Heiser Chevrolet - Service Center

Chuck gave me the runaround. Wouldn’t return calls or emails, told me he’d call when my part came in and never did. I had to call 3 times and finally got an appointment. Luke was Wouldn’t return calls or emails, told me he’d call when my part came in and never did. I had to call 3 times and finally got an appointment. Luke was super helpful and kind. I recommend dealing with him More

My vehicle drop off was scheduled over a week out so they could "order" and "receive" all the parts for the repairs. The running boards were not order for a full week after they had my vehicle and the fender could "order" and "receive" all the parts for the repairs. The running boards were not order for a full week after they had my vehicle and the fender wasn't ordered until they had my vehicle at the earliest. Andrew lied to me after the first week about the repairs were done minus the running boards and painting, only to find out they still didn't even have the fender until the following week. He also lied to my claims adjuster and sent in the completion paperwork on the second week when we are in the third week and the repairs are still not complete. Three weeks for repairs is not only unacceptable but shows complete lack of planning and preparation. Not only is the length of time unacceptable but the lying is disrespectful and demeaning as a customer. However, the lying is a result of trying to cover up the incompetence. I would not recommend this body shop as long as Andrew is there. It is currently Wednesday of the third week and still I wait for another part of the repair that should have been done in the first week. More

Very professional, knowledgeable and the customer service was great. I was in and out, would highly recommend. was great. I was in and out, would highly recommend. More

We couldn’t have found a better place to have the damage on our car repaired. Top-notch people, incredible service, and first rate repairs. on our car repaired. Top-notch people, incredible service, and first rate repairs. More

Last two times I brought in my Suburban I had asked when I made the appointment if I could wait for it. Both time I was told no problem. It was just an oil change on one occasion and on another they were ch I made the appointment if I could wait for it. Both time I was told no problem. It was just an oil change on one occasion and on another they were checking the ac for leaks. They had put dye in the system two weeks before and the told me to bring it back for them to check. When arriving I was informed I would have to leave the vehicle as they were understaffed that day. Both times, same issue. I live 45 minutes away so it was very inconvenient to say the least. I ended up going to a dealer that is closer to my home. Didn’t want to do it because I’m pretty loyal to who I buy cars from. Unfortunately I’m done with Heiser. More

Flawless deal, for the most part had some issues resolved on my vehicle. Still another issue I have to address on my vehicle. Still another issue I have to address More

I liked the person I dealt with regarding my last visit. He was very helpful. Did a great job with my car. He was very helpful. Did a great job with my car. More

I freakin love them and all that they do… I’ve been going to them for years and couldn’t see myself going anywhere else to them for years and couldn’t see myself going anywhere else More

The dealership sucks, would never recommend to anyone. Took my car there and was there for 8 hours when they told me I’d be there for 2. The service department never gave any updates about my car’s status Took my car there and was there for 8 hours when they told me I’d be there for 2. The service department never gave any updates about my car’s status and when I went to ask them, Megan was a xxxxx. She always has an attitude. More

SLOW, EXPENSIVE WORK WITH SAME PROBLEMS (AND NEW ONES. .?!) RETURNING WITHIN WEEKS. No accountability, just more exorbitant "estimates" asking thousands of dollars to fund their random guesses at what' .?!) RETURNING WITHIN WEEKS. No accountability, just more exorbitant "estimates" asking thousands of dollars to fund their random guesses at what's actually wrong with the car. Paid almost 2k for an issue to be addressed. Unfortunately they addressed the wrong thing, and that wasn't what was wrong. So then they give me a new estimate to fix what was ACTUALLY wrong. They ask for 2.5k more. No regard for the thousands already spent investing in their "expertise" in diagnosing my vehicle concerns. Disorganized, forgetful - albeit kind - service department. Had to call multiple times to remind service dept. of their promise to get back to me. More