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Harper Volkswagen

Knoxville, TN

4.7
941 Reviews

9901 Kingston Pike

Knoxville, TN

37922

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Showing 941 reviews

May 01, 2012

I recently brought my car in for 20k service. In conversation it came up that it was my Birthday. Andy brought me a gift when he came to tell me that my car was ready. The following week I recieved More

by Cathy Jo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Maxey, Steve Holmes
May 01, 2012

I bought my 2011 TDI Jetta last June. There was a no pressure environment and despite my resolve to purchase that VW, Steve recommended that I drive it anyway to make sure it was the car for me. It was More

by StephenA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Holmes, Phillip Carr
April 13, 2012

Straight shooters, no BS from anyone at any level. Time to get service done was right on, twice. Only problem is that I wanted a Tiguan and the wait was 3 months for the S model. More

by Joe Gallagher
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Holmes, Jeff Wells
February 28, 2012

I have a 2002 EuroVan with 163000 miles on it. I absolutely love my van and want to keep it going as long as possible. The service department staff at Harper's have gone above and beyond the call of More

by EuroVan2002
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Maxey, Steve Nicole, Jerry (head mechanic), Mike (head of service dept.), Mike Clem, Steve Nicole, Andy Maxey
February 10, 2012

Very friendly and courteous service. I felt that we were given a fair trade in value for our car and a got a good deal on the new car we bought. I would definitely reccomend them to anyone who is looking to More

by Kharris48
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark, Mark Hammock
February 08, 2012

My experience with this dealership was outstanding. Phillip is, by far, the most exceptional car salesman I have ever worked with. Dealing with him was an absolute pleasure. He was unassuming but kno More

by Becca6506
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip Carr, Phillip Carr
January 28, 2012

Polite, organized, knowledgeable, and responsive salesman. No high pressure, inappropriate sales tactics. No improper add-ons. Product was very well-explained and delivered as promised. More

by bbo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hammock, Mark Hammock
January 24, 2012

My experience at Harper VW and with Mark Hammock was professional in every sense of the word, from my first visit to the morning a few weeks later when I drove away in my new Jetta Sportswagen. More

by dhabel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hammock, Mark Hammock
January 17, 2012

I went into the Harper dealership looking for a new or used Volkswagen Jetta. Mark was extremely helpful from the moment I arrived and all the way through the process of finding a car. He was very informa More

by cmsigmon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Hammock, Mark Hammock
January 09, 2012

From the moment I walked into Harper VW I was treated well. Everyone was really friendly and patient and I in turn was patient when things got a little busy on Saturday. I had a great buying experience a More

by RobynAllegra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phillip A. Carr, Phillip Carr
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