Hendrick Buick GMC Cadillac

What a nightmare. Hendrick has had my Yukon XL since January! I picked this dealership to fix my transmission because of the reputable name. They "fixed" my transmissi Hendrick has had my Yukon XL since January! I picked this dealership to fix my transmission because of the reputable name. They "fixed" my transmission in February after weeks and weeks of waiting on parts only to find out a couple of weeks later that the mechanic did not bolt the drive shaft to the vehicle. On the way back home from my twins birthday party on March 11, in the pouring rain, my husband put the truck into 4 wheel drive and when he did, the truck shook violently and the whole underside of the vehicle came apart going 55 mph down Hwy 70. My husband had to make an emergency stop on the shoulder with a steep decline on the other side. The truck filled up with smoke and we quickly had to get my husband, myself, and 5 children out of the car quickly, on the side of the road in the pouring rain with nowhere to go. Then all of us were waiting on the side of the road for half an hour in the rain waiting for someone to come pick us up and praying no one hydroplaned or hit us. We ended up having to pay $175 to tow the truck to Hendrick Cary. Hendrick called me on March 14 to tell me there was close to $4,000 dollars worth of damage to the Yukon XL; the draft shaft fell apart and destroyed the underside of the Yukon XL; the oil pan, wiring harness, etc. They asked me if I wanted to make an insurance claim. What?! I had just paid $5800 for a new transmission which they did not properly install. To even ask us to pay for the damages that their mechanic caused, by not properly installing the transmission, was audacious. After speaking with a manager they did own their mistake and agreed to fix the issue and not charge us. We finally got the Yukon XL back on April 1, it seemed to be fine but not even 24 hours later our check engine light came on. I texted the service rep to let him know and to see when I could bring it back in. The next day, on April 2, on the way back home from church the truck completely shut down driving down Hwy 70 and would not crank back on. Again we had to tow the Yukon XL to Cary, costing us another $207.96. We called April 4 to make sure they got our truck, called again April 5 to see about the truck, as well as a loaner, and were told they would call when they had one. Called again April 7 about a loaner. Texted April 9 about a loaner and they finally had one so I picked up a Buick Encore that day. Since then we have had to call in every single time to get an update, not once has someone called us. We called on April 13. We called again on April 19 to get an update and also see if they had another yukon xl to loan us as we had a beach trip coming up the following weekend on April 30. The service rep stated they did not have anything bigger they could give us thus causing us to go out and get a small tow trailer and all weather bag to carry our luggage down to the beach. With a Yukon XL there is plenty of cargo space and never a need for any additional space. Once again more additional costs on our end. We followed up again on May 3,9,10, and the 18th. A couple of times we were able to get our service rep but other times we had to leave a message and no one called us back, other times we were told the rep could not talk to us but that the service manager would call us, yet he never called us back and we had to follow back up. During the course of all those weeks we were told our mechanic hurt his back, they were working with corporate engineers, and on the 18th there was a timing issue causing the Yukon to cut off, but at the end of the day they did not know what was wrong with my Yukon XL. By May 31st we called the General Manager and left a message, which we received a call the very next day from Pat. He apologized and said he would look into it, he found out the catalytic converter needed to be replaced and they were waiting on the parts but we should have the truck back in a day or two. He also told us Jamie from the dealership would be contacting us. Jamie did follow up with us telling us the same thing and also added that there was cylinder misfire in the engine and they had added injector cleaner to see if that would work. On June 2 we were able to pick up the truck as we were told it was ready. My husband picked it up right as the service dept. was closing and noticed by the time he got home that something was not right with the truck. He sent a video text message to Jamie the service manager showing the truck idling funny. He texted back and forth with Jamie letting him know what was going; It was fluttering while changing gears or when accelerating. Jamie told him to drive it around the weekend but if it was still messing up to bring it back in on Monday. By Saturday 6/4 it was driving worse and then the check engine light came on. Luckily we were close by and we were able to make it to the dealership. My husband called Tommy the GM and he made sure we were put in a loaner that day. We appreciated him jumping right on it and getting us and the kids back on the road. But as of today 6/7 we still have not heard anything from anyone at Hendrick. The communication from this dealership is horrendous. I really have never seen anything like it. This is absolutely no way to run a business! I have not had my Yukon XL more than 2 weeks since the beginning of January 2022. That is over 6 months now!! I have paid $5800 for a new transmission for a truck I haven't even been able to use, not to mention the tow costs. At this point I do not think this truck is safe to drive my children around in. The mechanic has caused so much damage, damage that can not even be uncovered and fixed. How much longer are we going to have to wait? We feel we have been extremely patient but we are in June! Enough is enough. This is not ok! We would like to see Hendrick make this right and replace our Yukon XL since it was the mechanic who caused the damage. More

Awesome experience with the purchase of my AT4! Kevin Green is on top of his product knowledge! Kevin Green is on top of his product knowledge! More

Very friendly in service. JB kept me updated and was easy to check out. Just moved to area and will return. JB kept me updated and was easy to check out. Just moved to area and will return. More

Went in for oil change and tire rotation and just overview of vehicle and received excellent service. 🙌 overview of vehicle and received excellent service. 🙌 More

BUYERS BEWARE I put down a $1000. 00 deposit in December 14 2021 for a pickup truck that was supposed to arrive within two weeks . The vehicle never showed and I asked for my deposit. 00 deposit in December 14 2021 for a pickup truck that was supposed to arrive within two weeks . The vehicle never showed and I asked for my deposit. The dealership had me waiting for over an hour for the deposit. I was more than upset so I filed a dispute then it refunded my deposit electronically as it could have from the beginning. They was over charging me for nitrogen $199.00, digi shield $299.00 and two window tint $499.00. BUYERS BEWARE.. More

My name is Reginald and on 12/21/22, I made contact with the dealership virtually while sitting in the showroom of a dealership in Norfolk Virginia. I made contact after I had a sales associate to check the the dealership virtually while sitting in the showroom of a dealership in Norfolk Virginia. I made contact after I had a sales associate to check the availability of a 2021 GMC Yukon XL LST. To make a long story short the, the vehicle will be in Virginia the week of 10-14 January. More

Jhirmeus went above and beyond when I was there looking for my next car!! Super knowledgeable and courteous, he truly makes you feel he has your best interests in mind. 5 stars recommend Jhirmeus to everyo for my next car!! Super knowledgeable and courteous, he truly makes you feel he has your best interests in mind. 5 stars recommend Jhirmeus to everyone. More

Phil and Ben at Hendrick GMC were extremely attentive in searching for an SUV for me as I was in desperate need of a vehicle. They followed up with me on a continual basis. Highly recommend! searching for an SUV for me as I was in desperate need of a vehicle. They followed up with me on a continual basis. Highly recommend! More

We had scheduled an oil & filter change at 11:00am about 3 weeks ahead of time & got calls & emails confirming it. My dad shows up & waits there. 1 hr 45 minutes later the car is still sitting outside. I ca 3 weeks ahead of time & got calls & emails confirming it. My dad shows up & waits there. 1 hr 45 minutes later the car is still sitting outside. I call to speak with Lee the advisor for the service because my dad speaks broken english. He said 15 people had booked for 11am that day & they were behind. He tells me the car is getting worked on now so it'll be 10-15 minutes more. He says this as the car is still in the parking lot. My dad waits another 30 minutes & the car is still parked outside. He decides to leave. He waited over 2 hours & is late to work. The drive there is 1 hr 15 minutes then another to get home. Wasted over 4 hours of his day. Terrible service. More

Very helpful and informative every step of the way. This was my first car buying endeavor and they took the time to explain each step to me. Will definitely be recommending them! was my first car buying endeavor and they took the time to explain each step to me. Will definitely be recommending them! More