Helms Bros., Inc.
Bayside, NY
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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I have been a Flushing Native all my life, growing up Helms bros has always been a dealership that was just there, but recently I have had the pleasure of treating my self to a new, to me ,preowned Merce Helms bros has always been a dealership that was just there, but recently I have had the pleasure of treating my self to a new, to me ,preowned Mercedes. I was recommened by a friend of mine to see John Kunz and Mike Nekava that they would take good care of me. Well it didn't take long before I knew that it was definitely going to happen. They showed me the cars that where in my price range and there it was a beautiful 2010 E350, white, the car called out for me and they heard it too. They where able to make it happen. The whole process was effortless on my behalf. Today I must say without a doubt that it is the best car I have owned so far and when its time, you know I'll be back to see them. Thank you guys,really Frank Vigna More
Want to inform you what an outstanding experience I had with the recent purchase of our 2012 E350 Convertible. Through the years, I have bought many cars, with Andrea Kass representing this fine Helms Bros with the recent purchase of our 2012 E350 Convertible. Through the years, I have bought many cars, with Andrea Kass representing this fine Helms Bros Organization. Andrea, as always, has done an excellent job representing Helms Bros. In addition to her high level of product knowledge, she is always very gracious, pleasant and professional to work with. Because of my prior experiences with Helms Bros., we negotiated our hassle-free deal over the phone. Andrea made sure that everything was in good order and made it extremely easy for me as a client. Certainly the way it should be. Please put me at the very top of the Helms Bros Reference list and the Andrea Kass Fan Club!!! Thank you!!! Thomas J Baldwin More
For the longest time I have been juggling the idea of having my first car. Considering I lived many years in NYC the need for one never came up. But all that changed when I moved to Texas. Long story having my first car. Considering I lived many years in NYC the need for one never came up. But all that changed when I moved to Texas. Long story short, a car was needed and I had been doing my homework for some time. On my last visit from Texas I decided to walk in and check out the certified pre-owned vehicles at Helms Bros. To my surprise they had a very extensive collection of vehicles on display. While there I met Walter Blum from the certified pre-owned department. A very nice and helpful man, he answered any and all questions. During our discussion I had told him what I was looking for in a car. From there he directed to what is now my first car an E350 4matic. During the discussion and test ride I had told him that my schedule was short as I was flying out of New York the next morning. What happened next was simply amazing, considering the short window to operate I was able to finance, sign and become the proud owner of a Mercedes Benz in a matter of hours. But he was not the only other helpful individual that day. The sales manager John Kunz was extremely helpful that day as well, making sure all the paperwork checked out and that there would have to be little or no effort on my part. From mid-afternoon to closing these men and their staff made what most would consider impossible possible. As a result I am very pleased with my experience with Helms Bros and definitely recommend to give them a look if you are on the fence about a Mercedes Benz or a new car in general. I want to thank the hard working people at Helms Bros for all their time, patience, and assistance. As a side note if you live far out of state as I do shipping your new car would be the best way to go. The service that they use is top notch, very professional, and very helpful in giving updates to customers. More
After being tossed around by a NJ BMW dealership and told by another rival NY Mercedes-Benz dealership to come back when I "get serious," I decided to inquire about my purchase with Mercedes-Benz Helms Bros. by another rival NY Mercedes-Benz dealership to come back when I "get serious," I decided to inquire about my purchase with Mercedes-Benz Helms Bros. I called into Helms Bros. on the way to dinner and was put with Michael Nekava. Upfront I told him the vehicle I was looking for and the price that was quoted for me earlier (from another employee no longer with Helms Bros.), what options I wanted and he told me had it except the wood. I agreed to meet him the next day at 09:00 AM. I had driven the car already so I did not need to test-drive, he gave me a bottom line price. I asked him to look into changing the wood because I was willing to spend the extra money. Turns out changing the wood would cost approximately $4,000, knowing that the wood trim was important he came up with the most simple solution. "Don't worry, I'll find you this car with the wood you want." That commitment came through in 5 minutes as he located it while I was in front of him. I signed contracts right after this and put my deposit down. I am in the mortgage banking industry. I am a salesman as well, so I appreciate the respect of being upfront, honest and setting appropriate expectations. The car came through in the timeframe he laid out for me not only with the wood I wanted for an extra $800 (only because it came with illuminated door sills, what a plus!) but also he found the USB Cable I had asked about for my music (I was coming from a BMW which had the USB port). Hands-down, best car salesman I have worked with, this guy has my book of people who want a Mercedes-Benz for life. A great guy, upfront, honest and understanding. Michael, will not try to sell you into what's in the lot, he will get in the lot what you've sold yourself on already. The other reason why I give this place such rave reviews is their service department. Jesus, this place looks like where I'd go to open up an investment portfolio. Unbelievable the friendliness and professionalism of this service center. Everyone from the valets to the client advisors are top notch. Even the receptionists are great, not throwing you around back and forth for automated menu messages and the oh-so-common elevator music. I have stuck with the first client advisor I got, Patty Kim. I have had to see Patty on multiple occasions due to the terrible roads and potholes in New York. Every visit I have had, she has set my expectations on when to realistically expect the car to be ready. If I had to get to my office, she'd arrange transportation to and from. Due to the amount of claims on my tire insurance, an adjustor had to come to the dealership to get check the legitimacy of my claim, understandable. That being said she could not get me my car back that night, she not only took the time to arrange transport for me back to Helms Bros. but got me a courtesy vehicle as well. Patty Kim is A+ in my book. Unfortunately, I had to go back to the dealership a week later due to another flat. Patty was on vacation this time so I was referred to Andy Lin. Another great client advisor, friendly, understanding and efficient. For someone strolling in on a Saturday without an appointment, they resolved the issue quickly and with little wait time. I don't mind waiting because the staff here is so great, you can chat away with them for hours. I would gladly purchase cars from here until I'm dead because the service you get is just that great. Even the service manager Teresa Noto, took the time to introduce herself, in which I told her how much I praise her colleagues. Mercedes-Benz is a luxury automobile and like most things luxuries, they come with great service. Do yourself a favor, if you want a true Mercedes-Benz experience, have it with Mercedes-Benz Helms Bros. More
I've been leasing my Mercedes Benz with Helms brothers for years and their sales teams is nothing short of excellent. Their service is fantastic as well. Prices are reasonable and their work is fantastic. for years and their sales teams is nothing short of excellent. Their service is fantastic as well. Prices are reasonable and their work is fantastic. Maurice martin, my sales consultant was attentive, honest and very nice. He was never pushy and gave you room to think. He entertained all options that will save us money but make us happy. I will definitely recommend Helms brothers to anyone who wants to buy a Benz and If i do decide to get into another, there is no other place to get one but Helms. More
First experience with Mercedes. Michael made this a wonderful experience. He for sure came across as a friend and not a high pressured sales person who scared me away. He was able to introdcue me and f wonderful experience. He for sure came across as a friend and not a high pressured sales person who scared me away. He was able to introdcue me and familiarize me with the car, make me trust and feel comfortable with him as well as complete the deal in two visits.Thank uou Micahel and Helms Bros. More
My salesman provided me with the utmost professional and courteous service. He walked me through the entire purchase step by step, from my first inquiry until the car was in my driveway. He was patient an courteous service. He walked me through the entire purchase step by step, from my first inquiry until the car was in my driveway. He was patient and knowledgeable. All my questions were answered, and all of my concerns were put at ease. I am thoroughly pleased with my purchase and the service I received, particularly because this was my first purchase site unseen. More
I have given my rating of a 5 because I received top notched service. My first visit was awesome. Ms. Kass showed me all the C300 that were available at the dealership. After I made my decision, she notched service. My first visit was awesome. Ms. Kass showed me all the C300 that were available at the dealership. After I made my decision, she expedited the paper work right away. During this process, she was very professional and friendly. My overall experience was positive and this is my 3rd purchase from Helms and Ms.Kass has always been my Sales Consultant. I have also referred 3 friends to Helms and Andrea. Thank You, Sheila D. Bair-Bey More
Don Lee did a great job of helping us select and find the exact vehicle we wanted. He followed up appropriately and got all our questions answered, both at the time of purchase and after we received the vehi exact vehicle we wanted. He followed up appropriately and got all our questions answered, both at the time of purchase and after we received the vehicle, all in a friendly but professional manner. More
very friendly dealers and great services, explain every single detail about the car and showed me how everything work, great price on the car! I would come back again when im done playing with the C300 whi single detail about the car and showed me how everything work, great price on the car! I would come back again when im done playing with the C300 which i just pick up today. More