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Heiser Chevrolet
West Allis, WI
2,017 Reviews
Welcome to Heiser Chevrolet in West Allis! We are proud to be Wisconsin's choice Chevy dealer. We have a large selection of new Chevrolet vehicles and used cars for sale in West Allis. Our Chevy auto service center keeps customers coming back for oil changes and brake repair and you can rest assured that our Certified Service team will have you back on the road, fast. If you are near Milwaukee and looking for a dedicated Chevrolet dealership to visit, stop by Heiser Chevrolet for the best service and largest selection of cars, trucks and SUV's in the area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 2,017 reviews
August 28, 2016
Great Staff Jason, Rich and Brian have always gone above and beyond to make sure my vehicle purchase experience is a pleasant one. They are attentive to my concer Jason, Rich and Brian have always gone above and beyond to make sure my vehicle purchase experience is a pleasant one. They are attentive to my concerns and do what needs to be done to work out a deal that is beneficial to me and the dealership. They work hard to prove "Anything's Possible". More
by Jeff S.
August 17, 2016
false promises, bad shuttle service, unorganized Brought my impala in for a recall repair and oil change. I was told the repair would take 3-4 hours so I scheduled my appointment for 8:45am because I Brought my impala in for a recall repair and oil change. I was told the repair would take 3-4 hours so I scheduled my appointment for 8:45am because I needed to leave for work by 3:10pm, giving myself over 6 hours time for the repair. I told the service rep who was organizing the shuttle rides that I just needed to be back by 3, he assured me that was fine. 2:30 rolls along and I call them to see if we were on track in case I needed to arrange for a carpool with a coworker, again I was assured it would be fine and the driver would be leaving shortly. Received a call at 2:48 saying the driver was leaving in 2 minutes. Well, cutting it close here, I live 12 minutes from the service center, but I would be alright still. Once the driver got to my house at 3:05 I was told we needed to pick up another passenger. I told him I was gonna be late now and his reply was "Uh-Oh". That's it. Get to the service center at 3:46, received a "thank you for your patience" and my bill. Now I'm out a half hour pay, received an attendance point, and am ineligible for our quarterly perfect attendance bonus. I could have set up a carpool easily but didn't bother to because I was told I would get back in time, thanks a lot Heiser, great customer service. More
by nthompson08
Employees Worked With
james
August 02, 2016
Rust under paint, paint peeling off. In Janurary (2013) they put a new quarter panel on my 2011 Silverado ( which I bought new there ) and painted it. Now the paint is peeling off by the In Janurary (2013) they put a new quarter panel on my 2011 Silverado ( which I bought new there ) and painted it. Now the paint is peeling off by the right rear wheel well, there is rust under the paint. They told me that it wasn't due to poor workmanship, but I don't think it was prepped right. They also told me it could be from salt on the roads. I only have 37300 miles on the truck. I took it to another body shop for an estimate and they said it wasn't primed before being painted. I would recommend the dealership, they did my service work. I would not recommend the body shop because they don't stand behind their work. Now it's going to cost me another $300.00 to fix it. More
by LES
Employees Worked With
Cheri ( body shop manager )
July 29, 2016
Lies, just lies. Completely lied to about the feautures on my vehicle, no wonder I felt so great about the price I was given, was told this vehicle had navigation and Completely lied to about the feautures on my vehicle, no wonder I felt so great about the price I was given, was told this vehicle had navigation and after a rushed demonstration of my vehicle before leaving the lot because "Mr. Fumo" was busy with other customers I found out the vehicle had barely any of the features I was told, no nav but a decent radio, none of the advanced safety features I was told about, lane departure etc . won't buy from Heiser again. More
by RippedOff
Employees Worked With
Jim Fumo
July 26, 2016
Refreshing experience Our lease was coming due and we were looking to get into a new 2016 Malibu. We shopped around. Heiser offered the best deal by far -- even better tha Our lease was coming due and we were looking to get into a new 2016 Malibu. We shopped around. Heiser offered the best deal by far -- even better than our local dealer that we have done business with for the last 10 years. Jean Ross, Dave Shepherd, and the rest of the Heiser Staff were genuine, made us feel welcome and, most importantly, made us feel our business was valued. Our experience at Heiser was very refreshing. We will not hesitate to refer friends and family to Heiser Chevrolet in the future. More
by IrishEyz
July 22, 2016
New Truck I can't say enough about Dave Shepard and Rich Brusky and what they did to get me into my new Silverado. I would highly recommend this dealership to a I can't say enough about Dave Shepard and Rich Brusky and what they did to get me into my new Silverado. I would highly recommend this dealership to anyone. This is my second purchase from Heiser and I would not go anywhere else. Thank you to Jessica as well for making this painless, Thanks again More
by truman3232
July 21, 2016
Great Deal George was very friendly, helpful and easy to deal with. Any questions or problems I was having were explained and taken care of immediately by Richar George was very friendly, helpful and easy to deal with. Any questions or problems I was having were explained and taken care of immediately by Richard Brusky and George Kroening. Left the dealership with a great deal and very satisfied. More
by jimhanke
Employees Worked With
Richard Brusky, George Kroening
July 21, 2016
David Shepard and Brian Crandall made my buying a breeze... David Shepard and Brain Crandall made buying my 4th Suburban very comfortable and easy. Made a great deal on my trade in and the cost of a new one.. David Shepard and Brain Crandall made buying my 4th Suburban very comfortable and easy. Made a great deal on my trade in and the cost of a new one.. We would recommend them to everyone...Thanks again you two...Karla Harrison More
by Karla Harrison
July 09, 2016
Jim Fumo Rocks it in West Allis I can't say enough good things about Jim Fumo as a Chevrolet Salesman. This is the second Tahoe I have purchased from Jim, and he makes the buying ex I can't say enough good things about Jim Fumo as a Chevrolet Salesman. This is the second Tahoe I have purchased from Jim, and he makes the buying experience painless. He's funny along the way, and will work hard to find exactly what you are looking for. Despite the fact that I live in Green Bay and the car was in West Allis, he still made it seamless to transact. I am very serious that if you are looking for an SUV, car, or truck, it will certainly be worth your while to give Jim a call at 414-327-2300. You will not be disappointed. Thanks for another successful sale Jim. We love our Tahoe!!! More
by Craig A.
Employees Worked With
Jim Fumo
July 08, 2016
Great experience with people that clearly enjoy their jobs. I was looking for a car online and they had the closest one. I ended up flying in to pick it up. Jason came to the airport himself to come pick me u I was looking for a car online and they had the closest one. I ended up flying in to pick it up. Jason came to the airport himself to come pick me up. He went through the car with me and got everything setup. I worked with Jean prior to flying down to secure the car, get some questions answered, and get all the financing setup ahead of time. I couldn't have asked for a better experience. More
by Ben
