Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hawk Mazda
Plainfield, IL
1,962 Reviews
Our goal is to provide you with the best car buying experience possible. We are here to assist you every step of the way. We know buying a car can be difficult for many people. This is why we strive to create a positive car buying experience to make it easier. We don’t want our customers to leave our lot unsatisfied with their final purchase. This is why our goal is to provide 100 percent customer satisfaction. We have the full line of quality new Mazda vehicles. If you're in the market for a new car, truck or SUV in the Joliet area, make Hawk Mazda your next stop.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,962 reviews
February 16, 2019
Great Service It was a great experience no hassle they laid everything out and no stress. Would recommend everyone to come see Jerry he will take care of you. It was a great experience no hassle they laid everything out and no stress. Would recommend everyone to come see Jerry he will take care of you. More
by LilSammy
Employees Worked With
February 15, 2019
Above and Beyond Expectations This was one of the easiest purchasing experiences I have ever had. Everything was presented to me in a very straightforward way and at no point did I This was one of the easiest purchasing experiences I have ever had. Everything was presented to me in a very straightforward way and at no point did I feel any kind of pressure to make the purchase like I had in the past. Jerry went above and beyond to make sure I got a vehicle I was beyond happy with. I highly recommend this dealership and working with Jerry, as well as any of the other salesman that I came in contact with More
by zoomzoom9
Employees Worked With
February 14, 2019
Great Experience at Hawk Mazda! Dan McCarthy and Troy gave me a great deal, no B.S. The day of the close got me in and out in an hour, total professionals! Love the car to, lots of Dan McCarthy and Troy gave me a great deal, no B.S. The day of the close got me in and out in an hour, total professionals! Love the car to, lots of technology and innovation, first time Mazda owner but will own another in the future! More
by Rob Roy
February 09, 2019
My first Mazda I had a very good experience buying my new Mazda. Jerry was very helpful and took his time explaining everything very clearly. He got me the price I n I had a very good experience buying my new Mazda. Jerry was very helpful and took his time explaining everything very clearly. He got me the price I needed to be at. Very friendly guy! Financing was explained clearly and in detail. The servicing dept. detailed the car beautifully. Everything went very smoothly and I am very happy with my experience with this dealership. I would definitely buy from them again! More
by ltklimek
February 09, 2019
good timing very nice. because they was nice and explained everything good and also explain the features of the car. and the paper work also done in a timely manner. because they was nice and explained everything good and also explain the features of the car. and the paper work also done in a timely manner. More
by LO LO45
December 27, 2018
Bait n Switch Contacted dealership to make sure car was available. Communicated with dealership this morning - before driving 1 hour to their location. Advised th Contacted dealership to make sure car was available. Communicated with dealership this morning - before driving 1 hour to their location. Advised them on more than 1 occasion I was 1 hour away. Got to the dealership, only to be told by sales person the car sold last night! Asked if I'd like to look at another car. Really? After wasting 2 hours of my day (1 hour drive each direction) - I don't think so. I'll give my business to another dealer. More
by LG123
Employees Worked With
Danny Burica
May 14, 2018
Service Dept.--No Follow Through I scheduled an appointment. At the time I scheduled the appointment with the service advisor Justin K. I mentioned that I would like to have a "Master I scheduled an appointment. At the time I scheduled the appointment with the service advisor Justin K. I mentioned that I would like to have a "Master" Mazda tech go for a short ride, before leaving the car, to help me understand the issue I was hearing. I called the morning of the appointment, and spoke to Justin W. another service advisor, to conform that the technician would be available. He told me yes. So when I arrived, at 3:00 pm, for my 3:15 pm appointment I was checked in. When ERIC the "Master" technician spoke with me he told me he was not going for a test ride. I asked why and he replied" I have another appointment after you and I am picking up my child at 4". I told him that I scheduled this appointment specifically for a test ride to help me understand what I was hearing. ERIC REFUSED TO FOLLOW THROUGH WITH THE SERVICE APPOINTMENT, AND TOLD ME JUST LEAVE THE CAR. I took my car and left. I will never return. More
by JTB
Employees Worked With
Service names listed in review.
February 20, 2017
Greedy Lowballers I worked with Rick Torres. I can't blame him directly but Hawk Mazda wanted to give me 7k less than other dealerships for my car. Their reasoning was I worked with Rick Torres. I can't blame him directly but Hawk Mazda wanted to give me 7k less than other dealerships for my car. Their reasoning was that they plan to sell my car to auction, as if that has anything to do with me. I ended up going elsewhere and not getting the car for me. I don't know how these guys sleep at night after they tried numerous times to shake hands on deals that were going to trap me in ridiculously high payments and interest. Just say no to Hawk Mazda, scam artists, lowballers, and thieves. More
by DERRICKCMAYES
Employees Worked With
Richard Torres
January 04, 2015
Thank you! Joshua Martinez was an amazing salesperson!! I would definitely recommend him to everyone I know. He is very knowledgable, patient, understanding, a Joshua Martinez was an amazing salesperson!! I would definitely recommend him to everyone I know. He is very knowledgable, patient, understanding, and most of all friendly. I felt as if I was doing business with a really good friend. I went in the dealership with no idea of what car to purchase and he helped me with everything from features to gas mileage to a car that would suit me best. Price is perfect for me. If you want fast and friendly service he is your guy. Thank you so much and I will be returning with someone to purchase a vehicle from you guys soon! I greatly appreciate your help Joshua! God bless!! More
by Nu.amyromero
Employees Worked With
Joshua Martinez
October 18, 2014
Stay away These jerks are just about selling cars. They don't listen or care about your concerns. The saleperson was told I don't want their financing and was a These jerks are just about selling cars. They don't listen or care about your concerns. The saleperson was told I don't want their financing and was adimately instructed not to run my credit because I did not want the inquiry hits against it. I purchased the car and got numerous alerts the next day that my credit has changed. Come to find out they ran 5 hard inquiries against me. When confronted about it they couldn't of cared less. After I bought the car which was a brand new 2015 Mazda, i was literally handed the keys and told to have a nice day. They did NOTHING to get me aquainted with the vehicle. I even had to figure out the nav system and stereo as well as program the bluetooth myself. Do yourself a favor and go somewhere else. - Wayne Forsythe More
by hotrod858
Employees Worked With
Consuela Regal(sales) Jim Gilbert(financing)
