Hendrick Buick GMC Cadillac

Great Experience...AGAIN!! Let me start off by saying this dealership has got to be one of the best in the US! First and foremost, their customer service is of top quality! Norm Let me start off by saying this dealership has got to be one of the best in the US! First and foremost, their customer service is of top quality! Normally the car buying experience is long, tedious and can also be frustrating, but with Hendricks, they really put their customers first! This was my second purchase of a Cadillac with them and I could not have chosen a better place! Huge shoutout to Eric Herring & Kevin Green as they were the main contributors to my satisfaction with my experiences! Their patience, empathy and professionalism helped smooth the process. You will not go wrong with this facility if you're looking for a Cadillac, Buick or GMC vehicle! Needless to say, I am happy with my new '16 Cadillac Escalade and I thank you Hendricks of Cary! More

Purchased a new vehicle THIS REVIEW IS DIRECTED TOWARDS THE EXCELLENT SALESMAN- ERIC HERRING. THIS IS THE 2ND VEHICLE THAT HE ASSISTED ME IN. THE FIRST VEHICLE WAS A 2013 C THIS REVIEW IS DIRECTED TOWARDS THE EXCELLENT SALESMAN- ERIC HERRING. THIS IS THE 2ND VEHICLE THAT HE ASSISTED ME IN. THE FIRST VEHICLE WAS A 2013 CADILLAC ATS.... JUST A FEW WEEKS AGO HE SOLD ME A 2016 CADILLAC ATS. I AM OBSESSED WITH MY VEHICLE. ERIC IS FAIR, HONEST, GOD FEARING MAN. THAT I TRUST.... I CAN'T WAIT TO PURCHASE TO PURCHASE MY 2019 CADILLAC ATC. THUMBS UP TO ERIC HERRING!!! MY BUDDY!!! More

Great dealership to deal with. I purchased a Buick Enclave last week from Hendrick. Charles Carter was the person that I dealt with & he was very easy to deal with. He answered all I purchased a Buick Enclave last week from Hendrick. Charles Carter was the person that I dealt with & he was very easy to deal with. He answered all my questions & knew all about the Enclave. If I needed another car or truck I would buy from Hendrick. More

Great Experience We had a great experience at Hendrick GMC in Cary. The best part was that after we drove 4 hours to pick up the car it was perfect and waiting for me We had a great experience at Hendrick GMC in Cary. The best part was that after we drove 4 hours to pick up the car it was perfect and waiting for me on the showroom floor!!!! Amazing. The entire process was a smooth as can be expected. Will buy my next car at this dealership. More

Great Experience I purchased an Escalade from Hendrick Cadillac. Charles Carter was extremely knowledgeable and very professional. He is willing to take the time to ma I purchased an Escalade from Hendrick Cadillac. Charles Carter was extremely knowledgeable and very professional. He is willing to take the time to make sure you feel comfortable asking questions and any concerns. The purchasing process was very quick and simple. Hendrick gave us a great price on our trade in vehicle. The entire staff was very friendly and professional. I would not hesitate to recommend Hendrick Cadillac and Charles. More

Great service Charles took the time to go over the details of the car I was looking at and really made sure I was happy with my selection by offering alternatives. Charles took the time to go over the details of the car I was looking at and really made sure I was happy with my selection by offering alternatives. Very professional and personable. More

Great experience We live out of state and we really weren't looking forward to the whole long distance car buying experience. But Jason Phillips made is painless. We n We live out of state and we really weren't looking forward to the whole long distance car buying experience. But Jason Phillips made is painless. We negotiated everything texting and email. They even delivered the car to us 400 miles away! I recommend you call and ask for Jason. More

Customer Service I shopped online with multiple dealers and made the decision to purchase from Hendrick GMC. I did most of the deal online with the salesman Jay Wheele I shopped online with multiple dealers and made the decision to purchase from Hendrick GMC. I did most of the deal online with the salesman Jay Wheeless and was on the lot Monday March 14th 2016 to purchase my 2015 GMC 1500. The deal was completed late afternoon and during the time I was told that I would receive multiple calls from Jay to follow up on the sale. I never received the first call from him. In fact I had to email him twice with questions and tire concerns that I had. At the close of the deal Jay told me that if I sent any referrals to him that purchased then I would receive a referral check. On June 10th 2016 I sent a referral to him that made a purchase from him on June 12th. I have not even received a Thank You for the referral and none the less have never seen a check. I continue to get the run around from Jay Wheeless. This dealership has no customer concern once the deal is complete. I would never refer anyone else to my salesman or dealership. More

Classic Bait and Switch Question everything!! Saw an ad they had on Carfax. We live 1 1/2 hours away so we called first to make sure the car was available. When we arrived they wanted to collect e Saw an ad they had on Carfax. We live 1 1/2 hours away so we called first to make sure the car was available. When we arrived they wanted to collect every bit of information about us short of a pint of blood. After politely explaining that we would only give them that info after determining whether to do business with them they get this bewildered and confused look on their faces as the used car manager yells across the sales floor that the car was not available because it was in "service" to replace the drive shaft. If the car was having that serious of mechanical issues why was it being advertised and why were we told it was available for sale on the phone. They were however eager to show us other cars they had available. Classic "Bait and Switch". With these tactics I would really question the validity of their positive reviews. More

Thanks Hendricks Buick GMC Cadillac Ask for Dashiel, he worked hard to get us everything we asked for, and was extremely pleasant to work with. Love the new Buick Enclave. Ask for Dashiel, he worked hard to get us everything we asked for, and was extremely pleasant to work with. Love the new Buick Enclave. More