Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Hayes Chrysler Dodge Jeep of Gainesville - Service Center
Gainesville, GA
189 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
189 Reviews of Hayes Chrysler Dodge Jeep of Gainesville - Service Center
Sort by
Verified Customer
June 21, 2025
Here we go. Some of you might read this and laugh, but maybe others—especially the Service Manager who won't return my calls—will take note. Let me start by s Some of you might read this and laugh, but maybe others—especially the Service Manager who won't return my calls—will take note. Let me start by saying this isn’t about Ritch, my sales guy. He was great throughout the sales process and seemed genuinely surprised when I told him what happened. This review is about what happened after the sale. I bought a NEW Wagoneer from Hayes CDJR of Gainesville. I know, I know—I was coming from a Lexus—but I needed more space for my family. Not long after the purchase, the check engine light came on, and I started getting messages telling me to bring my new vehicle in for service. So, I took it to a Jeep dealer closer to my home. That’s when I found out something that made my jaw drop: Hayes CDJR swapped the factory Mopar battery for an aftermarket one. Here’s why that matters: The aftermarket battery doesn’t fit correctly under the hood. The auxiliary battery cannot be strapped down because there’s no room. The check engine light came on because of this. And here’s the kicker: The battery has no warranty coverage because it’s not the OEM part the vehicle is supposed to come with. Since discovering this, I’ve called Hayes CDJR multiple times asking for the correct Mopar battery to be installed. I’ve been met with radio silence. The service manager won’t return my calls, and the person answering the phone seems more like a gatekeeper than someone actually trying to help. So I’m left wondering—was the original battery dead when I bought the car? And if so, did they just pull a battery from an old vehicle and toss it into my brand new Wagoneer? That’s sure what it feels like. This should have been a simple fix. Instead, I’m being ignored. And if Hayes CDJR thinks I’ll go away quietly, think again. If they won’t respond to my messages, maybe a few honest reviews will get their attention. More
by christopherberry715
Employees Worked With
May 17, 2025
Good fast service. I think his name was Ryan. Very friendly. Super guy. Very helpful and explained everything. I think his name was Ryan. Very friendly. Super guy. Very helpful and explained everything. More
by thkmann01
Employees Worked With
Other Employees :
Ryan in service. He was a service writer I believe.
May 15, 2025
I took my wifes jeep that had front-end damage into hayes to be fixed. In two weeks we got it back and it looked like it did c9ming off showroom floor. Bravo hayes you do awesome work. to be fixed. In two weeks we got it back and it looked like it did c9ming off showroom floor. Bravo hayes you do awesome work. More
by SAMUELPRINTZ1791
May 14, 2025
They take great care of me and help me stay on top of my maintenance schedule for my cars and are very responsive and helpful maintenance schedule for my cars and are very responsive and helpful More
by mario_bueno
Employees Worked With
May 07, 2025
Great Dealership. All the employees are professional and very friendly. I would highly recommend Hayes Dealership to everyone. All the employees are professional and very friendly. I would highly recommend Hayes Dealership to everyone. More
by sylviaandjohn
