Helms Bros., Inc.

My salesman Jeffery was the best he filled everyone of my requests even after deal was closed, everyone in the dealership is so friendly and real from the sales manager Jennifer all the way to my finance guy requests even after deal was closed, everyone in the dealership is so friendly and real from the sales manager Jennifer all the way to my finance guy Adam, I hate the car buying buying expirience, but these 3 people changed my outlook on dealers and the whole car buying expirience. I would highly recommend this dealership I have given up going to my regular Mercedes dealership for service, because of the professionalism at this place. More

Mike was very friendly and helpful . The information was very helpful. He took time to explain the various operations of the vehicle .he did return the calls did try to do his best. very helpful. He took time to explain the various operations of the vehicle .he did return the calls did try to do his best. More

Frank was very friendly,courteous and respectful. He was patient anD answered all my questions. He was really terrific when i picked up the car as well. He is a valuable employee. patient anD answered all my questions. He was really terrific when i picked up the car as well. He is a valuable employee. More

Walter and John were awesome. Should have never left to get a better deal. Would have saved me a lot of time. Helms had the best price by far and did it honestly without a lot of bargaining. A real no has get a better deal. Would have saved me a lot of time. Helms had the best price by far and did it honestly without a lot of bargaining. A real no hassle experience. More

I would recommend Helms Bros. in Bayside because the staff is very nice and friendly. Also, they try to accomodate your needs as best as they can; they like their customers to leave satisfied and drivi staff is very nice and friendly. Also, they try to accomodate your needs as best as they can; they like their customers to leave satisfied and driving. More

Just bought my c300 from this dealership yesterday and it was amazing!! Mike helped a lot and showed me all the cool features on the car and with was at a great price!! was amazing!! Mike helped a lot and showed me all the cool features on the car and with was at a great price!! More

Our sales representative MAURICE MARTIN did an all-around stellar job. He was informative, friendly and proactive, without coming across as pressuring us at all. He helped us very efficiently and painlessl stellar job. He was informative, friendly and proactive, without coming across as pressuring us at all. He helped us very efficiently and painlessly find the vehicle that suited our family's needs / desires, and also to make a deal at a price we felt was transparent and fair to both sides. While we entered the showroom on a "just looking" basis, we ended up leaving as very satisfied buyers! More

I happened to pass Helms Bros. Mercedes on the way home from work and saw the car of my dreams for sale in their used car section. I figured it would be out of my price range but after talking with the use from work and saw the car of my dreams for sale in their used car section. I figured it would be out of my price range but after talking with the used car sales manager it started to look like I could afford the car. The nice part about the sales manager was that there was no presure to buy the car right away and he suggested that I go home, think about all my pros and cons concerning the car and he would talk to me in the next couple of days. The car was beautiful it only had 2000 miles and it was a 2001 SLK 320. I was told that the car was owned by a excellent coustomer who rarely drove the car and just bought another mercedes from Helms. Being in the law enforcement line of work I was able to locate the previous owner and confirmed evything that was told to me by the sales manager to be honest and accurate. Wow that was a sock considering what you hear about used car salesmen. It gets better when I went back we meet and discussed price and we were able to agree and I also was able to get a bumper to bumper maintenence contract for the car for 4 years or 100,000 miles and the car only had 2000 miles. I have had the car for almost a year now and never had a problem with it. I took it back to Helms bros. Service Dept. for a service check and the found three check points that had to be taken care of and they were all covered by my service contact. Based on my experience with Helms Bros., sales and service departments, I will spread the word that they are Honest Trustworthy and professional in maintaining the Intergrity of Mercedes Benz and their Dealership. Wally Zeins More

I David Ramos, purchased a vehicle from Frank Marinaro. I initially made an appointment to meet with Frank to take a look at a vehicle advertised by Helms Bros. I was unable to keep my appointment because I initially made an appointment to meet with Frank to take a look at a vehicle advertised by Helms Bros. I was unable to keep my appointment because I was tied up in the office. A few days later, I received a very courteous return call from Frank following up with me to see if I was still interested in the vehicle and that the vehicle was still available. I apologized for not being able to keep my appointment. I rescheduled. Upon arrival, I observed he was writing up a customer which gave me enough time to locate the vehicle I was interested in purchasing (GLK350 BLK) and look the car over. I patiently waited being he was as understanding with me when I was unable to keep my appointment. Frank showed me the vehicle and explained all the features and answered all my questions. I was impressed at how professional yet personable he was with me. When I told Frank that I might potentially have a trade in vehicle. I was introduced to John Kunz. We were able to amicably negotiate my trade to a satisfactory number, even though initially, I was low balled on my trade..:). I was relieved afterwards, John shook my hands and said, "Congratulations on your purchase", from that point forward, I felt as though I knew Frank and John for years. They were great, friendly, professional, curious and guess what...I even got a Helms Bros. mug, a Duncan Donuts gift card, 2 Key Chains and a gorgeous Black on Black GLK350 Mercedes Loaded! I then called Frank a few days later because one of my belts was making a squeaking noise. He immediately made an appointment for me and the belt was replaced and I was treated with the utmost respect in the Service Dept. My experience from beginning to end was extremely pleasant! I have owned many Mercedes Vehicles and will certainly be back to Helms Bros for my next purchase…Thanks guys.....you are Awesome! More

The way Jeffrey handles his customers is beyond professional. He is very systematic, knowledgeable, and flexible. Also relentless but at the same time not pushy or overbearing what so ever. Whil professional. He is very systematic, knowledgeable, and flexible. Also relentless but at the same time not pushy or overbearing what so ever. While explaining and showing the features of your new vehicle he's extremely detailed and makes sure he doesn't miss a thing. Throughout dealing with him, he's very calm and makes sure your comfortable especially offering beverages numerous times. When your in trouble with your vehicle, he is just a phone call away and willing to do whatever he can to help. He's easily the best salesman I've dealt with yet, and such a genuine person. I highly recommend him. More