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Hatfield Buick GMC
Redlands, CA
393 Reviews
Hatfield Buick GMC has been serving the Inland Empire since 1913. We are family owned and operated. We know what our customers want – a no hassle, low pressure buying experience. We offer a complete line of Buicks and GMCs to suit every need from trucks and SUVs to pre-owned vehicles. Our goal is to exceed your expectations from test drive to delivery!
Hatfield Buick GMC can also take care of your service and parts needs. From oil changes to major engine repairs, our service department offers the best in automotive service. Our highly skilled, factory trained technicians deliver efficient, quality care for your vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 393 reviews
July 27, 2023
Excellent service. Everything was done that I asked for. Adrian highly professional as always. Five stars!! Everything was done that I asked for. Adrian highly professional as always. Five stars!! More
by J.busek
Verified CustomerEmployees Worked With
July 27, 2023
I drop off my car to look at a few issues pertaining to AC and Transmission on a scheduled Wednesday Morning at 8AM expecting to hear back by that afternoon. Wednesday passes no word... Im sure I will he AC and Transmission on a scheduled Wednesday Morning at 8AM expecting to hear back by that afternoon. Wednesday passes no word... Im sure I will hear on Thursday. Thursday goes by... Nothing. Friday morning... Sure I will hear something so I wait until after lunch then figure I better call. At 2PM Im told a list of issues. Low Transmission fluid level with no sign of a leak. Service quotes some insane price well into the $400 range to simply put fluid back into my transmission. I need a new battery. $400 for parts and labor. Suspension issues that I didnt even list as a concern but I'm thankful to hear about it other than the $3200+ price tag. I ask why cant I just go to AutoZone and get transmission fluid and fill it myself and get a replacement battery while I'm there? The answer was "Well you could do that". I said well I guess I will. I'll come get it now. I'm told I cant. At 2PM on a Friday, after having my car for 3 days without a call to me, they inform me my car is torn apart and the mechanic went home for the weekend. I wouldn't be able to pick it up until Monday. What a joke. Very unprofessional. So all weekend I have to bum rides around town since I don't have my vehicle. Then I go to get it on Monday and Service has the audacity to charge me $200 for all this. NOTHING was done to the vehicle but I owed $200. While I asked why, the service guy next to him breaks in and tells the guy I'm talking to "No discounts for this one". What the xxxx does that mean? So I paid it and went on my way to AutoZone. Battery is $180 and the Trans fluid is $24 thus saving me nearly $600 avoiding your business. My wife and I have decided to look into replacing this car and wont be shopping at Hatfield Buick for our new one. I will gladly drive to Banning or Moreno Valley if I ever need a GMC or Buick. You have lost a customer and I have no problem telling everyone I know about this bad experience. More
by mnollar
July 27, 2023
Always had a very comfortable feeling when I take my Encore in for service... thanks Encore in for service... thanks More
by Simplysandgirl
Employees Worked With
July 25, 2023
Always a great experience with Hatfield’s service and sales are awesome to deal with. sales are awesome to deal with. More
by MICKEY.HEATON
Employees Worked With
July 25, 2023
Always have great service and feel satisfied when I leave with my car thanks Hatfield's with my car thanks Hatfield's More
by Simplysandgirl
Employees Worked With
July 24, 2023
He greeted me by name when I arrived and has always been extremely polite, communicative and responsive. extremely polite, communicative and responsive. More
by bruceh0
Employees Worked With
July 24, 2023
Always friendly and efficient. Took care of me and my car. keep up the good work! Took care of me and my car. keep up the good work! More
by ESPEEGUY
July 22, 2023
My vehicle is well taken care of, staff is friendly and helpful everytime, thank you . helpful everytime, thank you . More
by roquejam1216
Employees Worked With
July 22, 2023
Great personnel. Comfortable waiting room. Being a senior citizen, I appreciate the length they go to when explaining my vehicles needs. Comfortable waiting room. Being a senior citizen, I appreciate the length they go to when explaining my vehicles needs. More
by ANGELALMEZ
July 22, 2023
Hatfield always has excellent customer service! Adrien and Alex are friendly and take the time to explain things. Thank you Hatfield! Adrien and Alex are friendly and take the time to explain things. Thank you Hatfield! More
by choocheb
