Heiser Ford Lincoln

Great vehicle, great dealership, great salesman! As a former auto sales associate myself, my salesman exceeded my expectation. He went beyond just exploring my needs, during the test drive, sales n As a former auto sales associate myself, my salesman exceeded my expectation. He went beyond just exploring my needs, during the test drive, sales negotiation, completion of documents for loan and delivery of the vehicle as well as after the sale by replacing the owner's manual package! He also reviewed operation of the vehicle and features that were new to me. He also had service tighten the hatch trim to the vehicle when I brought my car in for service. More

Great experience for first time buying I was watching a truck on car fax, I went back in forth for awhile and finally went to check the truck out. The staff was extremely courteous & friend I was watching a truck on car fax, I went back in forth for awhile and finally went to check the truck out. The staff was extremely courteous & friendly, one of the gal's even sent me requested pictures of the truck from her own phone before I even came to look at it. Upon arrival I was greeted immediately and set up with a sales rep for my scheduled appointment. My sales guy was a fella by the name of Griff Dixon, he had the truck ready for me to test drive, went over the features, and set me up with the financing options. It was a good all around experience from the initial phone call, to the test drive ,to the sales process. I never felt pressured to do anything i didn't want to do and was sold a quality truck for a quality price. Great first buying experience! Thank's More

Great experience As an out of state customer they did an awesome job working with me in the purchase process. I am happy that I chose Heiser. As an out of state customer they did an awesome job working with me in the purchase process. I am happy that I chose Heiser. More

2016 Ford Explorer Really you would like me to review your dealership after all the issues I've had with you. You guys should be stand up comedians. 1st. Kristina got Really you would like me to review your dealership after all the issues I've had with you. You guys should be stand up comedians. 1st. Kristina got into a full blown argument (3 times I told her to call my wife to understand what I wanted) over how I wanted the title and told me that was Illegal and at Heiser they wouldn't do that and I don't care how your wife does shady xxxx at her bank, "I have 16 years of experience and you can't do that " only to get a call from the General Manger Chris Meyer to tell us YES you can and it's not ILLEAGAL to do that. Also Chris Meyer Promised us a owners manual with the key code for entry, which has been 5 weeks and they have not delivered!!! So I would stay as far away from them if buying a vehicle. More

My Ford Escape First time at Heiser Ford. Great experience. Referred to Brandi for my daughter. My lease from Chevy was up so I gave it a shot. Brandi was such a First time at Heiser Ford. Great experience. Referred to Brandi for my daughter. My lease from Chevy was up so I gave it a shot. Brandi was such a great salesman that He found me a car that day. With the help from Tom we made a deal and I love my Ford Escape. More

Best Car Buying experience I ever had Wish I could rate more than 5 stars. I felt like more than a customer that day, I felt like I was a member of a family. Pat Cardinal and a Technician Wish I could rate more than 5 stars. I felt like more than a customer that day, I felt like I was a member of a family. Pat Cardinal and a Technician named Pat Kelley showed me my new 2019 Fusion and patiently explained all of it's options and how they worked. they were very patient and communicated with me on my level without making me feel like an idiot. they both gave me their numbers and told me to call then at anytime with any questions. We then went to do the paperwork with Holly Thom who was very nice and professional and explained things very patiently. Holly had been dealing with a family emergency the day before but she put it on the back burner to provide excellent service. I understand that car dealers are under great pressure to get rid of inventory and meet the bottom line but Heiser Ford is more concerned with Customer satisfaction. I will definitely direct anyone looking for a car t Heiser ford. More

Installation of previously ordered parts Courteous and timely service. Been a customer since 2004. I will continue to use the service department for all service and repairs. Appointment sched Courteous and timely service. Been a customer since 2004. I will continue to use the service department for all service and repairs. Appointment scheduling is easy . More

Great service Great environment. Brady was patient with me and filled empty time with jokes and laughter . Understood what I was looking for and delivered me the k Great environment. Brady was patient with me and filled empty time with jokes and laughter . Understood what I was looking for and delivered me the kind of car I was looking for. More