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Heiser Toyota - Service Center

Milwaukee, WI

4.6
4,070 Reviews

4,070 Reviews of Heiser Toyota - Service Center

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April 11, 2025

I have been doing business with Heiser for many years bought several cars because I like how the company takes care of the customer. They always make sure the customer is satisfied. The service is great, More

by UNEEDAHORACE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Cameron
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 11, 2025

Very efficiently run Staff answers all questions Explains what has been done with your car before you leave Shares what to expect at your next service appointment More

by Customer xyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 10, 2025

Peter and his group has been really nice to take care of any of my car’s need. I would highly recommend this place. More

by kani13r
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jakub Kania
5.0
This rating includes all reviews, with more weight given to recent reviews.
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 10, 2025

Very unorganized. Wait 3 hours for a tire rotation. Finally got my car and they had to take it back to finish uncompleted work. More

by jackcampbell1323
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Peter Miszewski
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Heiser Toyota responded

Thank you for your review, Jack. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 10, 2025

Service could be more friendly. Some very bad past experience prevents me from recommending this dealership. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom Lowther
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Heiser Toyota responded

Thank you for providing this feedback, Steve, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 10, 2025

Mike kept me in the loop and provided great recommendations on things I should have serviced. He also sent a video of the work being performed on my vehicle. 5 Star Rating! Thanks Mike More

by DSPK5216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Lor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 09, 2025

My experience at Heiser is always pleasant and Peter is alway Outstanding and makes me feel like he genuinely cares about my satisfaction. More

by Cheryl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Heiser Toyota responded

Dear Cheryl, We are so glad to hear that Peter was able to go above and beyond to create a pleasant experience for you at Heiser Toyota's Service Department! Thank you for your business. We look forward to your next visit!

April 09, 2025

Peter and Tom were welcoming, attentive, courteous, and professional. Peter and Tom also thoroughly communicated the status of my vehicles and notified me promptly upon their completion. More

by cmontezon41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Heiser Toyota responded

Dear Valued Customer, We are so glad Peter and Tom were able to go above and beyond to create a positive experience for you at Heiser Toyota. Thank you for your business. We look forward to your next visit!

April 09, 2025

It was clean, staff was friendly, service was quick, and cost was good for parts and labor. More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Miszewski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Heiser Toyota responded

Dear Sam, Thank you for the 5 star review and business. We look forward to your next visit here at Heiser Toyota!

April 09, 2025

Very busy but friendly. I like the free car wash. I came in for an oil change & I was afraid they were going to be pushy on other services but they weren’t. They were offer More

by CARLAWHITE2
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Lowther
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Heiser Toyota responded

Dear Carla, At Heiser, we pride ourselves on a hassle-free experience. We are so glad you had a positive experience for your service appointment. Thank you for your business and positive review. We look forward to your next visit!

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