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Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center
Lawrenceville, GA
122 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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122 Reviews of Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center
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December 07, 2016
Better than most Got my truck up north called them on Monday and had it serviced on Tuesday. Was in and out of there in less than 2 hours. They said to be there at 10a Got my truck up north called them on Monday and had it serviced on Tuesday. Was in and out of there in less than 2 hours. They said to be there at 10am was out before Noon More
by Albert
Employees Worked With
Greg Simpson
November 11, 2016
Service not performed I took my Pacifica in on Tuesday to have a headlamp replaced, new wiper blades installed, and my car washed and vacuumed. I asked for all these and w I took my Pacifica in on Tuesday to have a headlamp replaced, new wiper blades installed, and my car washed and vacuumed. I asked for all these and watched the service representative write them down. Discussed prices for each with him. Left my car. On Thursday afternoon I was called and told it was ready. I picked it up on Friday. I am going out of town tomorrow. When I went to get in my car it had not been washed or vacuumed. I didn't have time to go back and have this done. I am very disappointed that such a minor thing was not taken care of by the service department. I have purchased my last two cars for Hayes. I have sent friends and family there to purchase vehicles. I have all my service work done there. How can you screw up such a simple request. More
by Sylvia Barteaux
Employees Worked With
November 10, 2016
True Customer Service I needed the glass replaced for the drivers door rear view morrow. I had bought the car two weeks from a dealership in Chamblee but Hayes Chrysler i I needed the glass replaced for the drivers door rear view morrow. I had bought the car two weeks from a dealership in Chamblee but Hayes Chrysler is closer. Charles was the service advisor that helped me get just the glass replaced and the repair completed. Thanks to a team at Hayes I'll return and send others to the dealership. More
by dmilliga1245
Employees Worked With
June 03, 2016
Trust and Confidence The service department at Hayes is above top notch. Adrian White to me is by far the most Trustworthy and knowledgeable service adviser at Hayes. Took The service department at Hayes is above top notch. Adrian White to me is by far the most Trustworthy and knowledgeable service adviser at Hayes. Took my 2015 Ram 1500 in for vibration at speeds above 60 mph. They did a balance and that didn't work. Took the truck back and found that two tires were bad. Replaced under warranty. If there is a problem with your vehicle Adrian will find and fix it. Adrian has serviced all my cars. Journey, Ram and now a Chrysler 200. Go see Adrian White More
by Whiteshrimp64
May 09, 2016
Above and Beyond We have an exceptional experience every time we walk through the doors at Hayes. Most specifically, on our most recent visit, they went out of their w We have an exceptional experience every time we walk through the doors at Hayes. Most specifically, on our most recent visit, they went out of their way to diagnose an issue with my navigation system, ordered the needed parts, and are providing a rental during the time of repair. All under warranty, excellent customer service, and always leave feeling like family. Thanks, Adrian! And thanks, Hayes!! More
by Stephanie Cann
Employees Worked With
May 09, 2016
This was a routine service visit. The van's service needs were taken care of in a timely fashion. I've worked with Smitty Woodall for a very long time. I have the utmost respect for The van's service needs were taken care of in a timely fashion. I've worked with Smitty Woodall for a very long time. I have the utmost respect for him and confidence that he will make sure that all of my vehicles needs will be properly serviced. More
by jimbo5308
Employees Worked With
Smitty Woodall who always provides superior service.
April 29, 2016
Thank you for your wonderful customer service! O.k. ... so for every time that there is a person or place/company that disappoints you with poor customer service..... just remember that around th O.k. ... so for every time that there is a person or place/company that disappoints you with poor customer service..... just remember that around the corner is someone who will more than surprise you with wonderful customer service. I had my car towed to Chrysler Dodge dealership Mall of Georgia. I had no choice as to where my car was to go as it was towed to the nearest dealer. On Sunday evening I, a single mother with a very young child, was stranded. I had four days of being disappointed, getting nowhere with progress, trying to find ways to get my young child to daycare and myself to work as I was not provided a rental from Chrysler Mall of Georgia. Needless to say I was feeling more than frustrated. Today I went to Hayes Chrysler in Lawrenceville where I bought my car (third car purchase there). I thought I would just to see if they could help me in any way. I was immediately greeted with smiles from everyone when I walked in the door. I was beyond stressed by other life circumstances. My car issues were just the icing on the cake that broke me this week. Everyone at Hayes treated me as though I was someone who mattered to them. I was told by Eric Matte that I was part of the "Hayes" family especially since I had purchased my car there. Those are just words. Anyone can say that. BUT..... It was his actions and attitude that made me FEEL like family and that someone out there cares about a single hard working mom who needs someone to care and be taken care of on occasion. I cannot say enough about the small gestures, the calm demeanor, and soothing voice as he not only dealt with me but also the other representatives at the Mall of Georgia Chrysler to try his best to get my issues resolved. THANK YOU Eric Matte for helping to calm my storm! More
by Stephanie
Employees Worked With
Eric Matte
February 04, 2016
Avoids calls and delays in refunds I have been trying for 2 months to get a refund due me from Hayes Service Department. I keep getting the run around. I continue to email Mark Chitwo I have been trying for 2 months to get a refund due me from Hayes Service Department. I keep getting the run around. I continue to email Mark Chitwood and get lame excuses, he doesn't follow through or check details. I will NEVER use Hayes Jeep in Lawrenceville again for any reason. More
by vhbyrd
January 21, 2016
Oil change in my 2015 Dodge Ram 2500 pickup My service advisor Adrian White has been my advisor for at least 11 years. He has advised me on my 2003 Dodge Diesel 2500 and now my new 2015 Dodge Ra My service advisor Adrian White has been my advisor for at least 11 years. He has advised me on my 2003 Dodge Diesel 2500 and now my new 2015 Dodge Ram 2500 6.4 Hemi. My 2nd oil change on this truck was not the best oil change. After I left the dealership my check tire pressure warning light came on my dash. I checked the display panel and the rear tires had 65 psi and the front tires had 55 psi. I had no warning light when it went to the dealer. I calld back to the dealership and left a message on Adrian's telephone. After arriving home several hours later Adrian called me and after discussing the low tire pressure light we determined maybe the technician adjusted it for a 1500 pickup and not for a 2500. All he had to do was look on the door to check the correct pressure. After that phone call I went down and checked under the hood as I do after every service on my vehicle. The oil was the correct reading on the dip stick. After I shut the hood I looked under the truck as I do after service and I discovered that when the technician took the old oil filter off there was a lot of oil all over the bottom of the motor,steering arms,frame and dripping on my garage floor. I called back to the dealership and by this time it was around 5:20 pm and I left a message on Adrian's telephone about what I found. I thought the new filter was bad or spewing oil out the side of the filter. Waiting for Adrian to call me back I went upstairs and got my key and flashlight and came back down and started the truck up and crawled under the truck and could not see where the filter was leaking. This was a relief for me. A little later Mark Chitwood service manager called and asked me if he needed to send out a tow truck to bring my Dodge back to the dealer to check out what happened. I told him I thought it was o.k. to drive back the next morning. He even stated he would send somebody out to clean up the oil that was dropped on my garage floor. I told him I would clean it up when I came back home after they had looked at the truck. The next morning I drove back to the dealership and on the way back I check the oil pressure gage as I was driving. I then check the life of the oil before next change and found that the technician forgot to set this back to zero. I met with Adrian White and Mark Chitwood after the technicians cleaned up the oil that came out from the oil change.They reset the oil to life gage back to zero and filled my tire pressure to 70psi. That's what I like while driving around town. We met the technicians who worked on my truck and found out the authorized technician was training a new employee but my problem is that the authorized technician was not training him correctly or not showing him to clean up oil spilled when changing oil and resetting the oil to life gage and tire pressure correctly. After I got back home I wonder how many other oil changes they have not cleaned up oil spilled after you take the old filter off. I will continue to go back to this dealership because I trust Adrian White and Mark Chitwood advice on my service needs. The reason I wrote this is the dealership left a (Please take a moment to rate your experience at DealerRater) The number on this tag is 9672. More
by Tcorl5162
December 17, 2015
Recall notice Handled my recall repair quickly. All of my visits to this dealership have been great. Every person I have dealt with has been a pleasure to deal with Handled my recall repair quickly. All of my visits to this dealership have been great. Every person I have dealt with has been a pleasure to deal with. More
by redram08
