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Heiser Ford Lincoln
Glendale, WI
1,724 Reviews
Thank you for your interest in Heiser! It's our goal to provide the information you need to make an informed car buying decision. After 100 years in business, we're committed to bringing a better automotive purchase and service experience to our customers. That's why so many make a visit to Heiser their first step in the process! They trust where to find the best value for the money. So, whether you're searching for new, certified pre-owned or used, our top-notch customer service and "Today's Your Day" attitude is available and waiting for you. That's The Heiser Difference!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 1,724 reviews
May 23, 2019
Great Service, happy to be a customer . Hutch and the Finance dept was able to help find the right vehicle for me at a good price. . Hutch and the Finance dept was able to help find the right vehicle for me at a good price. More
by MSTEVENSON2
Verified Customer
May 23, 2019
They forgot about me. I had a 1:30 appointment for an oil change, didn't get out until 4:00. Horrible service!!! I have been a customer for a long time. Your service just g I had a 1:30 appointment for an oil change, didn't get out until 4:00. Horrible service!!! I have been a customer for a long time. Your service just gets worse. I will never be back. I have many other options for service in my area. I was going to buy a new Explorer there last year and the sales dept. screwed that up. I bought the car at another dealer. More
by JOHNDALLGOOD
Employees Worked With
Terrance Anderson
May 23, 2019
Communication? I experienced some communication miscues: Showed up at 8 am, was told my appointment was for 9 am. Presented a coupon for $49.95 oil change, which s I experienced some communication miscues: Showed up at 8 am, was told my appointment was for 9 am. Presented a coupon for $49.95 oil change, which stated it included synthetic oil, then was told the final amount charged was higher because my car required synthetic oil. (I see nothing on the final invoice to indicate the coupon was applied.) I never have had either problem at other dealers in the past. Waiting area was pleasant and quiet, personnel were polite and helpful. Service adviser said he would try to work my car in sooner, due to the appointment mix-up, but it appeared he was not able to do so. I had a question about Sync I wanted to ask, but adviser was gone before I remembered it; I had been there long enough and didn't want to wait for him to be located. Young lady called to follow up on service but spoke too quickly on my voicemail for me to get her name. Had I been able to, I would have called her back to advise her about these problems. My husband was wowed the first time he brought my car here for service. I was not but am keeping an open mind for future visits. More
by linkslvr
Employees Worked With
Johnathon Owen
May 23, 2019
Great experience Great service center. Will go back if needed. I came in for a recall appointment and everything went great. I stayed and waited on my vehicle and the Great service center. Will go back if needed. I came in for a recall appointment and everything went great. I stayed and waited on my vehicle and the service was just great overall. Thank you More
by diabo0111
Employees Worked With
Terrance Anderson, Jaime Flynn
May 23, 2019
Dead battery we think Upon return of MKC service report did not indicate what was wrong. Just reports car was reviewed and fixed How was it fixed.??? Do I need to Upon return of MKC service report did not indicate what was wrong. Just reports car was reviewed and fixed How was it fixed.??? Do I need to be concerned that car will not start again if I leave car in garage for more than 2 weeks unattended???? Please advise More
by mularski1206
Employees Worked With
Chris Meyer
May 23, 2019
Excellent Experience I had an excellent experience with this dealership. Everyone was a joy to work with. Hassle free experience. Can’t say enough good things about Beth, I had an excellent experience with this dealership. Everyone was a joy to work with. Hassle free experience. Can’t say enough good things about Beth, Mike and the rest of the team. More
by ITGUY0
Employees Worked With
Chris Meyer, Tom Sobieski, Mike Lavin, Beth DeBord, Kristina Beck
May 23, 2019
Always satisfied with professionalism! I have been a costumer for over thirty years, because of their professionalism! I’m also very impressed by their knowledge of products, and willingnes I have been a costumer for over thirty years, because of their professionalism! I’m also very impressed by their knowledge of products, and willingness to make sure of your satisfaction More
by KEVIN_JOHNSON
Employees Worked With
Tom Sobieski, Brandi Winfrey
May 23, 2019
Great Dealership Great customer service, quality work, clean facility, always a pleasure going there. I find them to be trust worthy, also a convenient location . W Great customer service, quality work, clean facility, always a pleasure going there. I find them to be trust worthy, also a convenient location . Will continue to go there . More
by KEESHAGIBSON
Employees Worked With
Terrance Anderson
May 23, 2019
Great Place to Have Your Car Serviced I've been having Heiser servicing my Subarus for 5 years or more. The service rep gave me his card & said to call him when making appointments so the I've been having Heiser servicing my Subarus for 5 years or more. The service rep gave me his card & said to call him when making appointments so the Subaru parts will be there in advance. The facility is clean & airy as is the waiting area. Service reps want to insure you have a great experience. Heiser has earned my business. More
by Happy Customer
Employees Worked With
Terrance Anderson
May 23, 2019
Took 2 days for my car to even get looked at Appointment was scheduled for a Tuesday at 10am. I dropped it off and spoke to Matt who indicated the car would be done at 1pm. I stated I needed th Appointment was scheduled for a Tuesday at 10am. I dropped it off and spoke to Matt who indicated the car would be done at 1pm. I stated I needed the right bearing replaced and he said they will look at it and charge me 64 bucks just to look at it even though I knew what was wrong. I called at 1pm and asked for Matt, which the receptionist mentioned he was on another call and can he call me back in 15 mins. He never called back. I called every hour until 8pm that Tuesday without any call back. I then let the receptionist know to have a manager call me. Someone called me at 730am on Weds and stated Matt gets in at 11 and will call me ASAP. Apparently noone looked at my car at all. He never called me back. I called at 3pm on Thursday stating I just want my car back and he then said, well we have your car being looked at now and it's getting fixed. He said the hub bearing was the problem, which I already knew. He said it would be ready at 5pm that day and he would call me back when it was ready. He never called back and I showed up the next day to pick up my car and paid almost 500 bucks for one right hub bearing. My wife purchased her car here and we've patronized this place for 5 years but the last few times have been brutal. today was the straw that broke the camel's back. Never going back again. More
by neil_szalewski
Employees Worked With
Matt!
