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Harper Volkswagen

Knoxville, TN

4.7
943 Reviews

9901 Kingston Pike

Knoxville, TN

37922

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Showing 943 reviews

June 16, 2011

I had not purchased a vehicle in over 10 years and was not looking forward to the car buying experience because it's usually a horrible one. My Toyota 4-Runner is 14 years old and it was time for somethi More

by kwheeler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Blair & Joe in financing, Bill Blair
Jul 18, 2011 -

Harper Volkswagen responded

Our service department is unlike all others. We treat everyone like family because we have a family atmosphere among us. We look forward to taking care of you and your car and we promise the service is just as great as the sale! Thank you so much doing business with us!

June 15, 2011

I love working with Harper Volkswagen! They are always so efficient and so helpful! What I appreciate most is that when I call ahead, they are always able to provide me with a loaner car so that I can ru More

by nelliemae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy, Andy Maxey
June 14, 2011

Every time I have a problem or take my car in, Andy or Jeff always make me feel welcome and there is a personal touch with them. They are a huge reason why I enjoy coming and trust Volkswagon. There More

by rclucy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy & Jeff, Andy Maxey, Jeff Wells
June 08, 2011

I came in looking at a specific model (EOS) and Bill walked me through the 2012 model faetures/benefits and knowing my hesitstion to purchase certified pre-owned vs new, showed me a pre-owned and walked More

by djt1025
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Blair, Bill Blair
June 08, 2011

very freindly and informative with no pressure. dealership was clean and neat. dealer was upfront with all costs. vehicle was at a fair price. fistbtime i left a dealer not feeling like I got ripp More

by mfizzano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
bill russo, Bill Blair
May 24, 2011

After my previous problems with Harper VW,Mr. Shannon Harper called to apologize for the experience that I had. Mr. Harper was a pleasure to talk to, and genuinely concerned about how Harper VW coul More

by LeanneF
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Shannon Harper, Shannon Harper
April 29, 2011

Unfortunately,my car was in the possession of Harper Volkswagon during the most recently hail storm. It was there for a recall repair and oil consumption test. When I went to pick it up, ALL 3 men in More

by lfletcher
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike and Service Department, Shannon Harper
Feb 20, 2012 -

Harper Volkswagen responded

We resolved the issue with the customer. See the above review from LeeAnn. We have built our reputation on honesty and responsibility to the community. We stick to those values every single day. Shannon Harper

February 21, 2011

After dealing with a car accident that left my vehicle totaled, I searched around different places to find a good car for a reasonable price. The people at Harper Volkswagon were able to help me so much. More

by byoung18
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Womac
February 17, 2011

Excellent Service and Super friendly staff. They were Excellent Service and Super friendly staff. They were only going to give me $800 trade for my old vehicle and Bill suggested I sell it on Craigslis More

by mrschaad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Blair and Chris the finance guy, Bill Blair
September 14, 2010

We have taken our cars in for service for years and have never been treated the way the other raters described. We are always treated like family. Nothing has ever been damaged and our problems are taken ca More

by XGC Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
mike clem, Mike Clem
Nov 10, 2010 -

Harper Volkswagen responded

Thank you so much for the review! With VW Carefree maintenance the first 3 services are actually covered by VW at no cost to you. It's a great deal and it is definitely an industry leading program.

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