Hawk Volkswagen of Joliet

Oil change and check tires When I checked in I asked rep how long of a wait for an oil change. She said not long. I said ok. I got there about 10:00 am. I left at 11:52. That se When I checked in I asked rep how long of a wait for an oil change. She said not long. I said ok. I got there about 10:00 am. I left at 11:52. That seems like along time to me. I’ve had oil changes at other places. But didn’t have to wait that long. Secondly I asked if they would check my tires since my tire sensor light kept coming on. She said they reset the sensor and put air in all my tires. Today my light came on again. So I went to the tire store that I bought my tires. They are relatively new. The associate at the tire store had to take air out of them. He said each tire had 39 lbs of air. If you work on Volkswagons wouldn’t you know that each tire takes 32 lbs. very disappointed on the lack of knowledge from this dealership. More

Great service! Easy in and out. Nicole was very informative during the process. Vehicle was returned in better condition than how I brought it in. Great job! Easy in and out. Nicole was very informative during the process. Vehicle was returned in better condition than how I brought it in. Great job! More

Recall issue and other minor issues Excellent service. Helped immediately, knew what the recall situations was, and quickly validated that it was not in need of a repair. Also, were qu Excellent service. Helped immediately, knew what the recall situations was, and quickly validated that it was not in need of a repair. Also, were quickly able to answer two vehicle operations questions, and one issue with the key fob.Tremendous knowledge about their products. More

A.C. Repair Air conditioning problem was fixed as promised. The only problem, I was told I would be contacted within a couple of hours but after dropping vehicle Air conditioning problem was fixed as promised. The only problem, I was told I would be contacted within a couple of hours but after dropping vehicle off at 8:30am, I had to contact dealership at 3:00pm to check status. More

Excellent service I came in to simply ask a question about a recall letter I received for my Passat and the gentleman not only answered the question, but also complete I came in to simply ask a question about a recall letter I received for my Passat and the gentleman not only answered the question, but also completed the recall action in less than 10 minutes. I was thoroughly satisfied with the experience. More

Excellent Your customer service rep is a tremendous asset to Hawk. Customer friendly with an awesome personality. Nicole is the Best! Nicole is worth everything Your customer service rep is a tremendous asset to Hawk. Customer friendly with an awesome personality. Nicole is the Best! Nicole is worth everything you pay her and then some More

Great responses to my inquiries. Jose was great. Understood my needs and met them. Have another VW that had a service recall and the service dept got me in first thing and finished Jose was great. Understood my needs and met them. Have another VW that had a service recall and the service dept got me in first thing and finished the job quickly. Overall a fantastic experience at a car dealership. Didn’t know that could happen😀! More

"Awesome Service" Tony took care of me as he usually does. So prompt and courteous he always takes the time to go over everything that was done and any potential proble Tony took care of me as he usually does. So prompt and courteous he always takes the time to go over everything that was done and any potential problems that need to be addressed. I couldn't ask for any better care. More

I'm a believer. I'm a believer that good service at a fair price still exists. Definitely will continue to have our vehicle serviced there in the future. I'm a believer that good service at a fair price still exists. Definitely will continue to have our vehicle serviced there in the future. More

Beetle Bug Fast understanding service, concerned about my service needs, explained the work needed at the time. Gave me list of the work performed,and let me kno Fast understanding service, concerned about my service needs, explained the work needed at the time. Gave me list of the work performed,and let me know when the next service date.. More