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Hawk Mazda - Service Center

Plainfield, IL

4.8
519 Reviews
Call Service Center (779) 260-6502

519 Reviews of Hawk Mazda - Service Center

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August 23, 2023

They were very easy to do business with and treated me like they really wanted my business. I recommend them to anyone who is looking for a new Mazda. More

by MFBAUDINO59
Recommend Dealer
Yes
Employees Worked With
Ernie Principe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2023 -

Hawk Mazda responded

Hi, we appreciate your positive review about your recent experience with us! Thanks again for the recommendation, and have an amazing day!

August 17, 2023

They were able to give me a great price, honored all the pricing was easy and fast to purchase a car the way it should be in and out More

by DCDB47
Recommend Dealer
Yes
Employees Worked With
Daryl Tidaback
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricky Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryl Woltman
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Aug 21, 2023 -

Hawk Mazda responded

Hi, we are very happy we could provide you with a positive experience! We hope to see you soon!

August 17, 2023

Worst customer service, not helpful. Wanted to take advantage of the dilemma. Was not given options. More

by Yessenia_rios
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manny Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 21, 2023 -

Hawk Mazda responded

Hi, we regret to hear that you had this experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (815) 725-7110 at your earliest convenience to discuss how we can turn your experience into a positive one.

August 15, 2023

Nice car purchase experience. Customer friendly environment and cusrteous staff. I would recommend this dealership to every one More

by KALPESH44
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Jordan
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August 15, 2023

Everyone was very nice and honest about what work needed to be done with my car. They were accommodating with a loaner while they worked on my car and also let me know of other issues I was not aware of tha More

by BSUMMERSON87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Jordan
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August 13, 2023

It is a good dealership. It can be hard to get a clear response sometimes. More

by Josh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manny Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 17, 2023 -

Hawk Mazda responded

Hello Josh, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 09, 2023

Especially appreciate the video inspection sent to me by the mechanic who was working on my car! More

by spascente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dale Rowden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Hawk Mazda responded

Hi Spascente, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2023

They’re never pushy or smarmy gross like car dealers can be and genuinely took good care of us More

by EVEIT51
Recommend Dealer
Yes
Employees Worked With
Ernie Principe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Hawk Mazda responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

August 09, 2023

They were courteous and professional . Answered all my questions and concerns.Very happy with my experience More

by SCHAEF208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Hawk Mazda responded

Hi, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 09, 2023

I would highly recommend dealership as a whole but 1. 5 hours to change oil and rotate tires seems too long. More

by MMBK2991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know who was who but everyone I encountered was very nice but I really can’t rate them individually.
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Aug 14, 2023 -

Hawk Mazda responded

Hi, thank you for taking the time to leave us feedback about your experience with us. If you are willing to give us another chance, please reach out to our Service Manager, Justin Wood at 779-260-6852.

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