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Hawk Mazda - Service Center

Plainfield, IL

4.8
519 Reviews

519 Reviews of Hawk Mazda - Service Center

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June 10, 2021

Justin is always fantastic to work with. He takes the time to explain everything that needs to be done and why the car needs it. He is respectful of my time and schedule we trust that he and his team wil More

by DONALD.JORDAN14
Recommend Dealer
Yes
Employees Worked With
Dan McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daryl Woltman, Bryan Lieser
Sep 21, 2021 -

Hawk Mazda responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hawk Auto Mazda. Please don't hesitate to reach out if there's anything additional we can do for you.

June 05, 2021

I have always been treated with the utmost respect, and the service department has gone out of its way to take of my car every time I have brought it in . I have owned many cars Ford , Chevy even Cadillac More

by FRISKIES2C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave
Sep 21, 2021 -

Hawk Mazda responded

Hi, we are so happy to read such a great review about Hawk Auto Mazda! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

June 01, 2021

Great service on oil change, only one problem, they forgot to reset oil change odometer, so it's saying I need service done again. Call to see what to do about it and lady put me on hold then went to a More

by Zachmcallister27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Lieser
Sep 14, 2021 -

Hawk Mazda responded

Hello, we appreciate you taking the time to leave us this feedback. We would like to have a better understanding of your experience. Please reach out to us at Customer Care Manager, Justin Wood at (815) 725-7110 ext. 1223 at your earliest convenience and we will do our best to resolve this with you.

May 31, 2021

Service writer was very pleasant, answered several questions I had about the car.He is a credit to the dealership and it was easy to work with. More

by Kkramen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
May 26, 2021

I appreciate the help I received from the sells person Mindy, she helped me maintain a peace of mind. I also like to thank the Service manager for resolving the Situation without seeking legal counsel. More

by MYSHAR12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kielma
May 21, 2021

Went in for an oil change appointment and revived the complimentary car wash. Was updated the whole time. Staff was very friendly. Waiting area was clean and stocked with refreshments. Pleasant experienc More

by MCOBRIEN23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kielma
May 12, 2021

Quick and easy process to update the software for the recall. Car was done on time. The car wash was nice addition to the service. More

by Lisaotr84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
May 07, 2021

We have received the highest level of service. Our questions were answered promptly and the information we were given was very helpful. Everyone we talked to was polite and knowledgeable. More

by nickkatrivesis
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kielma
May 06, 2021

Good job overall. They explained what type of service my vehicle needed after the multipoint inspection and provided estimates on work needed. Waiting area was very clean. More

by SERGIO_GUERRERO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Weck
May 06, 2021

Very happy with ease of getting appointment and the work was done well and in a timely manner. Service department did a great job. Thanks More

by Powca
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
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