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Hatfield Buick GMC

Redlands, CA

4.7
393 Reviews
Hatfield Buick GMC has been serving the Inland Empire since 1913. We are family owned and operated. We know what our customers want – a no hassle, low pressure buying experience. We offer a complete line of Buicks and GMCs to suit every need from trucks and SUVs to pre-owned vehicles. Our goal is to exceed your expectations from test drive to delivery! Hatfield Buick GMC can also take care of your service and parts needs. From oil changes to major engine repairs, our service department offers the best in automotive service. Our highly skilled, factory trained technicians deliver efficient, quality care for your vehicle.
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301 East Redlands Boulevard

Redlands, CA

92373

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Showing 393 reviews

July 22, 2023

Adrien always does a good job. He is very good at answering customers' questions and providing solutions. More

by JBEAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rod Shelffo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Hatfield Buick GMC responded

We are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

July 20, 2023

Always a great experience at Hatfield. I highly recommend them for any service work that you need. More

by JMEBADILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Hatfield Buick GMC responded

We appreciate your positive review about your recent experience with us! Thanks for the recommendation, and have an amazing day!

July 20, 2023

Always happy with the quality and professionalism of the service department. Adrien goes above and beyond to make sure your car gets done in a timely manner and gets you what you need. Always very polite. W More

by TRAWLS1424
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2023 -

Hatfield Buick GMC responded

We're happy you found our staff to be so supportive during your experience here at Hatfield Buick GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 17, 2023

I would've given 5 stars for this dealership based on service and customer service. If they were open on the weekends, they would earn my 5th star! Thank you Adrian, for all of your help! More

by Gina.Solano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2023 -

Hatfield Buick GMC responded

Hi, Thank you for taking the time to leave us a review. We appreciate your feedback on not being open on the weekend. We will keep that in mind for the future. We hope to see you again soon.

July 17, 2023

Good communication form the team at Hatfield. The drop off was easy and The pick from my house from the shuttle was nice. And thanks for getting me gas. More

by pd3804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Hatfield Buick GMC responded

We are very happy to have provided you with such a positive experience! We hope to see you soon!

July 17, 2023

Customer service was excellent. I was immediately greeted, I was given detailed information pertaining to my reason for my visit and I was given an estimated time frame of the serv More

by TOPMOON@roadrunner.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Hatfield Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to see you soon!

July 14, 2023

I went for oil change and had to ask if there was any concerns they said no. and the next day my car had a flat tire. The tire was leaking air do to wear and tear and they didnt say anything about it. More

by develica13
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Alex Terriquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Hatfield Buick GMC responded

Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. I know our Service Manager, Henry Adame already reached out to you. During the inspection of your vehicle, the tread depth was all at acceptable levels. We will use your feedback to improve.

July 14, 2023

You guys are great. Easy in and out service. It is easy to call for service appointments. You get me in very fast as well. I drive from my city to yours for service. My More

by RCMING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2023 -

Hatfield Buick GMC responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 13, 2023

Very timely and efficient. All work was completed in a short time and car was ready to drive. More

by JABURNHAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Hatfield Buick GMC responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 12, 2023

I had good response to appointment request. Quick oil change service to GMC Canyon. Minimum wait time. More

by tuckerlaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry Adame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Terriquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrien Vasquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Hatfield Buick GMC responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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