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Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center

Lawrenceville, GA

4.3
155 Reviews

155 Reviews of Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center

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July 03, 2025

I had to quit 3. 5 hours for and oil change. You put the wrong window shield whipps on plus they didnt fit More

by temp3165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Chitwood
2.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian White
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Kelly was able to schedule the work for my quickly and the brake replacement seems to OK. But since it's a recent repair, a few days time is needed to ensure all is correct. More

by GCOX433583
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly - You should have Kelly's name listed since she and the others working the desk are your initial and sometimes only contact.
Jun 27, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for sharing your experience with us! We're glad to hear that Kelly was able to assist you promptly. While it’s still early after the brake replacement, we’re confident everything will perform as expected. If any issues come up, we're here to take care of it right away.

June 21, 2025

My visit had some good and bad. I was there for grinding brake noise. I needed new brakes on all four wheels. The Service rep said it work take "a couple of hours". It actually took More

by jsutton11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jun 24, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, we're glad to hear that you're satisfied with the brake service provided. Regarding the time estimate, we apologize that it took longer than expected. Thank you for the feedback!

June 20, 2025

I’ve taken my vehicle over and over to get the same issue looked at. That’s exactly what seems to be done. ONLY looked at because the issue continues to reoccur. It’s a new vehicle and the check engine light More

by araceligalvan22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jun 20, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, we always do our best to properly diagnose and fix issues that are impacting your vehicle. Please reach out to our service manager at 770-963-5251 so we can work with you on figuring out this issue.

June 20, 2025

I had to call for information on the status of my vehicle. Service advisor only called me when it was completed More

by tjohns57
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Jun 20, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for the feedback! We'll continue to improve our communication so you can feel informed at all steps of the process. Have a great week and we look forward to seeing you again!

June 13, 2025

My experience with Hayes Dodge Chrysler has been wonderful! I only take my car to this dealership for all my automotive needs. Juan has always been polite, answers all my questions, and takes the ti More

by mills1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Davila
Jun 13, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We're so honored to be your go-to service shop! Thank you for all the kind words about our service and Juan, it was our pleasure to serve you! We look forward to seeing you again!

June 11, 2025

Good service, quick service. Always there when I need help. Prices high - like every other dealership.. More

by shughey
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Chitwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We want to provide the most efficient and effective service possible for our customers, so we are glad we were able to broadcast those characteristics. Thank you for choosing Hayes!

June 04, 2025

Another great experience! The staff is great and concerned about what concerns you. That is why I keep returning. My car is 10 years old, and I tried going elsewhere once -n More

by LPJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Spears - Service Dept. - 5+ stars!!!!
Jun 10, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

At Hayes, we want our customers to feel like they too are apart of the family. Your loyalty to our dealership is much appreciated and we are grateful to have earned your business!

June 03, 2025

From the beginning of my visit, there were so many issues, after the 3rd one, I was over it. The way I was handled was such terrible customer service. I appreciated that at least Dusty Hayes refunded More

by CHEPONISD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dusty Hayes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelley Service Dept and Service dept manager
Jun 03, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We’re truly sorry to hear about the repeated frustrations you encountered and how the situation was handled. This is not the level of service we aim to provide, and we understand how disappointing and inconvenient this must have been—especially with the time and effort you invested. We appreciate your feedback and we will definitely be reviewing this internally to make sure our team is held to the right standard of professionalism and accountability.

June 01, 2025

Always a great experience. I pressure to purchasing. Works every angle to get the deal you are looking for. More

by BRADP1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ted Hayes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Griffin Huntsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We are so glad we were able to help you find exactly what you needed! We are always here if you need anything else down the road. Happy driving!!

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