Helfman Ford - Stafford

I wasn't to happy with the service I received at the body shop. I was refereed by my insurance company as them being the preferred body shop in my area. It took way longer than quoted. There is a small ding shop. I was refereed by my insurance company as them being the preferred body shop in my area. It took way longer than quoted. There is a small ding right in the middle of their repair, and part of the repair was to send one wheel out to get refinished. After waiting an extra three days to get the wheel back, it came unbalanced. I had to take my car somewhere else to get the tire balanced. The person I dealt with did not keep me apprised of the progress of my repairs, I always had to cal and either be put on hold while he checked on it, or call him back in a few minutes. More

I have a 1997 F-350 with a manifold exhaust leak.I took it to Helfman for and estimate.Elaine was the service rep. Patrick was the mechanic. This is a serious leak, requiring serious work. Patrick tighten it to Helfman for and estimate.Elaine was the service rep. Patrick was the mechanic. This is a serious leak, requiring serious work. Patrick tightened the manifold bolts and said take it home and see how that is. When I got on the the highway one of the cylinders started missing. I've had this truck for 8 years and it's never missed. No miss, took it to them, miss - they did something. And, the gas leak was as bad as ever, no change. I went in expecting a serious approach to the problem. My wife and I are getting sick from the fumes in the cab and Ford's response is to tighten some bolts. They charged me $103 for that bit of insult. I brought it back the next morning. After an hour and a half Dennis, I had fired Elaine/Patrick for gross incompetence, bring me in and shows me the spark plug cable for the offending cylinder. The boot is all destroyed and torn up.It's arcing directly to the manifold.Anybody who has clue 1 about automotive knows you can't put on a boot that exposes the electrics - it's going to arc.That's why Patrick was fired. During his feeble attempt to fix a serious exhaust problem by tightening a few bolts he had seriously damaged the wire and boot causing the arcing. That's no big deal. Leaving me to drive away like that is. Dennis came at me with an FU estimate to fix the manifold, north of $2500, probably closer to $3000. His biggest pitch was to line me up with a salesman for new trucks. If you don't want to fix my truck, don't waste my time. I'm cool with that. Dennis was ready to fix the wire. I stopped him when he said the wires came as a set of 8 for $140, plus labor to install. FYI Pep Boys has wires for $19, $27, $39. My total cost at PepBoys including tax was less that what Ford wanted for the parts. Incompetent, slimy are the two words I would choose to best describe this dealership. Rip off's not bad either, I received nothing of value for my $104. More

paid $3300.00 for a tune-up where the ford technician broke the spark plugs on removal and I was charged to pull the heads on the engine to get the spark plug ends out. There is a class action law suit w broke the spark plugs on removal and I was charged to pull the heads on the engine to get the spark plug ends out. There is a class action law suit with FORD about these spark plugs and they still made me pay for their mistake..Thinking of going to small claims to recover some of my money Do not go here for service-run away as fast as you can to a dealership who knows what they are doing-Tommy Vaughn did my 1st tune-up and did it correctly,should/coulda gone back More

DeVoe worked really hard to find me the car I wanted for the price I could afford. He went out-of-town to get the car. The financing department fought for me a good deal. I would buy from them again!! the price I could afford. He went out-of-town to get the car. The financing department fought for me a good deal. I would buy from them again!! More

I have bought 3 Fords from this dealership and have been very pleased with honesty and professionalism of Jeff Smith. No BS, here's the price and it was always a good one!! The service and collision depa very pleased with honesty and professionalism of Jeff Smith. No BS, here's the price and it was always a good one!! The service and collision departments are also wonderful. I will definitely recommend this dealership to anyone interested in a Ford. Dennis Gilbert More

This is one of the worst dealerships to deal with. The service rep that I dealt with for service was rude to me and other customers in the room. The car was there for five days, and the day it was done, service rep that I dealt with for service was rude to me and other customers in the room. The car was there for five days, and the day it was done, she neglected to call us and tell us the car was done. She stated that she told us when it was done and she didn't have to call us again. Well seeing that she told us that it would be done Thursday, then Friday, it wasn't completed until Monday at around 4pm, but was completed hours before hand. I will never do business with this dealership ever again. I will continue doing business with Legacy Ford. More