Heiser Ford Lincoln

Used Escape Purchase Mike in sales,was very easy to work with answered all questions and Kristina, in finance was also a pleasure to work with overall nice experience. Mike in sales,was very easy to work with answered all questions and Kristina, in finance was also a pleasure to work with overall nice experience. More

Disapointed I had my car in for the "The Works" special, which included tire rotation. The service person came in and said they couldn't do the tires because the I had my car in for the "The Works" special, which included tire rotation. The service person came in and said they couldn't do the tires because the lug nuts had corroded from road salt and they couldn't remove them without breaking them. I was told it would be over $100 to replace the nuts. I declined. I couldn't believe that all 16 nuts would of been corroded. So because they couldn't rotate the tires they also couldn't check the brake pads either. I did get a discounted price. Anyway when I got home my husband said all they needed was some penetrating oil on and then they would come off. Well, that is exactly what happened. I took my car somewhere else and the lug nuts came off with no problem and the tires got rotated. So I was disappointed that your service people wouldn't of thought of that. Also, I'm wondering if you stopped giving the complimentary car wash, because my car didn't have any water on it and I figured you didn't do that anymore. More

Painless & satisfying Super helpful and knowledgeable. Always available to reply to any questions and requests for trial use of vehicles being considered for purchase. Ext Super helpful and knowledgeable. Always available to reply to any questions and requests for trial use of vehicles being considered for purchase. Extremely helpful and patient setting up vehicle we purchased. More

My experience was excellent It was an excellent experience. Our purchase was easy and thorough. Our salesman was excellent, knowledgeable and very nice. I would definitely pur It was an excellent experience. Our purchase was easy and thorough. Our salesman was excellent, knowledgeable and very nice. I would definitely purchase another vehicle from HEISER, AND RECOMMEND them to everyone I know looking to purchase a vehicle. More

Leased a 2019 Fusion Dave was great and got me exactly what I was looking for. They were very easy to work with and I would highly recommend them to anyone looking for a n Dave was great and got me exactly what I was looking for. They were very easy to work with and I would highly recommend them to anyone looking for a new vehicle. More

AMAZING! I cannot say enough great things about Heiser Ford and all the employees. I was a first time car buyer from a dealership so I was very nervous and hes I cannot say enough great things about Heiser Ford and all the employees. I was a first time car buyer from a dealership so I was very nervous and hesitant, but Hutch, my sales person, made the whole experience very comfortable and was not pushy at all. He made sure I got exactly what I wanted and a lot more! He helped me through the entire process and kept me updated the entire time. The whole experience was pleasurable and I’d recommend Heiser Ford, and Hutch, to anyone in need of a new or used car! I’m very happy with my first big car purchase. Thank you Heiser and Hutch! I greatly appreciate everything you did. More

Fantastic Experience!!! Yesterday I purchased a 2015 Taurus SHO from Pat in Sales. The quality of the inventory on their lot is phenomenal as was the entire process! I have b Yesterday I purchased a 2015 Taurus SHO from Pat in Sales. The quality of the inventory on their lot is phenomenal as was the entire process! I have been a Service customer for quite some time and have worked exclusively with Terry. When it came time to trade in my MKZ Hybrid, I came to Heiser to take the Sales Department for a spin. The whole experience was great, my salesperson, Pat, Sales Manager Bob, and Kristina in Finance were all stellar. The process was so easy and they were all so knowledgable and down to earth! The offer for my trade was very fair, the price of the SHO very fair, Bob and Pat even threw in some extras for me and filled the tank! Kristina was amazing too, she is also very knowledgable, friendly, and made the rest of the process so easy. At no moment did I ever feel like they were not interested in my business and I never felt pressured. It was a laid back car buying experience with a bunch of great people at a great dealership, and my standards are very high, Heiser's team far exceeded them! Thanks again Heiser Ford! Kevin More

Lost customer I have decided that I will no longer be getting my car serviced at your location. I am usually pretty easy going and understandable but very frustrat I have decided that I will no longer be getting my car serviced at your location. I am usually pretty easy going and understandable but very frustrated that last year when I got an oil change I had a free one and was told "Oh sorry, I forgot to ring it up that way. Is next time okay?" Which I said sure that's fine only to find out the rewards system has changed and that my free oil change expired. On top of that I had my passenger airbag replaced, after 5 years of waiting, only for the dash to be left with a few scratches and grease all over it. Not that upset about the little scratch or two but I would expect it to be as clean as it was before I had brought it in. The dash plate is more loose than it was before and I was told it was fine and the airbag will go off easier that way. It seems the work on my car was rushed, no one went over my vehicle's condition after the oil change or even mentioned a survey that has always been done in the past. I have always been impressed with the service and drive an extra 10 miles than if I were to take it to a different Ford dealership. I sent an email to Heiser over a week ago and have been ignored which only gives me more reason to never go back. More