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Heiser Chevrolet Cadillac - Service Center
West Bend, WI
874 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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874 Reviews of Heiser Chevrolet Cadillac - Service Center
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February 22, 2025
Very prompt and good service. Employees very polite and knowledgeable. Waiting area clean and has coffee and treats available. Employees very polite and knowledgeable. Waiting area clean and has coffee and treats available. More
by JOSANFORD3820
Verified CustomerEmployees Worked With
February 21, 2025
No problem scheduling service work. . The team was very professional, it's a joy working with the Heiser Group !! . The team was very professional, it's a joy working with the Heiser Group !! More
by kieffer.tim22
Employees Worked With
February 20, 2025
Got us in and out quickly. Thanks Took it in for oil change and tire rotation. Service kept us informed. Thanks Took it in for oil change and tire rotation. Service kept us informed. More
by jaycheryl5
February 19, 2025
My oil change was done in a timely fashion. Technician was courteous and paid extra attention to cleaning my inside windshield due to Mt painful elbow. Technician was courteous and paid extra attention to cleaning my inside windshield due to Mt painful elbow. More
by CHRISCLAVETTE
February 17, 2025
Service was good but they didn't call me when the car was ready. I waited till 4:45 for a call. I called, and they said it was ready. Consequently, it was a late pickup. ready. I waited till 4:45 for a call. I called, and they said it was ready. Consequently, it was a late pickup. More
by Tgvlweis
February 15, 2025
Liam and Matt did an awesome job, we’re super friendly, and really went above and beyond beyond. and really went above and beyond beyond. More
by joshua.tucker.r
February 13, 2025
After another shop botched a rear brake job on my 2014 Volt, they had it towed to Heiser. Heiser diagnosed the problem as a a failed electronic brake control module and brake pressure modular valve and qu Volt, they had it towed to Heiser. Heiser diagnosed the problem as a a failed electronic brake control module and brake pressure modular valve and quoted a price of over $2000. After taking it to another GM dealer they correctly diagnosed the problem and were able to resolve the issue by reprogramming/relearning the brake control module. No parts needed to be replaced. More
by LUBBENSR
Employees Worked With
I did not work directly with the service department since Mavis had the vehicle towed to Heiser.
February 13, 2025
Terrible customer service experience - did not help his new employee fumble through taking my car in, my service item was never fixed, did not call to let us know the car was done and was extremely rude - new employee fumble through taking my car in, my service item was never fixed, did not call to let us know the car was done and was extremely rude - Heiser dropping the ball again! More
by tdgahlman1
Employees Worked With
February 12, 2025
Great service always professional attitude. And willing to answer any questions.And try to work with my schedule for service. And willing to answer any questions.And try to work with my schedule for service. More
by hdtophat
February 10, 2025
My car wasn’t leaking oil before the oil change it was after the oil change. I brought my vehicle home and the next day pool of oil was in the driveway. They failed to take responsibility for the work the after the oil change. I brought my vehicle home and the next day pool of oil was in the driveway. They failed to take responsibility for the work they did on my car claiming somebody else. If I brought in my car not leaking next day it’s that’s your fault not the person before you. More
by Steve
Employees Worked With
