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Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center

Lawrenceville, GA

4.3
159 Reviews

159 Reviews of Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center

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July 20, 2025

The rep Juan and staff are all professional, courteous and respectful. I’ve been going to this dealer for the past 15 years and all the experience from the service department to the body shop has been gre More

by baliajro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Jul 24, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We're incredibly grateful for your continued support over the past decade. The Hayes family wouldn't be the same without you!

July 16, 2025

Great service, I had 3 separate service requests and they were all completed during my visit. More

by rg9901
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Spears from Service Dept
Jul 17, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

You can count on us to take care of you and your vehicle! Thank you for choosing Hayes!

July 15, 2025

Fast walk-in oil change service with tire rotation. A Hayes friendly service specialist helped me get my service started and then wrapped at completion. Thank you! More

by jskane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elena Chambers
Jul 17, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We're thrilled to hear that from start to finish your visit was amazing! Thank you for choosing to service your vehicle with us!

July 14, 2025

Been coming to this dealership for decades. Always can rely on the People here Adrian has always taken care of me.Even though he's been promoted several times through the years he still ta More

by sensat1
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Adrian White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly
Jul 17, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We just want to say that we are so thankful for your continued business all these years. We've remained dedicated to providing excellent customer service since the day our doors first opened. Here's to many more years!

July 03, 2025

I had to quit 3. 5 hours for and oil change. You put the wrong window shield whipps on plus they didnt fit More

by temp3165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Chitwood
2.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 09, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, we're incredibly sorry that you experienced a long wait time for an oil change. You're 100% right, it shouldn't have taken this long. This is not typical of our service so we apologize for the inconvenience we caused. We also apologize for giving you the wrong windshield wipers. Please reach out to our service manager, Nathaniel Oakes, for the correct size. Thank you and we hope your next visit is even better.

June 26, 2025

Kelly was able to schedule the work for my quickly and the brake replacement seems to OK. But since it's a recent repair, a few days time is needed to ensure all is correct. More

by GCOX433583
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly - You should have Kelly's name listed since she and the others working the desk are your initial and sometimes only contact.
Jun 27, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for sharing your experience with us! We're glad to hear that Kelly was able to assist you promptly. While it’s still early after the brake replacement, we’re confident everything will perform as expected. If any issues come up, we're here to take care of it right away.

June 21, 2025

My visit had some good and bad. I was there for grinding brake noise. I needed new brakes on all four wheels. The Service rep said it work take "a couple of hours". It actually took More

by jsutton11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jun 24, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, we're glad to hear that you're satisfied with the brake service provided. Regarding the time estimate, we apologize that it took longer than expected. Thank you for the feedback!

June 20, 2025

I’ve taken my vehicle over and over to get the same issue looked at. That’s exactly what seems to be done. ONLY looked at because the issue continues to reoccur. It’s a new vehicle and the check engine light More

by araceligalvan22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jun 20, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Hi there, we always do our best to properly diagnose and fix issues that are impacting your vehicle. Please reach out to our service manager at 770-963-5251 so we can work with you on figuring out this issue.

June 20, 2025

I had to call for information on the status of my vehicle. Service advisor only called me when it was completed More

by tjohns57
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
Jun 20, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

Thank you for the feedback! We'll continue to improve our communication so you can feel informed at all steps of the process. Have a great week and we look forward to seeing you again!

June 13, 2025

My experience with Hayes Dodge Chrysler has been wonderful! I only take my car to this dealership for all my automotive needs. Juan has always been polite, answers all my questions, and takes the ti More

by mills1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Davila
Jun 13, 2025 -

Hayes Dodge Chrysler Jeep Ram Lawrenceville responded

We're so honored to be your go-to service shop! Thank you for all the kind words about our service and Juan, it was our pleasure to serve you! We look forward to seeing you again!

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