Harvey Cadillac
Grand Rapids, MI
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Scheduled service at the dealership was excellent. They were ready for me at the appointed time, waiting room was clean with snacks, and friendly service. They were ready for me at the appointed time, waiting room was clean with snacks, and friendly service. More
Coreen was most helpful, she was professional, knowledgeable and friendly. Coreen was able to fix one one service issue and combined it with upcoming appointment. ( time saved) It was a pleasure knowledgeable and friendly. Coreen was able to fix one one service issue and combined it with upcoming appointment. ( time saved) It was a pleasure working with her! More
I have had my 2022 GX460 serviced here six times (every 5,000 miles since my first service at 10,000 miles). I just completed my 30,000-mile service, and it was a major one. This dealership and its service 5,000 miles since my first service at 10,000 miles). I just completed my 30,000-mile service, and it was a major one. This dealership and its service advisor, Brian, went above and beyond to ensure I had a great experience. They have a great waiting room area, friendly staff, and very competitive prices for repairs or services. I am seriously considering becoming a loyal customer. More
This has always been a world class experience. They are knowledgeable about all the services you need and don’t add on unnecessary expenses to your service. The staff is courteous and professional They are knowledgeable about all the services you need and don’t add on unnecessary expenses to your service. The staff is courteous and professional. The show room and waiting area is clean and comfortable. Their level of support is for superior to BMW down the street. More
We are looking at buying our 6th consecutive Lexus all due to the excellent quality of their product, maintenance service and friendly and capable staff. I think that says it all. due to the excellent quality of their product, maintenance service and friendly and capable staff. I think that says it all. More
I can’t believe that on a 3 month old RX350 I would have to have a brand new condenser and Freon charge of $1,039.36. Service person says a stone caused the hole and leak. What’s to say another stone in the to have a brand new condenser and Freon charge of $1,039.36. Service person says a stone caused the hole and leak. What’s to say another stone in the future will cause the same problem? Should this be a Lexus recall? This is the last Lexus I will buy. More