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Hawk Mazda - Service Center

Plainfield, IL

4.8
519 Reviews

519 Reviews of Hawk Mazda - Service Center

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January 06, 2022

They were efficient, quick, got the job done and on my way. I’d go there again More

by terdic25558
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure, a very nice young lady
Jan 16, 2022 -

Hawk Mazda responded

Hi Terdic25558, thank you for taking the time to leave a review for us at HAWK MAZDA. We're happy we could meet your expectations!

January 02, 2022

Very good. Got driven home while my car was being worked on. No complaints. Great job. More

by aa9cx
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kielma
Jan 16, 2022 -

Hawk Mazda responded

Aa9cx, we strive for 100% satisfaction, and it is great to see you had such a positive experience at HAWK MAZDA. If you have any further questions, please don't hesitate to reach out!

January 01, 2022

I always receive polite customer service, and good timely service with knowledgeable information about the service being provided. More

by VONNETTEP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I forgot the service persons name, Rate 5 stars
Jan 16, 2022 -

Hawk Mazda responded

Vonnettep, we really appreciate your positive review! We hope to see you soon!

December 23, 2021

I dropped my car off at 9:00AM to have a remote starter installed and was told it would be approximately 4 hours. I asked that the service wrench light be adjusted since I was not due for an oil change ye More

by SJV91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown
Jan 26, 2022 -

Hawk Mazda responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We hope you are willing to give us another chance. Please reach out to us at (815) 725-7110 so we can work towards a resolution.

December 15, 2021

I stopped by without an appointment. The staff at Hawk were willing to accommodate me. I appreciate the support! More

by ZLWATKINS3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kielma
Dec 16, 2021 -

Hawk Mazda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the staff here at Hawk Auto Mazda! Feel free to reach out to us if you need anything. Have a wonderful day.

December 14, 2021

Speedy service on a Saturday! The staff is always professional and courteous and does a great job explaining the recommended services. More

by Anne Wolff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny Castillo
Dec 15, 2021 -

Hawk Mazda responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Auto Mazda! We look forward to your next visit! Take care!

December 13, 2021

Very accommodating when getting my car looked at. Gave me a ride back home so I didn’t have to wait at the dealer. More

by MHERRAD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kielma
Dec 14, 2021 -

Hawk Mazda responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

December 13, 2021

Great service and appreciate the help all the employees gave me. I really do enjoy the 360 inspection with a live feed video. More

by cj.evans87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kielma
Dec 14, 2021 -

Hawk Mazda responded

Hi, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Hawk Auto Mazda

December 09, 2021

I was taken in right away. The lobby was very clean with a handful of refreshments. A very pleasant experience. More

by MONICA.AVILA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Hawk Mazda responded

Hi Monica, thank you for sharing your positive experience! We look forward to your next visit! Take care!

December 08, 2021

As always, amazing service with a smile. I can’t imagine doing business anywhere else. More

by hartwell08
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manny!, Justin Kielma
Dec 10, 2021 -

Hawk Mazda responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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