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Heiser Chevrolet

West Allis, WI

Overview
Employees
Reviews
Vehicles
4.1
2,017 Reviews
Welcome to Heiser Chevrolet in West Allis! We are proud to be Wisconsin's choice Chevy dealer. We have a large selection of new Chevrolet vehicles and used cars for sale in West Allis. Our Chevy auto service center keeps customers coming back for oil changes and brake repair and you can rest assured that our Certified Service team will have you back on the road, fast. If you are near Milwaukee and looking for a dedicated Chevrolet dealership to visit, stop by Heiser Chevrolet for the best service and largest selection of cars, trucks and SUV's in the area.
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10200 W. Arthur Ave.

West Allis, WI

53227

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Showing 2,017 reviews

March 25, 2024

Perfect everything got taken care of as I wanted it and in a very timely manner More

by mschneller92
Recommend Dealer
Yes
Employees Worked With
ASA McDaniels
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Mar 25, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 25, 2024

I talked with someone and the manager may contact me. I'm going to come back for the rattle that was created after my car was service and I will not return. More

by CJKLAST1
Recommend Dealer
No
Employees Worked With
Megan Shulta, Megan Shulta
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Mar 29, 2024 -

Heiser Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

March 24, 2024

I am always treated with respect and kindness whenever I am there getting work done. Excellent communication More

by JAREIF74
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Megan Shulta
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Mar 25, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 23, 2024

Has been the same with every purchase Jason took care of us, and found us the Trax we purchased More

by KONDRAK
Recommend Dealer
Yes
Employees Worked With
Don't remember. Jason was our salesman.
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Mar 25, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 23, 2024

I was disappointed with the service. An apparently dead battery took 2 days to replace and return my car. Friendly people. Onstar and the dealership did not communicate with each othe More

by TVANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Shulta
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Mar 25, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees.

March 23, 2024

The relationship between onstar and heiser was weak. My reception at the dealership was poor. All I had was apparently a dead battery and it took 2 days. I was disappointed. More

by TVANDERSON
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Mar 25, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees.

March 22, 2024

I mention some concerns about the windshield wipers stop working in the middle of a thunderstorm and water sipping through the center console of the truck. Instead of checking the truck out they just checke More

by yahirasanta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Shepard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Sterling
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Heiser Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

March 21, 2024

Got oil change and now my engine light is on. .. I don't want to go without my vehicle when I just had it at shop..why is engine light on now More

by Ladyoluck76
Recommend Dealer
No
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Mar 25, 2024 -

Heiser Chevrolet responded

Dear Valued Customer, If it's possible to discuss your visit in more detail, please send us a message to our Service Manager Cindy Robinson by phone 414-328-2447 or by email at cindy.robinson@heiser.comwith your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

March 21, 2024

After my visit at this dealership. Getting an oil change and tire rotation, a couple days later I noticed that my wheel tire lock on my front passenger tires wasn't tighten at all to t More

by BRITTBRATW
Recommend Dealer
No
Employees Worked With
Megan Shulta, Megan Shulta
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Mar 25, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

March 20, 2024

I always go to Heiser for 2 reasons: Dave Shepard and an excellent reliable service e department. More

by gail1111
Recommend Dealer
Yes
Employees Worked With
Don't remember but I wish I did. She was a service writer and was wonderfully
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Mar 25, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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