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Harper Volkswagen
Knoxville, TN
935 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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December 01, 2011
I have been a Harper customer for over a decade. I have always felt that I was treated fairly and with respect. Service and Sales reps have always done their jobs in a competent and customer focused way. always felt that I was treated fairly and with respect. Service and Sales reps have always done their jobs in a competent and customer focused way. I pretty much like these people. More
by bmeadows10
Employees Worked With
Steve Holmes, Chris Womack, Steve Holmes
November 15, 2011
Impressed me as someone who genuinely wants to build a relationship of loyalty between the customer and Harper Volkswagen. A good listener, fair-minded and willing to work with the customer whether it is relationship of loyalty between the customer and Harper Volkswagen. A good listener, fair-minded and willing to work with the customer whether it is about the quality of the work or the price for it. His efforts provided a great help to me and my wife. Thank you. William Marshburn. More
by wmarshburn
Employees Worked With
Shannon Harper, Shannon Harper
November 03, 2011
The folks at Harper were great to work with. They made the entire experience very easy and got me in a great new car for a good price. I'd certainly recommend Harper to anyone in the market. the entire experience very easy and got me in a great new car for a good price. I'd certainly recommend Harper to anyone in the market. More
by mreed13
Employees Worked With
Mark Hammock, Mark Hammock
September 06, 2011
I moved to TN in 1999 and had my 1996 Passat (which I I moved to TN in 1999 and had my 1996 Passat (which I loved) serviced at Harpers ever since. I have always had excellent service there and especiall I moved to TN in 1999 and had my 1996 Passat (which I loved) serviced at Harpers ever since. I have always had excellent service there and especially love the staff who are a pleasure to deal with. In 2010 I purchased a Certified 2008 Jetta from Tom Rannell and passed my Passat,now going on 14 years old and 250,000+ miles on to my daughter. I recently had the Jetta totalled in an accident and was heart broken about it. When I went back to Harpers, Tom helped me find and almost identical low mileage certified Jetta (2010) and got me a very good deal on it. I could not be more pleased. I am now in the process of buying my third Volkswagen from Tom for my other daughter who fell in love with it while driving mine when her vehicle was being serviced (also by Harpers). I plan on being part of the Harpers family for years to come and cannot say enough good things about them. I would recommend Harpers to anyone. More
by chan-clar
Employees Worked With
Tom and Chris/sales and Steve and Andy/service, Steve Nicole, Andy Maxey
August 31, 2011
Andy Maxey in Customer Service should be cloned. I cannot imagine more wonderful service in terms of knowledge, support, honesty, and friendliness. I have nine years of being a satisfied Passat custo cannot imagine more wonderful service in terms of knowledge, support, honesty, and friendliness. I have nine years of being a satisfied Passat customer. More
by rhackett
Employees Worked With
Andy Maxey, Andy Maxey
July 18, 2011
I bought my VW Eos from a different VW dealership outside the state and have had numerous issues with it. I've taken it to Harper every time there was an issue and they have always been nothing but nice and the state and have had numerous issues with it. I've taken it to Harper every time there was an issue and they have always been nothing but nice and accomadating. They always make me laugh while I'm there and make sure that any concerns I may have are addressed. They've even helped me make sure that the out of state VW dealership pays for the things that they messed up. In my opinion, that's going above and beyond as they don't have to help me there. They could easily say, "Just call Gosset and see what they will do." Jeff in the service department is great. They always make sure I have a loaner and always make sure I know what needs to be fixed. Harper is great! I would recommend to anyone who would ask. More
by Bray0127
Employees Worked With
Jeff in Service, Jeff Wells
July 02, 2011
Steve Nicole is very knowledgeable about Volkswagen service and a first rate professional. He obviously stays up on the latest technical information and looks ahead so you can plan your service appoint service and a first rate professional. He obviously stays up on the latest technical information and looks ahead so you can plan your service appointment accordingly. More
by julienb
Employees Worked With
Steve Nicole, Steve Nicole
June 29, 2011
The service at Harper Volkswagen is great! Everything on my car that needed repair was taken care of and done quickly. Andy Maxey helped me get my car back quicker and made sure everything was fixed right! my car that needed repair was taken care of and done quickly. Andy Maxey helped me get my car back quicker and made sure everything was fixed right! He is awesome! More
by khenderl
Employees Worked With
Andy Maxey, Andy Maxey
June 22, 2011
I've been doing business with Harper Volkswagen for many years now, and have yet to be treated with anything but friendliness and courtesy. Andy Maxey is the best! He makes sure my car is well taken care years now, and have yet to be treated with anything but friendliness and courtesy. Andy Maxey is the best! He makes sure my car is well taken care of and my service issues are resolved to my satisfaction. I've never had a bad experience. Thanks guys!!! More
by bubbles55
Employees Worked With
Andy Maxey, Andy Maxey
June 20, 2011
I have always heard how dealerships can be hard to deal with in how they treat their customers when it comes to cost and service, but my experiences with Harper VW have not proven that to be true. I know t with in how they treat their customers when it comes to cost and service, but my experiences with Harper VW have not proven that to be true. I know that there are other cheaper and perhaps faster options in dealing with service elsewhere, but I feel like the service has been top notch, and they truly have gone the extra mile in keeping this customer satisfied. I can't speak for others, but my experience with Andy and Steve at Harper have been friendly and professional; they have both been willing to take the time to answer any questions I have had concerning my car and/or service, and both have been willing to offer reasonablesuggestions that will make my car run smoother and drive a lot longer. I am grateful for the care my car has been given overall and I hope to stay with Harper for as long as I own my car. More
by ba.dreamer
Employees Worked With
Andy Maxey , Andy Maxey
