Heiser Chevrolet

From start to finish, this was a good experience. Even though it was warranty work, Pete was very professional, explained things well, and the work was completed well before the time I was told it would b though it was warranty work, Pete was very professional, explained things well, and the work was completed well before the time I was told it would be ready. The driver was friendly and polite. The checkout was quick and the girl was efficient. I was very pleased with the experience. More

It was a fantastic experience, I never felt uncomfortable or pushed into anything. All employees were extremely helpful and understanding of the situation I was in. They did everything in their power to mak or pushed into anything. All employees were extremely helpful and understanding of the situation I was in. They did everything in their power to make sure I was comfortable with the decision I was making and to make it work the best they could for me. I was offered small tokens of comfort such as beverages or snacks throughout the entire time there. I felt that it was my ultimate decision and I walked away from the dealership feeling great and that I was placed in the best position possible. More

Willie was one of the friendliest sales person I've met in quite some time! My lease is almost up on my Chevy Equinox and I am sure I will get my next vehicle through Willie. He is extremely knowledg met in quite some time! My lease is almost up on my Chevy Equinox and I am sure I will get my next vehicle through Willie. He is extremely knowledgeable on the vehicles at this dealership and he was even able to show me features on my current vehicle I did not know how to utilize. Wonderful person, very accessible and helpful!! More

Excellent service. I would recommend friends/family to Heiser Chevrolet. I really appreciate how all of the warranties associated with my purchase were thoroughly explained. Also, all the features were ac Heiser Chevrolet. I really appreciate how all of the warranties associated with my purchase were thoroughly explained. Also, all the features were activated prior to me leaving the dealership. Keep up the great work! More

I was referred to Heiser in part by friend of a friend, and in part by their ever playing radio ads. I went to Heiser after going to several other local dealerships. I knew exactly what I wanted, and knew and in part by their ever playing radio ads. I went to Heiser after going to several other local dealerships. I knew exactly what I wanted, and knew that the car would have to be ordered. When I arrived George K. was very helpful. He let me test drive the Cruze Diesel on the highway, something the competitor dealership would not allow. When we got back to the store, Brian C., the store manager, helped spec out the car. Over the phone Brian told me he would beat the competition's price, and when it came down to finalizing the price, he came in right where I expected. No surprises there. I never felt pressured to buy, even though I was placing the order! (something unique to Heiser) After 8 weeks, and me curiously bugging Rich B. for status updates (he was very helpful and always gave me an update), the car arrived. When going over the car, I noticed a defect in the paint, and the Body Shop agreed to fix this asap. Brian and George made sure that I was satisfied with the service, and apologized repeatedly for any inconvenience. In Summary- The Staff is very friendly, not pushy. Anything truly is possible, and besides having the best price, they offer quite the preferred owner package! I would recommend Heiser Chevrolet to anyone in the market for a vehicle! More

Brad was a very personable and helpful representative. Purchasing a used car is not the most comfortable experience in the world, but he and Jeff worked with us in a way in which there was a feeling of mu Purchasing a used car is not the most comfortable experience in the world, but he and Jeff worked with us in a way in which there was a feeling of mutual respect and understanding throughout the buying process. We appreciated their willingness to engage us in the process from start to finish while still maintaining respect and professionalism in regards to our budget and our questions. In the event we need to enter the car-buying scene somewhere in the future, we will certainly keep Brad and Jeff in mind. More

The times table for getting the work done was off by over a week. Did not call with a status report after saying there would be one. Claimed that I was called but did not use the most recent number that was a week. Did not call with a status report after saying there would be one. Claimed that I was called but did not use the most recent number that was given to them. Estimate was off so the job ended up costing more money out of my pocket.Did not do what I asked did something other then what I asked at a level that was not satisfactory. When picking up the truck and voicing my displeasure of what was not done and what was done I received a condescending response. Saw the sales guy that sold me my truck and acted as though I had leprosy More

Michael was a fantastic salesman. He showed me what I wanted and in the price range i was looking for. He was very personable and was also very straight and to the point which as a saleswoman I very much wanted and in the price range i was looking for. He was very personable and was also very straight and to the point which as a saleswoman I very much appreciate. Michael also brought out the service manager to answer any and all of my questions that i had about the vehicle's engine that he himself could not answer. He was always one step ahead of the game when it came to paperwork and made buying a truck as painless as possible. I didn't have to play the "waiting game" for things to go through on the company's end and always made sure everything was correct and ready to go when I came to pick up my new Truck the next day. His customer service was impeccable and does't even come close to anyone I have ever had to deal with when it came to buying a vehicle. Michael was always friendly and asked if I was comfortable or needed anything to drink. He showed me around the sales floor and where the appropriate bathroom was. He also has a great relationship with his other team members as well as his manager, the internet sales manager and the service manger. I was so pleased to meet him and do business with Michael. When I need to buy another car it will definitely be from him. I will always recommend Michael and refer him to business associates, friends, and family when they are in the market for purchasing a car as well. Thank you so much for all of your hard work Michael it was a pleasure doing business with you! Sincerely, Ashley More

Had a great experience with this dealership and would recommend it to others. The truck I bought was exactly what I was looking for. Thanks again. recommend it to others. The truck I bought was exactly what I was looking for. Thanks again. More

Mike is a friendly and helpful person. He was all alone and things were a bit hectic but he took care of everyone. He answered all my questions, even ones I thought were "dumb". I had my first oil chang and things were a bit hectic but he took care of everyone. He answered all my questions, even ones I thought were "dumb". I had my first oil change on my 2013 Impala. When the car was ready, I paid the cashier and was told it was parked outside. It was raining very hard and Mike arranged to bring the car back in the garage, so I would stay dry. I really appeciated the extra service. I have been a Heiser customer for years and always recommed it to my friends. They have honest sales people, a helpful manager and finance people and a great service department. More