Heiser Chevrolet

Jeff was so helpful even though I came close to closing. He was able to help fix our issue and explain everything that I needed to have done and the cost. Jeff kept me informed throughout the whole process. He was able to help fix our issue and explain everything that I needed to have done and the cost. Jeff kept me informed throughout the whole process.. If I ever need anything I will be back. More

My rep took the time to hear out an issue that I had at my previous visit. He listened, apologized for the inconvenience and made it up to me at my present visit. my previous visit. He listened, apologized for the inconvenience and made it up to me at my present visit. More

My overall experience here was not great. I recently just purchased a pre-owned truck from Heiser Chevrolet of West Bend on 02/15/2025. There needs to be some serious coaching on used car ins I recently just purchased a pre-owned truck from Heiser Chevrolet of West Bend on 02/15/2025. There needs to be some serious coaching on used car inspections before they put them out for sale. I was very limited to what I could see and do as it was snowing out, and all over the ground. I thought I would be able to trust them because they are a reputable GM dealer. After driving home, I noticed the oil pressure was very low, and threw a CEL light due to insufficient oil flow to the VVT solenoids. I have records for the p0011 code that it had detected to prove it. Not only that, but the truck was also misfiring. I noticed a bunch of oil underneath the truck when I pulled over, so I had to tow it to my shop. I went to change the oil correctly, and noticed they stripped the threads on the drain plug and oil pan which caused this leak. It was alarming to see that the threads were pulled out of the oil pan which made it impossible to tighten the drainplug. Fortunately no serious damage was done and all is good now, but I had to fix these issues that shouldn't have been. I'm not sure how you could miss this issue while doing the oil change, but this is definitely a result of an incompetent technician. Thankfully, I'm an experienced Auto Technician and is capable of fixing these issues, but shouldn't have been an issue to begin with. I would've felt terrible if I had sold this truck to someone without mechanical experience. I noticed that the wipers were bad too, not a big deal, but you'd think to at least put a new set of wipers on a vehicle before you sell them. After I signed all the paperwork, and declined the warranty, they made it rudely clear that they didn't want to hear anything from me if anything failed, so you already know how that phone call would've went. Needless to say, I would HIGHLY REFRAIN from purchasing a vehicle here. More

I came from out of state and basically had the deal done over the phone. Nothing hidden when I got there. Transaction went smooth, and I walked away feeling good about the deal we made. Great people to do b over the phone. Nothing hidden when I got there. Transaction went smooth, and I walked away feeling good about the deal we made. Great people to do business with! More

I believe something was taken from my vehicle after I had drop my vehicle off noticed something was missing two days later after my vehicle was service drop my vehicle off noticed something was missing two days later after my vehicle was service More

The employees are very helpful and accommodating. The part I needed was ordered, received, and my car was ready the next day. The part I needed was ordered, received, and my car was ready the next day. More

They work very hard to maintain a positive reputation . Clean shop and polite helpful staff. Clean shop and polite helpful staff. More