Heiser Chevrolet - Service Center

It was frustrating to supposedly need things done/changed they said. Have to trust them but it can be hard when it comes with huge price tag-only good thing is they found rebates that significantly decreased they said. Have to trust them but it can be hard when it comes with huge price tag-only good thing is they found rebates that significantly decreased costs in the end. They did a great job in understanding my timeline issues and handling it very professionally. In the end all was well. More

It took a while for them to figure out the problem, but eventually they found the solution and when they did it was fixed quickly. They were very friendly and helpful,and I would definitely recommend them eventually they found the solution and when they did it was fixed quickly. They were very friendly and helpful,and I would definitely recommend them to anyone. More

very pleasant to work with, Asha was super nice and went the extra mile to assure me that my car was taken care of. she did DTC code test for me and explained what needed to be done later. thank you for the extra mile to assure me that my car was taken care of. she did DTC code test for me and explained what needed to be done later. thank you for your service More

I had my front brake pads and rotors replaced memorial weekend. I started hearing a rattle 2 weeks after the brakes were replaced. I took the car in on 6/7 and was told the brake pads that were put on my weekend. I started hearing a rattle 2 weeks after the brakes were replaced. I took the car in on 6/7 and was told the brake pads that were put on my car were too short and that the “give” was causing the rattle. They had to order new parts and told me my car was safe to drive until I could bring it back in which was today 6/11. I had the brakes redone today with no charge however I was told today that the brake pads were not to short but defective which was concerning as well. It’s hard to write everything down that was explained to me but I feel that the overall concern that was given to me regarding defective brakes was minimal. It’s a safety concern in my eyes. No apologies for the inconveniences it caused me either. I’m super dissatisfied and disappointed in the customer service I received today (6/11). I feel my safety was compromised and feel I deserved better customer service and a partial or total refund for my inconveniences. This is the last car I buy and have serviced by Heiser. My car is older and I was going to trade it in later this summer but will take my service elsewhere. More

The most amazing dealership Ever! Everyone was so very HELPFUL,FRIENDLY and KNOWLEDGEABLE! I highly recommend Heiser Chevrolet!! Everyone needs to have this experience in their Life. Everyone was so very HELPFUL,FRIENDLY and KNOWLEDGEABLE! I highly recommend Heiser Chevrolet!! Everyone needs to have this experience in their Life. More

Body shop manager Andy did a fantastic job repairing my car. He was very professional, polite and kept me updated on the progress of my car. I would highly recommend Heiser body shop for your cars collisio car. He was very professional, polite and kept me updated on the progress of my car. I would highly recommend Heiser body shop for your cars collision repairs. My car looks amazing. More

I asked if my truck could be looked at because there is dent I brought it up before my appointment and went .my change was done . She said I would get a email in a hour come to find out it was never looked dent I brought it up before my appointment and went .my change was done . She said I would get a email in a hour come to find out it was never looked at More

She was very friendly and professional. Great to work with. She has a great attitude! Great to work with. She has a great attitude! More

Always happy with service and the employees are friendly and helpful. Will continue to have my service work done at Heiser. and helpful. Will continue to have my service work done at Heiser. More

Insisted that they fix "several oil and coolant leaks" totaling $2700, before they can begin diagnosing an issue with my intake manifold valve cover. This was an issue that should be covered under extende totaling $2700, before they can begin diagnosing an issue with my intake manifold valve cover. This was an issue that should be covered under extended warranty for my 2013 Chevy Cruze. However, those fluid levels have been stable for weeks. I went to another mechanic that I trust to not overcharge me, he replaced the valve cover and my issue was remedied. More