
Harper Volkswagen
Knoxville, TN
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I recently brought my car in for 20k service. In conversation it came up that it was my Birthday. Andy brought me a gift when he came to tell me that my car was ready. The following week I recieved conversation it came up that it was my Birthday. Andy brought me a gift when he came to tell me that my car was ready. The following week I recieved a card in the mail telling me "Happy 1st Anniversary" as a VW owner from my Salesman, Steve. My Jetta is the first new car i've ever purchased.. not only do i love my car, the entire staff at Harper VW have made the ownership a pleasure as well! More
I bought my 2011 TDI Jetta last June. There was a no pressure environment and despite my resolve to purchase that VW, Steve recommended that I drive it anyway to make sure it was the car for me. It was pressure environment and despite my resolve to purchase that VW, Steve recommended that I drive it anyway to make sure it was the car for me. It was nice to know that they weren't in it for the quick buck but wanted to provide the right advice and car in order to build a long term relationship. I now have 45k miles on the car (there were 6 miles on the car when I bought it.) Every trip in for service results in the same patient discussions about how the car is driving, discussion of any possible issues and simply a statement: "We'll take care of it." More
Straight shooters, no BS from anyone at any level. Time to get service done was right on, twice. Only problem is that I wanted a Tiguan and the wait was 3 months for the S model. to get service done was right on, twice. Only problem is that I wanted a Tiguan and the wait was 3 months for the S model. More
I have a 2002 EuroVan with 163000 miles on it. I absolutely love my van and want to keep it going as long as possible. The service department staff at Harper's have gone above and beyond the call of absolutely love my van and want to keep it going as long as possible. The service department staff at Harper's have gone above and beyond the call of duty to keep my van in good and save condition. They are very dedicated and do their job with a smile. I have nothing but the best to say about this group of professionals. More
Very friendly and courteous service. I felt that we were given a fair trade in value for our car and a got a good deal on the new car we bought. I would definitely reccomend them to anyone who is looking to given a fair trade in value for our car and a got a good deal on the new car we bought. I would definitely reccomend them to anyone who is looking to buy a car. More
My experience with this dealership was outstanding. Phillip is, by far, the most exceptional car salesman I have ever worked with. Dealing with him was an absolute pleasure. He was unassuming but kno Phillip is, by far, the most exceptional car salesman I have ever worked with. Dealing with him was an absolute pleasure. He was unassuming but knowlegable and not the least bit pushy yet very effective. The guys in financing were also very nice and my new car was here in a very timely manner. I am beyond pleased. More
Polite, organized, knowledgeable, and responsive salesman. No high pressure, inappropriate sales tactics. No improper add-ons. Product was very well-explained and delivered as promised. salesman. No high pressure, inappropriate sales tactics. No improper add-ons. Product was very well-explained and delivered as promised. More
My experience at Harper VW and with Mark Hammock was professional in every sense of the word, from my first visit to the morning a few weeks later when I drove away in my new Jetta Sportswagen. professional in every sense of the word, from my first visit to the morning a few weeks later when I drove away in my new Jetta Sportswagen. More
I went into the Harper dealership looking for a new or used Volkswagen Jetta. Mark was extremely helpful from the moment I arrived and all the way through the process of finding a car. He was very informa used Volkswagen Jetta. Mark was extremely helpful from the moment I arrived and all the way through the process of finding a car. He was very informative and personable and made the car buying process as stress free as possible. After I had filled out an application for a loan to purchase my car the process took slightly longer than I had anticipated but the employees did a good job of making the wait seem like a non issue. I did not consider it much of a hassle but for the wait they told me to come back whenever I had low fuel and they would fill up my tank for free. Not a big deal but I considered it a nice gesture. More
From the moment I walked into Harper VW I was treated well. Everyone was really friendly and patient and I in turn was patient when things got a little busy on Saturday. I had a great buying experience a well. Everyone was really friendly and patient and I in turn was patient when things got a little busy on Saturday. I had a great buying experience and highly recommend Harper VW if you're in the market for a car. More