Hayes Chrysler Dodge Jeep of Gainesville - Service Center

Initially, when calling to schedule the drop off, the call was not pleasant. The gentleman I spoke with was very short and made a lot assumptions the entire call when I was explaining the reason for brin call was not pleasant. The gentleman I spoke with was very short and made a lot assumptions the entire call when I was explaining the reason for bringing my vehicle in vs asking questions. After getting the diagnosis, the gentleman and whom I believe is one of the mechanics, attempted to convince me to get a non OEM parts to address my issues claiming it would save me money yet it would decrease the functionality of my truck. I thought going to a Jeep dealership for my Jeep It would be a no brainer to get OEM parts but the suggestion of non OEM parts was off-putting in addition to the unpleasant telephone interactions. I called on a Thursday to schedule a drop off for that coming Sunday, I was told it would only take two days for diagnostic. I called to check in Wednesday didnt hear back until Thursday when I drove up to the dealership. It’s unnecessary to ask what day you expect to have your vehicle back or be called about your vehicle if you’re going to do what you want anyway with zero communication. Letting me know my vehicle is in queue doesn’t help when you don’t hear from the shop for 2+ days. To deal with all that and get an inflated quote of about 10k. I can understand the labor costs partially because you have to pay your employees. However, a quick google search and a old mechanic friend can easily tell me how inflated the part costs are. Then to ask me to sell you my vehicle is audacious and quite honestly suspicious. All that to say, I hope that customer care and price gauging is something management will take a better look at. More

Here we go. Some of you might read this and laugh, but maybe others—especially the Service Manager who won't return my calls—will take note. Let me start by s Some of you might read this and laugh, but maybe others—especially the Service Manager who won't return my calls—will take note. Let me start by saying this isn’t about Ritch, my sales guy. He was great throughout the sales process and seemed genuinely surprised when I told him what happened. This review is about what happened after the sale. I bought a NEW Wagoneer from Hayes CDJR of Gainesville. I know, I know—I was coming from a Lexus—but I needed more space for my family. Not long after the purchase, the check engine light came on, and I started getting messages telling me to bring my new vehicle in for service. So, I took it to a Jeep dealer closer to my home. That’s when I found out something that made my jaw drop: Hayes CDJR swapped the factory Mopar battery for an aftermarket one. Here’s why that matters: The aftermarket battery doesn’t fit correctly under the hood. The auxiliary battery cannot be strapped down because there’s no room. The check engine light came on because of this. And here’s the kicker: The battery has no warranty coverage because it’s not the OEM part the vehicle is supposed to come with. Since discovering this, I’ve called Hayes CDJR multiple times asking for the correct Mopar battery to be installed. I’ve been met with radio silence. The service manager won’t return my calls, and the person answering the phone seems more like a gatekeeper than someone actually trying to help. So I’m left wondering—was the original battery dead when I bought the car? And if so, did they just pull a battery from an old vehicle and toss it into my brand new Wagoneer? That’s sure what it feels like. This should have been a simple fix. Instead, I’m being ignored. And if Hayes CDJR thinks I’ll go away quietly, think again. If they won’t respond to my messages, maybe a few honest reviews will get their attention. More