Harper Volkswagen

On a trip from South Carolina to Illinois I experienced car trouble and had to be towed to the nearest VW dealer. I was there less than an hour when I was told it would take a days to repair my car. The car trouble and had to be towed to the nearest VW dealer. I was there less than an hour when I was told it would take a days to repair my car. The dealer put me in a loaner and only asked that I return it with the same amount of gas. The service was wonderful and my service technician, Steve Nicole, was wonderful as well. He treated my with consideration and respect. Since I am a woman and was traveling alone this was important and took a lot of the fear I was feeling away. We have owned a Jetta since 2001 and have been to many dealers. None of them have been as friendly or accommodating as Harper. I would highly recommend Harper and truly wish we lived closer so we could use them for further service. More

It was a real pleasure working with Adam Fletcher. He was very patient and knowledgeable. He helped me make this purchase a surprise for my wife. He facilitated the whole experience in a manner that I was very patient and knowledgeable. He helped me make this purchase a surprise for my wife. He facilitated the whole experience in a manner that I appreciated and I did not have to go through the "hard sell". More

Steve was wonderful to work with. Even when he was very busy, he was very attentive answering all of my questions. I don't know how he kept up, because he had 3 customers at one time, but he did. I felt busy, he was very attentive answering all of my questions. I don't know how he kept up, because he had 3 customers at one time, but he did. I felt like I was given straight, honest answers. It was nice to go into a dealership and not feel like they were trying to talk me into buying a car, but gave me the choices, answered questions, and left it to me; never being pushy. I would highly recommend working with Steve. More

I have been a Harper customer for over a decade. I have always felt that I was treated fairly and with respect. Service and Sales reps have always done their jobs in a competent and customer focused way. always felt that I was treated fairly and with respect. Service and Sales reps have always done their jobs in a competent and customer focused way. I pretty much like these people. More

Excellent service and very friendly staff. Special thanks to dervice staff, Steve Nicole, and Shannon Harper. You are all great! I really appreciate the execptional service. thanks to dervice staff, Steve Nicole, and Shannon Harper. You are all great! I really appreciate the execptional service. More

I drove 200 miles to Harper VW because they had such a phenomenal price. Steve Holmes was very friendly and accommodating both before the sale and after. Joe Russell in the finance department was equally phenomenal price. Steve Holmes was very friendly and accommodating both before the sale and after. Joe Russell in the finance department was equally professional and found a better than average interest rate for my loan This was my first brand new car buying experience and I could not have expected more. More

Impressed me as someone who genuinely wants to build a relationship of loyalty between the customer and Harper Volkswagen. A good listener, fair-minded and willing to work with the customer whether it is relationship of loyalty between the customer and Harper Volkswagen. A good listener, fair-minded and willing to work with the customer whether it is about the quality of the work or the price for it. His efforts provided a great help to me and my wife. Thank you. William Marshburn. More

The folks at Harper were great to work with. They made the entire experience very easy and got me in a great new car for a good price. I'd certainly recommend Harper to anyone in the market. the entire experience very easy and got me in a great new car for a good price. I'd certainly recommend Harper to anyone in the market. More

I moved to TN in 1999 and had my 1996 Passat (which I I moved to TN in 1999 and had my 1996 Passat (which I loved) serviced at Harpers ever since. I have always had excellent service there and especiall I moved to TN in 1999 and had my 1996 Passat (which I loved) serviced at Harpers ever since. I have always had excellent service there and especially love the staff who are a pleasure to deal with. In 2010 I purchased a Certified 2008 Jetta from Tom Rannell and passed my Passat,now going on 14 years old and 250,000+ miles on to my daughter. I recently had the Jetta totalled in an accident and was heart broken about it. When I went back to Harpers, Tom helped me find and almost identical low mileage certified Jetta (2010) and got me a very good deal on it. I could not be more pleased. I am now in the process of buying my third Volkswagen from Tom for my other daughter who fell in love with it while driving mine when her vehicle was being serviced (also by Harpers). I plan on being part of the Harpers family for years to come and cannot say enough good things about them. I would recommend Harpers to anyone. More

Andy Maxey in Customer Service should be cloned. I cannot imagine more wonderful service in terms of knowledge, support, honesty, and friendliness. I have nine years of being a satisfied Passat custo cannot imagine more wonderful service in terms of knowledge, support, honesty, and friendliness. I have nine years of being a satisfied Passat customer. More