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Hawk Mazda - Service Center

Plainfield, IL

4.8
519 Reviews

519 Reviews of Hawk Mazda - Service Center

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December 05, 2021

They were super accommodating with drop off and pick up and communicative with updating me on the status of my mazda More

by eaglatt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Castillo
Dec 07, 2021 -

Hawk Mazda responded

Hi, thank you for sharing your positive experience! We hope you have a great day!

November 30, 2021

Took my car there for service. I was very pleased. Very clean place and everyone is very friendly!! More

by chrisfrosty03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kielma
Dec 05, 2021 -

Hawk Mazda responded

Hi, thank you for sharing your positive experience! We look forward to your next visit! Take care!

November 18, 2021

I bought a car from this dealership a year ago and it’s been in and out of service countless times and they have lied about several services that were done prior to purchasing. Overall a very bad experienc More

by MORGANMICHAEL704
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bryan Lieser
Dec 29, 2021 -

Hawk Mazda responded

Morganmichael704, we truly appreciate your honest feedback. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (815) 741-6993.

November 14, 2021

My daughter and I came in for the complimentary inspection event they were running. I had been there once before for a replacement key made. They haven’t gotten too deep in working on our vehicle More

by gasteffens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daryl Tidaback
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Rowden
Nov 16, 2021 -

Hawk Mazda responded

Hi, we appreciate your positive review about your recent experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon!

November 12, 2021

I came for an oil change and a recall on my car they were quick, efficient and nice. More

by LESNIAKLISA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kielma
Nov 14, 2021 -

Hawk Mazda responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 02, 2021

Great communication and provided a loaner. I would recommend Hawk Mazda for any service. I appreciated the video message from the technician that worked on my car. It really goes a long way to explain More

by HawkMazdaServiceReview
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manuel Castillo
Nov 04, 2021 -

Hawk Mazda responded

Hi, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

November 02, 2021

Always a good experience. Friendly, knowledgeable people, same day appointment availability. Nice waiting room. Car wash. More

by Sue
Recommend Dealer
Yes
Employees Worked With
Amy was really good
Nov 04, 2021 -

Hawk Mazda responded

Hi Sue, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Auto Mazda! Thank you so much again for your feedback! We hope you have a great day!

November 02, 2021

Hawk Mazda will make sure that you have happy feet, customer service at you request. More

by Flyguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dionte Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Hawk Mazda responded

Hi, thank you for sharing your positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 02, 2021

Always friendly and professional. Are able to adjust to your needs and work to accommodate the customer. More

by Zoom3
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
Nov 04, 2021 -

Hawk Mazda responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day! We hope to be of service to you again in the future. Best wishes, Hawk Auto Mazda

November 02, 2021

This is something new when I took my vehicle in for service.. really like the video diagnostic text message. The technician sends you a video recording of everything he finds or recommend that you nee More

by VXNIGEL
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny Castillo Service Advisor 5 star and Joe(Mechanic technician) 5 star
Nov 04, 2021 -

Hawk Mazda responded

Hi, thank you so much for your positive comments about Hawk Auto Mazda! We hope to be of service to you again in the future. Best wishes, Hawk Auto Mazda

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