
Harper Volkswagen
Knoxville, TN
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The folks at Harper were great to work with. They made the entire experience very easy and got me in a great new car for a good price. I'd certainly recommend Harper to anyone in the market. the entire experience very easy and got me in a great new car for a good price. I'd certainly recommend Harper to anyone in the market. More
I moved to TN in 1999 and had my 1996 Passat (which I I moved to TN in 1999 and had my 1996 Passat (which I loved) serviced at Harpers ever since. I have always had excellent service there and especiall I moved to TN in 1999 and had my 1996 Passat (which I loved) serviced at Harpers ever since. I have always had excellent service there and especially love the staff who are a pleasure to deal with. In 2010 I purchased a Certified 2008 Jetta from Tom Rannell and passed my Passat,now going on 14 years old and 250,000+ miles on to my daughter. I recently had the Jetta totalled in an accident and was heart broken about it. When I went back to Harpers, Tom helped me find and almost identical low mileage certified Jetta (2010) and got me a very good deal on it. I could not be more pleased. I am now in the process of buying my third Volkswagen from Tom for my other daughter who fell in love with it while driving mine when her vehicle was being serviced (also by Harpers). I plan on being part of the Harpers family for years to come and cannot say enough good things about them. I would recommend Harpers to anyone. More
Andy Maxey in Customer Service should be cloned. I cannot imagine more wonderful service in terms of knowledge, support, honesty, and friendliness. I have nine years of being a satisfied Passat custo cannot imagine more wonderful service in terms of knowledge, support, honesty, and friendliness. I have nine years of being a satisfied Passat customer. More
I bought my VW Eos from a different VW dealership outside the state and have had numerous issues with it. I've taken it to Harper every time there was an issue and they have always been nothing but nice and the state and have had numerous issues with it. I've taken it to Harper every time there was an issue and they have always been nothing but nice and accomadating. They always make me laugh while I'm there and make sure that any concerns I may have are addressed. They've even helped me make sure that the out of state VW dealership pays for the things that they messed up. In my opinion, that's going above and beyond as they don't have to help me there. They could easily say, "Just call Gosset and see what they will do." Jeff in the service department is great. They always make sure I have a loaner and always make sure I know what needs to be fixed. Harper is great! I would recommend to anyone who would ask. More
Steve Nicole is very knowledgeable about Volkswagen service and a first rate professional. He obviously stays up on the latest technical information and looks ahead so you can plan your service appoint service and a first rate professional. He obviously stays up on the latest technical information and looks ahead so you can plan your service appointment accordingly. More
The service at Harper Volkswagen is great! Everything on my car that needed repair was taken care of and done quickly. Andy Maxey helped me get my car back quicker and made sure everything was fixed right! my car that needed repair was taken care of and done quickly. Andy Maxey helped me get my car back quicker and made sure everything was fixed right! He is awesome! More
I've been doing business with Harper Volkswagen for many years now, and have yet to be treated with anything but friendliness and courtesy. Andy Maxey is the best! He makes sure my car is well taken care years now, and have yet to be treated with anything but friendliness and courtesy. Andy Maxey is the best! He makes sure my car is well taken care of and my service issues are resolved to my satisfaction. I've never had a bad experience. Thanks guys!!! More
I have always heard how dealerships can be hard to deal with in how they treat their customers when it comes to cost and service, but my experiences with Harper VW have not proven that to be true. I know t with in how they treat their customers when it comes to cost and service, but my experiences with Harper VW have not proven that to be true. I know that there are other cheaper and perhaps faster options in dealing with service elsewhere, but I feel like the service has been top notch, and they truly have gone the extra mile in keeping this customer satisfied. I can't speak for others, but my experience with Andy and Steve at Harper have been friendly and professional; they have both been willing to take the time to answer any questions I have had concerning my car and/or service, and both have been willing to offer reasonablesuggestions that will make my car run smoother and drive a lot longer. I am grateful for the care my car has been given overall and I hope to stay with Harper for as long as I own my car. More
The employees are VERY helpful. They are always there to assist you with your concerns regarding your auto service and/or repairs. Am extremely pleased with the dealership! assist you with your concerns regarding your auto service and/or repairs. Am extremely pleased with the dealership! More
Steve has been helping us take care of our Jetta for the past few years and I am very pleased with the level of service he always gives. He is prompt to answer our questions and goes out of his way when he past few years and I am very pleased with the level of service he always gives. He is prompt to answer our questions and goes out of his way when he can to keep us satisfied. I have recommended and will continue to recommend Steve to all of my friends with VW's! More