Hawk Volkswagen of Joliet

Best Car Buiying Experience! Rashard Grant was fantastic! He was prepared and professional throughout the process and made the experience enjoyable. The car was washed and ready f Rashard Grant was fantastic! He was prepared and professional throughout the process and made the experience enjoyable. The car was washed and ready for the initial road test and he explained the features of the car along the way. I would highly recommend Rashard and Hawk VW if you're in the market for a Volkswagen or one of their other brands! Tim H. More

April made buying a new car a breeze I shopped around quite a bit before buying my new GTI and Hawk was by far the best dealership that I went to. I sent a text message through their webs I shopped around quite a bit before buying my new GTI and Hawk was by far the best dealership that I went to. I sent a text message through their website about test driving two cars. April got back to me quickly and confirmed that she had both of the cars ready to show. She even texted me 30 minutes before my appointment to let me know she was ready and waiting for my arrival. Test driving was a breeze. She showed me every feature on the car and answered all of the questions I had. The credit approval process took about two minutes after the test drive. The next day I texted her an offer on the car and she got back to me within twenty minutes. I paid a very fair price compared to what I found online with minimum haggling. I picked the car up that day with no haggling or hidden fees. Roger was very friendly and made the financing portion of the process enjoyable. After I purchased the car April went over all of the features one more time and connected my phone to The Bluetooth for me. She made sure the car was spotless and introduced me to the service department as well. She goes above and beyond to treat her customers the best a dealership can. That same weekend I had a few questions about the car and got a call from April within 10 minutes answering my question. The next day I received a call from one of the managers as well who was just making sure that I was happy with the car. I highly recommend Hawk VW and April. You won't be disappointed. The next time I buy a car I'll be going back to them. More

Straight Forward Deal Having shopped three other VW Dealers, I was pleasantly surprised by the professional and respectful approach used by this dealership. No going back Having shopped three other VW Dealers, I was pleasantly surprised by the professional and respectful approach used by this dealership. No going back and forth with a manager etc. Personal approach with a genuine interest to satisfy one's needs. Fair trade in price and closed the deal in an hour. More

April and crew changed the way car buying works I can say in all honesty in all my life of buying vehicles, April and the crew at Hawk have changed the way it goes. No pushy salesman/woman, no dread I can say in all honesty in all my life of buying vehicles, April and the crew at Hawk have changed the way it goes. No pushy salesman/woman, no dreaded waiting, no off the wall numbers, etc. Was the most uplifting, friendly, personable, funny crew I've ever seen. If you need a VW or any other used vehicle. Get in touch with April ASAP! More

Incredible Buying Experience I can’t speak highly enough of Hawk VW, and especially April Andresen. When My daughters car got t-boned by some idiot running a red light (thank god I can’t speak highly enough of Hawk VW, and especially April Andresen. When My daughters car got t-boned by some idiot running a red light (thank god she was safe - that car did it’s job), I set out on a journey to find a good low mileage vehicle for her to drive. Hawk has an amazing inventory of only the highest quality, “special - they wholesale the rest” used vehicles. Far and away, Hawk had a car for me that stood well above the herd for overall value (in my case a 2011 Mini Cooper with 25K miles in excellent condition). April made my buying experience spectacular. I am an incredibly particular fellow when it comes to buying a used car (crawl under every nook and cranny with a flashlight, ask a million questions), and April cheerily answered my every question, never for a moment was she that “pushy sales-person”, and she was happy to spend the time I needed. April (and the shop guys) happily put the car on a lift for me when I asked and let me spend all the time I needed so I could go over it with a fine-toothed comb, and she seemed genuinely interested to explore it with me, April is a joy to work with and a complete breath of fresh air in the dealer market. Very knowledgeable about cars too, and you can tell she is a “Car-Gal”. Damian was a pleasure to work with as well, and knows the value of the high quality used cars they keep on the lot. Overall I can not speak highly enough of my time at Hawk. They made me feel like family, and I’m just sorry that it is too far away from me (~ :45 mins) to bring the new (to us) 2011 Mini Cooper in on a regular basis for service as I feel they would be great choice. More

Right Car, Right Price, Right Salesperson, Right Dealer I searched everywhere to find the car I wanted at the right price and the right dealer and salesperson to help me with the deal. From the moment I con I searched everywhere to find the car I wanted at the right price and the right dealer and salesperson to help me with the deal. From the moment I contacted April via email at Hawk VW in Joliet, I knew I had found the right place. So much so that I traveled from Central Arkansas to Chicagoland to finalize the purchase. April answered every question and attended to all of the details prior to my arrival and has since followed-up several times after the sale. A quick look at my new TDI Jetta, a hassle-free 10 minute finance office visit, and I was out the door. I probably sent out 50 inquiries to other VW dealers. April was the only one who responded with the professionalism I expected. I only wish they were closer to my home so I could take advantage of their service department. I highly recommend giving April a call when purchasing your next VW. We couldn't be happier with our purchasing decision or the service we received at Hawk Volkswagen. More

Wonderful Experience, worth the drive! I drove over an hour an a half to go to this dealership because they had the exact color and style of car I wanted. When I originally contacted them I I drove over an hour an a half to go to this dealership because they had the exact color and style of car I wanted. When I originally contacted them I figured they were going to be pushy like all the other dealerships but they really weren't. They were so wonderful to work with. They knew I was driving in, so they called and let me know the night before that my car was still available, and then they set it aside that day. When I got there everyone was so friendly. Not once was I hounded or pressured. I was always treated with respect. April is by far the best sales person I have ever had the opportunity to work with. Oh, and the finance guy, I forget his name, but he's hilarious! John in service is fabulous too. So nice. They made sure I knew how to use every button on my steering wheel and even helped me sync up my bluetooth before I left. There's a VW dealership in the city I live in, but this Dealership was totally worth the drive to get what I wanted, and the service was far above my expectation. More

Unfriendly and seem to not care They told me my oil change would take an hour but it had taken over 2 and a half hours after I was told that it would be finished shortly. I say in th They told me my oil change would take an hour but it had taken over 2 and a half hours after I was told that it would be finished shortly. I say in the waiting room for 2 and a half hours and was not once offered a glass of water or apologized to for my ridiculous wait. There is no coffee in the room either so you couldn't serve yourself if you wanted to. Just a terrible experience. More

They weren't pushy or harrassing. They didn't take my keys and keep me hostage. They were able to get back to me with an offer for my trade quickly....and it was a good offer. keys and keep me hostage. They were able to get back to me with an offer for my trade quickly....and it was a good offer. More

We came in just to look at the Passat and low and behold we bought one, of course that is because my spouse does not shop around like I would have, we didn't even know what the going price was for this vehi we bought one, of course that is because my spouse does not shop around like I would have, we didn't even know what the going price was for this vehicle. Lauren was a great salesperson, she did not push us into buying it, I just wish I would have tried to lower the price down, although she said this was the best price. I would buy another car from Lauren but I would just work on getting the cost down. We are pleased with your dealership, I wish we would have bought the 2013 Passat SEL,but at the time the 0% was not offered. More