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Hawk Mazda - Service Center

Plainfield, IL

4.8
519 Reviews

519 Reviews of Hawk Mazda - Service Center

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March 19, 2022

there have been some issues with the last service transactions. the most recent I felt they should have noticed a problem when my car was in for previous service, clutch issue. and on previous servic More

by SANNBUK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Woods
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2022 -

Hawk Mazda responded

Hello, Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Please reach out to our Service Manager Justin Woods at 779-260-6852 so we can work towards a resolution. Thank you for bringing this to our attention. We hope to hear from you soon.

March 12, 2022

Everyone was courteous and the repairs were completed in the time promised. Excellent service. The video buy the technician was a bonus. More

by GRANDMA219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dionte Vargas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2022 -

Hawk Mazda responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Auto Mazda! Please don't hesitate to reach out if there's anything additional we can do for you.

March 09, 2022

Mazda in Plainfield has always been the dealership to go to. When it was Joliet and now Plainfield but with a face lift. They are welcoming and always attentive. More

by MARISCELAJAIMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2022 -

Hawk Mazda responded

Hi, thank you so much for your positive comments about Hawk Auto Mazda! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 07, 2022

They are extremely helpful, honest, efficient and professional. The waiting area is always clean and comfortable. More

by satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Rowden
Mar 10, 2022 -

Hawk Mazda responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

March 04, 2022

It’s a large welcoming dealership. The service people were super helpful and nice. Very professional and efficient. More

by S.baker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Rowden
Mar 07, 2022 -

Hawk Mazda responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Hawk Auto Mazda. Please don't hesitate to reach out if there's anything additional we can do for you.

March 04, 2022

Took my 2022 CX9 for its first oil change and service. Manny C. was very friendly and even took the time to call another place for a quote for something I had inquired! More

by bettycpwu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny C
Mar 07, 2022 -

Hawk Mazda responded

Hi, we really appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

March 01, 2022

Excellent customer service. Hawk Mazda was extremely knowledgeable and helpful. Very satisfied with the service dept. and assistance on our CX5. We highly recommend Hawk Mazda More

by DJEISIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2022 -

Hawk Mazda responded

Hi Djeisin, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

March 01, 2022

2 hour wait time for an oil change & tire rotation . Very very slow service, disappointed More

by SAM_HILL2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Woods
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Kielma
Mar 23, 2022 -

Hawk Mazda responded

We're disappointed to hear of the negative experience you had at our location. Service Manager, Justin Wood at 779-260-6852

February 22, 2022

Service was great each time I have been to this location. Manny is extremely helpful and very kind. I always feel taken care of at Hawk Joliet! More

by CatGonz12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Manny
Feb 24, 2022 -

Hawk Mazda responded

Hi, we're happy you found our staff to be so supportive during your experience here at Hawk Auto Mazda. We look forward to your next visit! Take care!

February 21, 2022

The facility is very modern and clean. Everyone was friendly and service was fast, as well. More

by wioletabors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the guy’s name.
Feb 24, 2022 -

Hawk Mazda responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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