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Heiser Chevrolet of West Bend

West Bend, WI

Overview
Employees
Reviews
Vehicles
4.3
1,503 Reviews
With hundreds of vehicles at Heiser Chevrolet Of West Bend, WI, we will be sure to put you into the car or SUV that's right for you. Our hassle-free Internet shopping experience is second to none and provides the opportunity to peruse our inventory at leisure. Our staff always welcomes your phone call or visit our dealership; we are conveniently located less than a minute from Aibecker County Park. Give us a call at (877) 228-7492 and we will help you learn more about the services that we provide: from sales and accessories to routine maintenance to tires to repairs and more.
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2620 W Washington St

West Bend, WI

53095

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price noise loan Cesar manager Rafael Caesar Rivera

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Showing 1,503 reviews

June 02, 2025

Liam in the service department is amazing. He always takes good care of my needs. Promote him or give him a raise he deserves it! More

by Paythelazar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William (Liam) Dooley
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Haba
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 03, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, Thank you for the 5 star rating. We are so glad to hear you had a positive service experience with Liam! Thank you for your business. We look forward to your return!

June 01, 2025

Very pleasant to work with and made the price and the experience very good. I would recommend these guys to anyone. Thanks Heiser. More

by jdenn1160
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Hodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad you had a positive experience with us. Thank you for your business. Congratulations on your new vehicle and happy driving!

May 23, 2025

. The finance department is completely incompetent. They make guarantees without even understanding their own processes. They were unable to rectify the situation after explaining my frustrations. I have al More

by trev
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Leigh Mattilla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Hodge
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2025 -

Heiser Chevrolet of West Bend responded

Dear Trevor, Thank you for providing detailed feedback about your experience with us. We're glad to hear you had a good experience with Leigh! We're sorry to hear that you were frustrated with the finance department. We'd love the opportunity to hear more about your experience and where you feel we could improve. If possible, below is the contact information for our general manager. If you could please reach out to Brian and let us know the best way to contact you, someone will reach out. Brian Crandall General Manager 262-808-2705 bcrandall@heiser.com

May 19, 2025

disappointed with the financing, I was told it would be a comparable rate to my bank, but it was two points higher. More

by Nonhof
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Hodge
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We're sorry that you are disappointed with the financing. Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees.

May 13, 2025

Professional, polite, prompt, I was blown away at the waiting room for customers and ride home and back when done with service... outstanding More

by jonramthun55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sorry didn't meet rest of personal, except my 2 drivers to home and back to pickup vehicle when finished
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May 19, 2025 -

Heiser Chevrolet of West Bend responded

Dear Jon, Wow! We are so glad to hear this and thank you for the kind words. We deeply appreciate your business and look forward to providing you with another 5 star experience upon your return!

May 13, 2025

I waited quite a long time to get the diagnosis, and maybe I should have been informed along the way that it was still being worked on, was complicated, was more digital than mechanical, etc. More

by RASIEMERS
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 19, 2025 -

Heiser Chevrolet of West Bend responded

We're sorry that you experienced wait times and didn't feel informed along the way. I have forwarded your feedback to the appropriate management in order to better our business and employees. We are happy to hear you are overall satisfied with your service. Know we appreciate you and look forward to your next visit!

May 12, 2025

Brian Crandall found exactly the vehicle we were looking for & finance department staff explained everything in easy to understand layman's terms. More

by margaret6
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Nunez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Hodge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2025 -

Heiser Chevrolet of West Bend responded

Dear Margaret, We are so glad to hear that Brian was able to help you find the perfect vehicle. We appreciate your business. Congratulations on your new vehicle and happy driving!

May 10, 2025

All the staff was friendly, professional and well organized. Overall a pleasant and stress free experience. I would highly recommend Heiser Chevrolet West Bend for both new and used vehicle purchas More

by charleskis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kreyshia White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 12, 2025 -

Heiser Chevrolet of West Bend responded

Dear Charles, Thank you for leaving us a 5 star rating. We are so glad to hear you had a pleasant and stress free experience at Heiser. Congrats on your vehicle purchase.

May 07, 2025

I had a great experience working with Heiser Chevrolet West Bend in leasing my new 2025 trailblazer. I would recommend Heiser to others for car buying or leasing. More

by lyochem70
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Leinen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad to hear that you had a great buying experience at Heiser Chevrolet. Thank you for choosing Heiser and congratulations on your new vehicle!

May 03, 2025

This is our "go to" dealer for sales and service. They're knowledgeable, personable and empathetic! More

by heme79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Fuller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Heiser Chevrolet of West Bend responded

Dear Valued Customer, We are so glad to hear that Heiser is your "go to" dealer! Please know, we are so appreciative of your business and look forward to providing you with another 5 star experience upon your return!

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