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Hello Subaru of Valencia
Valencia, CA
20 Reviews
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Showing 20 reviews
August 27, 2024
Update. 08/25/24 went for a simple oil change. Still have 6/32 of tread on tires they recommended changing over 15k miles earlier. Also, recommended changing 08/25/24 went for a simple oil change. Still have 6/32 of tread on tires they recommended changing over 15k miles earlier. Also, recommended changing the rear brakes which I had replace about 9k miles earlier. Also claimed there was an oil leak and so the fuel pump which is done how connected to this needed replacement ($1016.00) we ended taking it to another dealer. None of this needed to be done. Do not take you Suburu to Hello Suburu of Valencia. Total sham! More
by kmacdonald200
Employees Worked With
Reputation dotcom
August 23, 2024
So many good reviews. So strange because these people will absolutely lie to your face, over charge you like crazy and then be rude to you when you push back. This is the So strange because these people will absolutely lie to your face, over charge you like crazy and then be rude to you when you push back. This is the service department. I can't speak about their sales team. I have a big long story about how horrific they were to me that I'll be happy to share with anyone who asks but I'll try to sum up by saying they lied about what needed to be done because that would have been covered by the warranty (which they extended to cover their crappy CVT) and charged me for something they said would fix it. How am I so sure? Because I had two of the EXACT same vehicle and the exact thing happened to me 60 days ago. And to make it worse when they told me that I need a flush to fix my transmission and then they did that they THEN told me, oh no... I had to have new tires to fix my transmission also. What?! Just crooks. I will never own another Subaru. We had three and for a car that's supposed to be dependable, nothing but trouble from day one. Once you post a bad review they will tell you to email them. Which I did. A month ago now. Crickets. More
by seansellars
Employees Worked With
Reputation dotcom
April 15, 2024
After spending 3 weeks talking to this dealership and working out a deal, they sold the car right out from under me. They told me I had until midnight to sign the papers and at 7:00p.m. it had expired working out a deal, they sold the car right out from under me. They told me I had until midnight to sign the papers and at 7:00p.m. it had expired because they sold the car. I had even agreed to pay $850 to have the car shipped from their dealership in Valencia, California to Dallas, Texas. They loan was approved and everything! More
by lisa.young
Employees Worked With
Christian, Reputation dotcom
February 04, 2024
Jonas Patingan was wonderful to deal with. Very helpful, patient and knowledgeable. We will definitely use him for our future car needs. Very helpful, patient and knowledgeable. We will definitely use him for our future car needs. More
by V.borneng
Employees Worked With
Jonas Patingan , Reputation dotcom
January 07, 2024
I am 66 years young and 10+years disabled so I make internet inquiries. I had spoken to six different dealerships before I met Jayson from Hello Subaru Valencia. I live in the Kern River Valley and the internet inquiries. I had spoken to six different dealerships before I met Jayson from Hello Subaru Valencia. I live in the Kern River Valley and their dealership is 124 miles from my house. There were several other dealerships I could have dealt with that were closer, two of which were Subaru dealerships. Jayson was the difference! He spent 15 hours+- answering all my questions. For example, when I asked if the clip in the back was metal or plastic to attach my dog to, he sent me a video within 3 minutes. Jayson was respectful and very attentive to my personal needs. They factory installed my mud flaps and handle on my lift gate before I ever stepped foot in their beautiful dealership on Friday, January 5th, 2024. Everyone was so friendly, simply put nice. I had a negative situation come up regarding my title on my trade-in. I actually went home. I was very upset. I received a phone call later that evening from Freddy, who is a manager at Hello Subaru Valencia. We talked. He actually listened to what I had to say. I made the decision to return the next day based on the conversation with Freddy. A 248 mile round trip. I was not disappointed with my decision! Freddy kept his word, yes kept his word! Freddy then did something I was not expecting...he gave me my mud flaps and handle for free, including the labor, and increased my trade-in value! The deal went smooth. Freddy even threw in a sliding cover for the back to hide my stuff! I am so pleased with Hello Subaru Valencia, Freddy and of course Jayson, that they are 'My Dealership' in my Subaru Starlink. My new 2024 Subaru Crosstrek Premium was such a joy to drive! She handles magnificently. No stress or strain on my ailing left hand or my disabled neck. I no longer need cushions to sit on to drive, the seat was so comfortable, I never even had to squirm around to find my spot again. Literally the only vehicle since I cracked the vertebrae in my neck 10+ years ago that I can honestly say that about! From Valencia to Bakersfield I got over 40 miles per gallon. More
by aframe637
Employees Worked With
Freddy, Reputation dotcom
November 22, 2023
What a cool way to buy a car and Chris knows customer service. Hello Subaru has the Autofi system to sell cars and it was so easy to get a payment and rate on the fly. I have sold cars for BMW in the pas service. Hello Subaru has the Autofi system to sell cars and it was so easy to get a payment and rate on the fly. I have sold cars for BMW in the past, and they have a huge design team that creates their software. The Autofi felt like a very BMW / luxury brand experience and will be hard to buy a car any other way. Chris texted me a mobile link to make any downpayment changes and then fill out the credit application. Easy breezy. I wish BMW and Audi had this process. Chris just has to be charming and have the customer sell themselves. No scribbling numbers, no need to wait to see payment with protection products. The payment estimate was $7 more than the lender offer. That is amazing. Hello is using technology to make the sales process pleasant. Love. Love . Love it. My step-daughter was dreading going to the dealership but this was a delight - for both of us. More
by cynthia707
Employees Worked With
Chris Alexsandros, Reputation dotcom
August 22, 2023
I have purchased five cars in my lifetime and Buying my Crosstrek at Hello Subaru was a great purchasing experience. Christopher Alexandros is BY FAR the best salesperson I have ever worked with buying a Crosstrek at Hello Subaru was a great purchasing experience. Christopher Alexandros is BY FAR the best salesperson I have ever worked with buying a car. He answered every question I had, made the buying experience completely stress free and went above and beyond the call of duty to make sure I was 100% satisfied with my first Subaru purchase. experience for More
by Anim8inla
Employees Worked With
Christopher Alexandros, Reputation dotcom
August 11, 2023
Great service provided by Julie and the technician! Thank you for the easy process, waiting was not a problem. I also want to thank Jayson who sold me the WRX, by far the best experience all around wit Thank you for the easy process, waiting was not a problem. I also want to thank Jayson who sold me the WRX, by far the best experience all around with sales and service! More
by Jerry Hicks
Employees Worked With
Julie, Reputation dotcom
