Helms Bros., Inc.

I was never in the market for a Mercedes before meeting Kathleen Baade after driving BMW's forever. But she changed my thinking and I am now a convert. She and Helms Bros. made the leasing process seamle Kathleen Baade after driving BMW's forever. But she changed my thinking and I am now a convert. She and Helms Bros. made the leasing process seamless, easy and cost-effective. And, I am thoroughly enjoying my new C300. Thank you Helms Bros. Andrew Edson More

Since I've been coming here, I've received nothing but the best service. Andy Lin is my preferred service advisor, but really everyone is so nice and professional. I do find the labor rate to be a lit the best service. Andy Lin is my preferred service advisor, but really everyone is so nice and professional. I do find the labor rate to be a little high, but really, it's high across the board across all dealers and makes these days. At least at Helms Bros., I get excellent service to back it up. My only problem is that I sometimes have trouble using the online service portal. I think it's an issue with Adobe Flash with the website or something. I've had this problem on several computers, so it has to be the site. Also, I was just looking to schedule an appointment for November 11th, but according to the online site, all of November is booked up. And as far as the new Saturday hours, the website shows nothing available well into 2012. I seriously doubt that's correct, and I assume it's some kind of website issue. If all of those appointments are in fact taken, then I guess there's a whole lot of people out there with too much time on their hands ;-) All in all these are really minor issues, and I am 100% satisfied in my dealings with Helms Bros., and with Mercedes-Benz in general. I should have bought a Benz years ago, but hey, better late than never. Truly outstanding service, keep treating me right, and I'll keep coming back! More

When my wife, Marjorie and I entered Helms Bros., we were greeted by Boris in such a way that made us feel confident that we would find the vehicle we wanted - and we did. Boris is very courteous, patient, p greeted by Boris in such a way that made us feel confident that we would find the vehicle we wanted - and we did. Boris is very courteous, patient, professional and provides outstanding customer service. Bernard & Marjorie Greene More

I would definitely recommend Helms Bros to friends and family because the experience I had was phenomenal. They really made me feel comfortable and confidant with my purchase of the new E350W4. The delive family because the experience I had was phenomenal. They really made me feel comfortable and confidant with my purchase of the new E350W4. The delivery was on time and smooth with evertyhing on point and ready. The showroom was renovated beautifully and the staff were all very friendly. More

First, I wanted to write to let you know how happy I am with my new Mercedes Benz C-Class-then I thought I wouldn’t be this happy if it wasn’t for Herman Ospina & John Kunz. They both were great with expl with my new Mercedes Benz C-Class-then I thought I wouldn’t be this happy if it wasn’t for Herman Ospina & John Kunz. They both were great with explaining everything about the car. Both knowledgeable, very respectful and just all around nice people. I never for one minute felt I was being pushed to make a purchase. Both also told me that I could call ANYTIME with questions – thank you for that because I had some. I trust them and will definitely refer family & friends. They are an asset to the Helms Bros Mercedes Benz team. A Happy Customer! More

I have just completed the purchase of a CPO ML-350 from Helms Brothers Mercedes Benz. This is the second purchase I have made from Helms in the past 6 months. Their service, quality of vehicle and pricing Helms Brothers Mercedes Benz. This is the second purchase I have made from Helms in the past 6 months. Their service, quality of vehicle and pricing are the best I could possibly find anywhere (I travelled from Princeton New Jersey both times to complete the purchases). From the moment you walk into their freshly renovated showroom you understand that their attention to detail is unparalled. There is also no need to waste ,your time on endless negotiations as their price is right up front, mitigating the need for protracted debate and visits to "see my manager". Also, they only stock absolutely first class used cars. I couldnt find a vehicle over 3 years old with more than 30,000 miles on the lot. Both of my recent purchases have been CPO cars from Helms and my neighbors can not believe that they are not new cars. In closing, i would say that no matter how far the trip, getting to Helms is definitely worth it. More

I recently purchased an ML 350 at you Bayside showroom, and I would like to bring to your attention the caliber of several employees that I had the pleasure of dealing with. In the past, I have made my Mer and I would like to bring to your attention the caliber of several employees that I had the pleasure of dealing with. In the past, I have made my Mercedes Benz purchases at Silver Star, but that is just that, in the past, for the most part, because of your employees. First and foremost, Mr. Michael Nekava is a phenomenal sales associate, and he will be mine for life. His attention to detail is astounding. He truly made me feel at home the minute I walked through the door. He stood by me throughout the purchase, and even has stayed in touch after the sale to ensure my happiness. To this day he is still in contact to ensure my happiness, and letting me know of current deals and incentives. Needless to say, my parents and cousin are currently working with him to get into a new Mercedes. Mikey truly is now part of our family. I also had the pleasure of dealing with Ms. Jennifer Lang who appraised my vehicle and made certain that I was taken care of when I was at the showroom during the vehicle purchase process. A straight shooter if I ever saw one. Her kindness and persona are only rivaled by her professionalism and work ethic. She truly is an asset to your dealership, and a diamond in the rut. She has an uncanny knack for keeping all the xxxxx in the air and getting the job done right the first time. My best interest was now handed over to Mr. John Kunz, who impressed me from the moment he entered the room. His intense attention to customer satisfaction enhanced my purchasing experience and totally made me feel like part of the Helms family. He was relentless in the pursuit of my happiness and making sure I was completely happy with my vehicle. He went over that ML with a fine tooth comb to ensure my satisfaction. His professionalism and work ethic is only rivaled by his million dollar smile and movie star looks. Upon vehicle delivery, I also had the good fortune of dealing with Mr. Ricardo Faria, and Mr. Matthew Pennoyer. Both gentlemen were professional and caring. Meeting them truly enhanced my purchasing experience. They are both also a big part of your Helms team that truly go above and beyond to make a difference. I truly believe that there is no one in your dealership that is not amazing at what they do for your customers. Kudos to you for having such a fine group of people under your employment. You are truly lucky to have them. You Sir, have the “Dream Team” of associates at Helms Brother Mercedes Benz! I am sure that because of them, you sleep better at night. It is my strong recommendation that you secure their future with your company at this location, because I can guarantee that I do not speak alone when I say that if they were not there, most, if not all, of your customer base would not be there as well. You may rest assured that your stellar employees have guaranteed my return business, as well as the business of my friends and family, as well as all of my referrals, which I can assure you will make a difference in your bottom line. Thank you again for the wonderful buying experience, and for your time. More

On March 27th, I visited the Helms Bros Mercedes Benz dealership and purchased a beautiful C300 pre-owned vehicle. Mr. John Kunz, the manager at the dealership, was very helpful and professional during dealership and purchased a beautiful C300 pre-owned vehicle. Mr. John Kunz, the manager at the dealership, was very helpful and professional during the entire process. He carefully explained to me the various available finance options and made me feel very comfortable with my purchase. I also contacted him a few times after I purchased my vehicle and he always responded quickly and addressed all of my concerns. Mr. Kunz is a gentleman with commendable moral ethics and was responsible for the excellent experience my family and I shared at Helms Bros. I would highly recommend the Helms Bros. dealership to anyone interested in purchasing a Mercedes vehicle. More

We have several reasons for giving the ratings we gave them. The first reason was that we originally came in to sell our old car but ended up walking out with a great new car. We were able to get a great them. The first reason was that we originally came in to sell our old car but ended up walking out with a great new car. We were able to get a great deal on our old car and a great deal on our new car. Before coming to Helms Bros we visited two other Mercedez-Benz dealers. The biggest difference at this dealership was the care and personal attention we received. In every transaction they took the burden upon themselves to make sure that we had to go thru as little effort as possible. They were very approachable with every question we had and even months later they are still helpful with every new question we have about our car. The staff is super friendly and our overall experience there was one for the books! More