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Hawk Mazda - Service Center

Plainfield, IL

4.8
519 Reviews

519 Reviews of Hawk Mazda - Service Center

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September 15, 2021

I've been in a few times and always come away feeling well taken care of. Great people. Great service. More

by SIMON.LISTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kielma
Sep 16, 2021 -

Hawk Mazda responded

Hi, we are very happy we could provide you with a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

September 03, 2021

Went in for an oil change, due to these crazy times and short staff issues.. they were running behind on their schedule. Kayla and Justin the service manager went WELL above and beyond to accommodate me f More

by jomary1969
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Jones
Sep 09, 2021 -

Hawk Mazda responded

Hi, we're so glad that we were able to go above and beyond your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day.

September 01, 2021

Very positive experience. Service was friendly and efficient. Waiting area was clean, quiet and comfortable. Car was ready quick and clean. I will definitely use them again More

by RSCHOOB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t know
Sep 09, 2021 -

Hawk Mazda responded

Hi, we are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!

September 01, 2021

Charge too much for maintenance services your staff are very professional polite and efficient I do appreciate the complimentary car wash nice showroom nice waiting atea More

by TINAGIERA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daryl Woltman
Sep 09, 2021 -

Hawk Mazda responded

Hello Tinagiera, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

August 28, 2021

Service waiting room was clean and the staff was very courteous. Repairs were done within the timeframe we were told. They had even washed my car when we went to pick it up. More

by JSUORANTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Jones
Sep 09, 2021 -

Hawk Mazda responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 23, 2021

They got the free oil change and inspection done before they said it would be done. They were very friendly. Would go there again. Nice new place. Looks very nice. More

by Tonyandjessie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
3.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Hoffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A guy named Manny is the person we dealt with., Daryl Woltman, Justin Kielma, Bryan Lieser
Aug 26, 2021 -

Hawk Mazda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Auto Mazda! We hope to be of service to you again in the future. Best wishes, Hawk Auto Mazda

August 23, 2021

Had my CX-9 in for a major part replacement. While the time waiting on the part to arrive was ridiculous, the service team did a good job. New loaner, helped out with an emergent moving need, car was rep More

by Jeff
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manny
Aug 26, 2021 -

Hawk Mazda responded

Hi Jeff, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 14, 2021

The service is great with great guys who explain all you need or have have to do on your car. After service, you got your car clean. More

by JOSEPHKOUESSI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kielma
Aug 18, 2021 -

Hawk Mazda responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

August 13, 2021

Always take great care of me here! I am always happy with their service. They always make sure I am always informed with my car, and that my car is always in perfection condition for me. They work hard and I More

by jeesica arnish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dionte Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny
Aug 18, 2021 -

Hawk Mazda responded

Hi Jeesica, we are so happy to read such a great review about Hawk Auto Mazda! If you have any further questions, please give us a call. We're always happy to help!

August 11, 2021

Everything went well, it's just disappointing that this is taken this long. Had a short notice when the adjustor came and can't even get a rental to fit my family in the car for when services will be compl More

by Okorbonskaolga
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny, Justin Kielma
Sep 14, 2021 -

Hawk Mazda responded

Hello, we appreciate you taking the time to leave us this feedback. Thanks for taking the time to leave us this information about your recent visit. Take care!

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