Hayes Dodge Chrysler Jeep Ram Lawrenceville - Service Center

I was not kept informed on the progress of my vehicle. When I did receive information, it was by electronic media. I then received a text that work had begun after 7 days and just before I picked it up. When I did receive information, it was by electronic media. I then received a text that work had begun after 7 days and just before I picked it up. After $2,200 of work, when I picked it up it still had one of the major problems, I brought it in to address. Just before I was to pick it up, I was called and told that they thought it could use new tires. I asked if the current ones would last a bit until I recovered from the cost of this service and was told yes. The problem was so bad on the drive home I went straight to a tire store. When their service person went out to my vehicle, he looked at one tire and said, "this is your problem, on this tire the belt is separating". When the tire was removed in addition to warping due to separation, you could see the steel belt in the grooves. This dealership even charged me for an alignment! More

It's taking longer & longer get oil change 1 1/2+ hours . Plus now charging extra if you use card. Just happen notice my truck was ready. They placed my keys & paper work on service reps desk with a large si Plus now charging extra if you use card. Just happen notice my truck was ready. They placed my keys & paper work on service reps desk with a large sign that said out to lunch. I had to ask another Rep so I could check out More

Service department took great care of me. Been a customer for 40 years. Good people. Been a customer for 40 years. Good people. More

Nice and very warm atmosphere. Would definitely recommend this place to others. Quality of work is in matched. Would definitely recommend this place to others. Quality of work is in matched. More

Always makes me feel welcome. They always get to the bottom of the problem and get me back on the road in a timely manner. They always get to the bottom of the problem and get me back on the road in a timely manner. More

Service department is a joke. Wanted to keep vehicle for warranty repairs but they don't do loaners. So I'm supposed to get home 3.5 hours away how? Take a bus? Wanted to keep vehicle for warranty repairs but they don't do loaners. So I'm supposed to get home 3.5 hours away how? Take a bus? More

This dealership is the definition of customer service. They are very professional, friendly and you know your vehicle is in good care. They are very professional, friendly and you know your vehicle is in good care. More

During the month my jeep was at Hayes I received two calls, one from my service adviser on the day I dropped it off because she had a question and one weeks later from the service manager. The lack of c calls, one from my service adviser on the day I dropped it off because she had a question and one weeks later from the service manager. The lack of communication is absolutely unacceptable. The fact that I did not have my vehicle for a month and still no update on a part that was to arrive on 6/25 I finally had to just pick it up and was told it may not be safe to drive. They did some unrelated work to my vehicle which I went and paid for and ended up paying a $46 credit card fee…..of course that was not mentioned, I would have paid cash had I known. Hayes used to be the only place I took my vehicles and always spoke highly of them, due to the lack of communication the odds of me returning are extremely low. More