Harper Volkswagen

I went into the Harper dealership looking for a new or used Volkswagen Jetta. Mark was extremely helpful from the moment I arrived and all the way through the process of finding a car. He was very informa used Volkswagen Jetta. Mark was extremely helpful from the moment I arrived and all the way through the process of finding a car. He was very informative and personable and made the car buying process as stress free as possible. After I had filled out an application for a loan to purchase my car the process took slightly longer than I had anticipated but the employees did a good job of making the wait seem like a non issue. I did not consider it much of a hassle but for the wait they told me to come back whenever I had low fuel and they would fill up my tank for free. Not a big deal but I considered it a nice gesture. More

From the moment I walked into Harper VW I was treated well. Everyone was really friendly and patient and I in turn was patient when things got a little busy on Saturday. I had a great buying experience a well. Everyone was really friendly and patient and I in turn was patient when things got a little busy on Saturday. I had a great buying experience and highly recommend Harper VW if you're in the market for a car. More

My family currently owns 4 VW's which were all purchased at Harper's. I have always had great treatment by all of the employees. Certain employees stand out in my mind as I have dealt personally with each o at Harper's. I have always had great treatment by all of the employees. Certain employees stand out in my mind as I have dealt personally with each one. Andy Maxey in the service department is wonderful, he always takes the time to explain what repairs/services are needed and more importantly he reassures me when no extensive service is necessary. I feel in this way they help me to contain my cost and certainly encourage my loyalty to their dealership. Another employee who has always been extremely kind and helpful is Mike Clem. He explains things in a way that is easily understood. When I recently bought my 2012 Jetta I dealt with Bill Blair and once again I had a great experience. He was very kind and made certain that I knew the basics of my car when I purchased it. Another kind employee that perhaps not many know is Jerry in the mechanics/service department. His knowledge and easy explanations about my engine have gone a long way to help me fully appreciate Harper's choice of employees. One experience I must share occurred when I purchased my initial car at Harper's many years ago. I had purchased a used Passat (which was an awesome car). The salesman, who I believe is currently a salesman at Harper's Audi, was very polite and helpful in explaining the car to me. I was trading in an Expedition. The other dealerships I visited were very rude about my trade-in (Ford dealerships) to the point I decided I would never buy another Ford, (although I don't dislike Fords). Not too long after the purchase of my Passat my daughter was having trouble with her 10+ year old Jetta which was not purchased at Harper's however did receive service there. I explained to my salesman that I would probably need to find another used car for my daughter. He quickly agreed to assist me in my search. The problem with her car was with the heater core which was going to cost more to have replaced than I had paid for the car. I explained that I wanted to buy a nicer car for her but that finances were a little tight at the time. He later called to tell me that her car had had a recall on the heater core several years before and that it might be covered for a replacement. He let me know when he was certain about the replacement. The car was fixed for free. That salesman did not realize it at the time, but he cultivated a long time customer at that time. I have since purchased 7 VW's from Harper's and will continue to do so in the future. All in all I have had nothing but positive experiences at Harper's thanks to Andy, Mike, Bill, Jerry and many others I hope to have many more VW's down the road. Thanks! More

After making the decision to purchase a new car, we felt very comfortable with Harper Volkwagen. Steve Holmes welcomed us and made us feel like we were valued & important customers. Mr. Holmes allowed us t very comfortable with Harper Volkwagen. Steve Holmes welcomed us and made us feel like we were valued & important customers. Mr. Holmes allowed us to make our decision without the typical sales pressure which was much appreciated. We will be returning to purchase another car next year. More

I tried the True Car website and VW had several dealers it worked with but Harper was not one of them. I had worked with Tom before and called him with the quotes I had received with True Car and he said it worked with but Harper was not one of them. I had worked with Tom before and called him with the quotes I had received with True Car and he said Harper would honor it. With that in place it was a very easy process and it went by quickly. I would highly recommend any VW product and to work with Tom at Harper VW. More

Steve Holmes responded to our telephone contact as we wanted to purchase a diesel car. My wife checked on line and found Harper was our nearest dealer for VW's. When we came in and met Steve he was very wanted to purchase a diesel car. My wife checked on line and found Harper was our nearest dealer for VW's. When we came in and met Steve he was very cordial and showed us various models in which we could choose. When we decided on the 2012 Jetta he gave us all the details and checked on available of various colors. Since we were from out of town we wanted to get a vehicle on our next visit a week later. We had some questions after we returned home and he responded with answers to our phone calls. He arranged the financing and had everything ready when we returned a week later. He did everything we asked for and even to this day has followed up to make sure we were pleased with the car and the service. I can truely say that after two car payments have been made and about 5,000 miles of driving I'm still very happy with our selection. J. Edwin Litman More

Andy is always friendly and responsive. He is very knowledgeable about my vehicle (Passat) and offers recommendations in a way that I know what he says is in my best interest. He also keeps me up on knowledgeable about my vehicle (Passat) and offers recommendations in a way that I know what he says is in my best interest. He also keeps me up on new vehicle information in a way that always makes me want to purchase my next car from Volkswagon. I always refer all my friends and family to this dealership because of the service department and how they have treated me after the sale. I am a widow who depends on honesty and truthfulness in what I am told by Andy. In my opinion the service department, and Andy, are number one in Knoxville, Tennessee. More

I had an excellent experience with Harper Volkswagen. Tom Rannells worked diligently to find the 2012 Beetle I wanted. He called me the day the first batch of Beetles arrived on the truck so I could come see Rannells worked diligently to find the 2012 Beetle I wanted. He called me the day the first batch of Beetles arrived on the truck so I could come see them. I ordered mine that day. Because of length of production time, possible 3+ months, Tom also checked with me often to see if I might be interested in a different color than what I ordered. Harper happened to make a dealer trade for a 2012 Beetle the same color as I ordered, only shy of one of the options I wanted. I fell in love with it when I saw it and went ahead and made my purchase. I worked with Chris Womac during the finance process. Chris was very kind and was very helpful and well informed. He answered all my questions and concerns without delay. I would Highly recommend Harper Volkswagen. More

I bought my mother a car and Steve made her feel like she was very special. This is the third car we bought from Harper's and they have been nothing but the best. Steve is a class act. was very special. This is the third car we bought from Harper's and they have been nothing but the best. Steve is a class act. More

We had a very positive experience with Harper Volkswagen. Adam Fletcher was superb - very courteous and even came in on his day off so that we could test the drive the vehicle we eventually purchased. Ever Adam Fletcher was superb - very courteous and even came in on his day off so that we could test the drive the vehicle we eventually purchased. Every aspect of this transaction was 'no hassle' and 'no gimmicks' like we have experienced at other dealerships in the area. I would highly recommend Harper and Adam to any of my friends. This is the best experience we have had at an auto dealership and others could take lessons in customer service from the folks at Harper! More