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Heiser Chevrolet

West Allis, WI

Overview
Employees
Reviews
Vehicles
4.1
2,017 Reviews
Welcome to Heiser Chevrolet in West Allis! We are proud to be Wisconsin's choice Chevy dealer. We have a large selection of new Chevrolet vehicles and used cars for sale in West Allis. Our Chevy auto service center keeps customers coming back for oil changes and brake repair and you can rest assured that our Certified Service team will have you back on the road, fast. If you are near Milwaukee and looking for a dedicated Chevrolet dealership to visit, stop by Heiser Chevrolet for the best service and largest selection of cars, trucks and SUV's in the area.
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10200 W. Arthur Ave.

West Allis, WI

53227

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Showing 2,017 reviews

March 14, 2024

I was disappointed with my experience based on the past times I had service there. My vehicle was not listed correctly in the system. The 2011 Equinox was put in instead of my 2017 Equinox. I just didn't f More

by JTSMAG
Recommend Dealer
No
Employees Worked With
Megan Shulta, Megan Shulta
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Mar 25, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

March 14, 2024

This is our 3rd vehicle from Heiser. We will always come back. Great customer service. More

by bmccarron09
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 19, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 13, 2024

It was. The worst dealership I went to in my life. It took over 7 hours to purchase a vehicle. Did you don't know how to take rebates? G M rebates or h More

by Jpenoske
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Arndt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan McGee
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Mar 25, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

March 12, 2024

Sales man was great, service department not so much. Sales man very helpful, took time to show and explain options. More

by vol4ffemt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Shulta
Report | Print
Mar 29, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 12, 2024

Everyone very helpful and friendly I miss Mike Cantenese and I miss your popcorn machine More

by carla53185
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Mar 12, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your feedback and business. Happy driving!

March 11, 2024

Great service. Kept me up to date on the status of my vehicle Great service. They did great at keeping me up to date on the status of my vehicle More

by tristanbode
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Mar 12, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 11, 2024

Very friendly at the service counter. Easy going and smooth communication with friendly employees. Would return again. More

by Wade89
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Mar 12, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 10, 2024

Had an oil change tire rotation done in a timely fashion. Great service Go service More

by JENNYGARDIPEE
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Mar 12, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 10, 2024

I have already submitted this about the terrible service I had. Not sure who Megan even is. My experience was horrible. I made an appointment you canceled it. I rescheduled it sat there for 45 minutes to fi More

by DISNEY4JEN
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Mar 12, 2024 -

Heiser Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

March 09, 2024

I made an appointment a few days earlier, once I arrived I was told you couldn't keep that appointment time. Megan wasn't customer friendly, not very caring concerning my schedule after I let her know in ad More

by juandfarmer
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Mar 12, 2024 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Cindy Robinson Service Manager 414-328-2447

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