Heiser Chevrolet

I had my front brake pads and rotors replaced memorial weekend. I started hearing a rattle 2 weeks after the brakes were replaced. I took the car in on 6/7 and was told the brake pads that were put on my weekend. I started hearing a rattle 2 weeks after the brakes were replaced. I took the car in on 6/7 and was told the brake pads that were put on my car were too short and that the “give” was causing the rattle. They had to order new parts and told me my car was safe to drive until I could bring it back in which was today 6/11. I had the brakes redone today with no charge however I was told today that the brake pads were not to short but defective which was concerning as well. It’s hard to write everything down that was explained to me but I feel that the overall concern that was given to me regarding defective brakes was minimal. It’s a safety concern in my eyes. No apologies for the inconveniences it caused me either. I’m super dissatisfied and disappointed in the customer service I received today (6/11). I feel my safety was compromised and feel I deserved better customer service and a partial or total refund for my inconveniences. This is the last car I buy and have serviced by Heiser. My car is older and I was going to trade it in later this summer but will take my service elsewhere. More

Great experience, I worked with Greg Koss and he helped me find a car that was in budget and worked great! me find a car that was in budget and worked great! More

The most amazing dealership Ever! Everyone was so very HELPFUL,FRIENDLY and KNOWLEDGEABLE! I highly recommend Heiser Chevrolet!! Everyone needs to have this experience in their Life. Everyone was so very HELPFUL,FRIENDLY and KNOWLEDGEABLE! I highly recommend Heiser Chevrolet!! Everyone needs to have this experience in their Life. More

Body shop manager Andy did a fantastic job repairing my car. He was very professional, polite and kept me updated on the progress of my car. I would highly recommend Heiser body shop for your cars collisio car. He was very professional, polite and kept me updated on the progress of my car. I would highly recommend Heiser body shop for your cars collision repairs. My car looks amazing. More

I asked if my truck could be looked at because there is dent I brought it up before my appointment and went .my change was done . She said I would get a email in a hour come to find out it was never looked dent I brought it up before my appointment and went .my change was done . She said I would get a email in a hour come to find out it was never looked at More

She was very friendly and professional. Great to work with. She has a great attitude! Great to work with. She has a great attitude! More

Always happy with service and the employees are friendly and helpful. Will continue to have my service work done at Heiser. and helpful. Will continue to have my service work done at Heiser. More

Insisted that they fix "several oil and coolant leaks" totaling $2700, before they can begin diagnosing an issue with my intake manifold valve cover. This was an issue that should be covered under extende totaling $2700, before they can begin diagnosing an issue with my intake manifold valve cover. This was an issue that should be covered under extended warranty for my 2013 Chevy Cruze. However, those fluid levels have been stable for weeks. I went to another mechanic that I trust to not overcharge me, he replaced the valve cover and my issue was remedied. More

Love this dealership, great sales team and great service team, would recommend them to others team, would recommend them to others More

No total quoted Overpriced tune-up Fluids topped off done as an “extra”? Never again done as an “extra”? Never again More