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Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center

Lawrenceville, GA

4.3
159 Reviews
Call Service Center (770) 809-6197

159 Reviews of Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center

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May 04, 2025

Good people. Service was slow. This is all I am going to say. Your review document sucks. More

by shughey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian White
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, we're sorry that you experienced slow service time during your visit - this is not typical of our service department. We appreciate the feedback and will be reviewing it with management. If there's anything else we can do for you, please let us know!

May 04, 2025

Friendly greeting. Completed oil change service and also a recall . Service rep was knowledgeable. Only thing that kept it from 5 stars was the oil on my garage floo More

by billblue48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for sharing your experience with us! We’re glad to hear you were greeted warmly and that the service and recall were handled properly. We’re sorry about the oil drip afterward—that’s certainly not something we want to happen. We appreciate your feedback and will be sure to take extra care moving forward.. Please don’t hesitate to reach out if you need any follow-up assistance!

May 04, 2025

Daniel did a great job keeping us updated throughout the whole process. I recommend this dealership to everyone More

by jce77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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May 07, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We always strive to keep you in-the-know so you can feel at ease throughout the service process! Thank you for shopping with us and we look forward to your next visit!

May 04, 2025

I waited 2. 5 hours for my oil change. It was the 3rd of my free from purchasing my car. I marked onyhe app all things free (oil change, filters, wipers) they tri More

by blount.cr
Recommend Dealer
No
Employees Worked With
Service department
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May 07, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for sharing this feedback—we sincerely apologize for the long wait and the confusion with pricing and communication. That’s not the experience we aim to provide, and we understand how frustrating it must have been. Your comments are being taken seriously as we work to improve transparency and efficiency. We appreciate you bringing this to our attention and hope for the opportunity to serve you better in the future.

May 03, 2025

I have a 2022 Dodge Durango I took for an oil change. Great customer service, thank you 😊 More

by Jimmeal Woods
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for entrusting us with your Dodge Durango! You can always count on us to take good care of it! We're happy to hear that you were satisfied with the service provided - have a great day!

May 03, 2025

My experience was amazing. Quick and easy service with a great price. Pleased with my overall customer service as well. Will be returning for all my scheduled maintenance. More

by bmartin1.sales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dusty Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Quante
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We're thrilled to hear that your entire experience, from pricing to quality of service, was phenomenal. We look forward to serving you again - thank you for visiting us!

May 02, 2025

Had appointment still took 2 hours to do if you're going to do a 16-point inspection check the tire pressure not the same as I came in More

by barneymcelfresh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi Barney, we're so sorry that your visit took way longer than anticipated - this is not usual of our service. We appreciate you bringing this to our attention and hope that your next visit is way better.

May 02, 2025

This dealership and all their employees always give first class service to their customers. Their goal is to make sure you leave a satisfied customer. More

by DAVIDSEAGO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

You receive A-class treatment because you are a part of the Hayes family and family treats family right! We're so thankful for your kind words and are thrilled to hear you're satisfied with the service provided. Thanks for visiting us and we'll see you again soon!

April 29, 2025

Everyone is wonderful! ! That is why i keep on coming back and will be back for my next vehicle! More

by lizbeth.canseco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cameron (Big Mac) McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We love hearing that—thank you! It means a lot to know you keep coming back, and we’re honored to be your go-to for all things automotive. We’ll be ready when it’s time for your next vehicle!

April 27, 2025

Although we are long term customers and have used your service since 2003 your services pale against competitors. I would like to email one of the actual Hayes family to go into detail. More

by Dlm5252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan overall has been ok in our dealings.
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