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Harper Volkswagen
Knoxville, TN
935 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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June 17, 2011
The employees are VERY helpful. They are always there to assist you with your concerns regarding your auto service and/or repairs. Am extremely pleased with the dealership! assist you with your concerns regarding your auto service and/or repairs. Am extremely pleased with the dealership! More
by dkelsch3
Employees Worked With
Andy and Steve in Service Dept are GREAT, Steve Nicole, Andy Maxey
June 16, 2011
Steve has been helping us take care of our Jetta for the past few years and I am very pleased with the level of service he always gives. He is prompt to answer our questions and goes out of his way when he past few years and I am very pleased with the level of service he always gives. He is prompt to answer our questions and goes out of his way when he can to keep us satisfied. I have recommended and will continue to recommend Steve to all of my friends with VW's! More
by rosebug1979
Employees Worked With
Steve Nicole, Steve Nicole
June 16, 2011
I had not purchased a vehicle in over 10 years and was not looking forward to the car buying experience because it's usually a horrible one. My Toyota 4-Runner is 14 years old and it was time for somethi not looking forward to the car buying experience because it's usually a horrible one. My Toyota 4-Runner is 14 years old and it was time for something newer with less miles. I have owned Toyota products for the past 15 years and have been very pleased, but wanted to give the Volkswagen brand a try. Bill Blair was my sales person and he greeted me in the dealer lot with a smile and was very helpful. I felt no sales pressure whatsoever but at the same time time I felt like he listened to what my needs were and answered all my questions. I drove a Passatt Wagen and several Jetta Sedans. I ended up purchasing a 2008 Jetta 2.5 and I love it so far (I've only had it for 72 hours). It's such a fun car to drive and I love the interior lights (red & purple). Bill was right there with me through the whole process, was patient while I asked questions and even set up my satellite radio for me! When it came time to purchase, Joe in financing handled all the paperwork. He gave his full attention to me and explained everything very clearly. Again, I felt no pressure from Joe to purchase un-necessary service plans or "extras" that I felt like I did not need. He explained what each document was before I signed it and gave me time to look over everything carefully. I did purchase the platinum extended service plan because if fit my needs and I like having the extra peace of mind that it gives. Joe was polite & the financing was done in a professional and quick manner. Bill & Joe were both great! I hope the service after the sale is just as good. More
by kwheeler
Employees Worked With
Bill Blair & Joe in financing, Bill Blair
June 15, 2011
I love working with Harper Volkswagen! They are always so efficient and so helpful! What I appreciate most is that when I call ahead, they are always able to provide me with a loaner car so that I can ru so efficient and so helpful! What I appreciate most is that when I call ahead, they are always able to provide me with a loaner car so that I can run errands while they are servicing my vehicle. More
by nelliemae
Employees Worked With
Andy, Andy Maxey
June 14, 2011
Every time I have a problem or take my car in, Andy or Jeff always make me feel welcome and there is a personal touch with them. They are a huge reason why I enjoy coming and trust Volkswagon. There Jeff always make me feel welcome and there is a personal touch with them. They are a huge reason why I enjoy coming and trust Volkswagon. There is just one complaint, the other Service Tech, Steve, has no where near the Customer Service as Andy & Jeff. He has called my two young boys out infront of me. You just do not do that! No personal touch or near the personality as Andy & Jeff. They truly seem to care. More
by rclucy
Employees Worked With
Andy & Jeff, Andy Maxey, Jeff Wells
June 08, 2011
I came in looking at a specific model (EOS) and Bill walked me through the 2012 model faetures/benefits and knowing my hesitstion to purchase certified pre-owned vs new, showed me a pre-owned and walked walked me through the 2012 model faetures/benefits and knowing my hesitstion to purchase certified pre-owned vs new, showed me a pre-owned and walked me through the features/benefits and really explained the difference in warranty information, etc. He also offered a fair price either way I went. I would up purchasing a low mieage pre-owned and couldn't be happier. Thanks Bill! More
by djt1025
Employees Worked With
Bill Blair, Bill Blair
June 08, 2011
very freindly and informative with no pressure. dealership was clean and neat. dealer was upfront with all costs. vehicle was at a fair price. fistbtime i left a dealer not feeling like I got ripp dealership was clean and neat. dealer was upfront with all costs. vehicle was at a fair price. fistbtime i left a dealer not feeling like I got ripped off. More
by mfizzano
Employees Worked With
bill russo, Bill Blair
May 24, 2011
After my previous problems with Harper VW,Mr. Shannon Harper called to apologize for the experience that I had. Mr. Harper was a pleasure to talk to, and genuinely concerned about how Harper VW coul Harper called to apologize for the experience that I had. Mr. Harper was a pleasure to talk to, and genuinely concerned about how Harper VW could regain their reputation with our family. He suggested solutions to the problems, which my husband and I thought were excellent. We are happy with the outcome and look forward to doing business in future with Harper VW. Thanks again to Shannon Harper! More
by LeanneF
Employees Worked With
Shannon Harper, Shannon Harper
April 29, 2011
Unfortunately,my car was in the possession of Harper Volkswagon during the most recently hail storm. It was there for a recall repair and oil consumption test. When I went to pick it up, ALL 3 men in Volkswagon during the most recently hail storm. It was there for a recall repair and oil consumption test. When I went to pick it up, ALL 3 men in the Service Department assured me that my car had been kepted inside and had not received any damage from the storm. Because I had an appointment, I did not take the time to inspect my car. When I arrived at my appointment and exited my car -- I could not believe what I saw. Hail damage!!!! All over my car. I immediately called back to the dealership. I know that their receptionist received the brunt of the complaints yesterday, but she was rude. When I explained that I did not want to leave a message, that I wanted to speak to a Manager, her response was a basic, "this is not my fault or problem." Then to make matters worst, the person that I spoke to -- Mike -- was the most insulting, rude person that I have had the unfortunate opportunity to speak with. In a nut shell, Mike was very clear that Harper VW was not responsible for my vehicle, even though they had possession of my car. He told me that I couldn't hold them responsible anymore than I could hold a movie theater responsible if I went in to watch a move and my car received damage from hail. I have NO idea what he was talking about. Mike explained that the damage was an "act of God" and Harper's wouldn't take care of the damage. There is something quite ironic with this -- when I dropped my car off for the repair, I was required to sign a document stating that if the loaner car that I received came back with any damage, MY INSURANCE would be responsible for the repairs. Fortunately, the loaner car was returned WITHOUT any type of damage (the loaner received better care by me, than my own car received by Harper's). I will NEVER buy another car from Harper's, nor will I ever return my car there for service -- these people can't be trusted -- they are dishonest, dishonest and dishonest -- nor are they responsible business people. I wonder how they would have felt if this had happened to their car. More
by lfletcher
Employees Worked With
Mike and Service Department, Shannon Harper
February 21, 2011
After dealing with a car accident that left my vehicle totaled, I searched around different places to find a good car for a reasonable price. The people at Harper Volkswagon were able to help me so much. totaled, I searched around different places to find a good car for a reasonable price. The people at Harper Volkswagon were able to help me so much. After I gave them my price range, they had the perfect car for me, a 2003 Nissan Altima. I love the car! The customer service was amazing! I would highly recommend this dealership to my friends and family, wether it is for a new car or a used one. More
by byoung18
Employees Worked With
Chris Womac
