Harper Volkswagen

I love Harper VW. The service department takes excellent care of my beloved Golf. I also want to mention Steve Holmes in sales. I felt he was 100% upfront, honest and easy to work with. I wouldn’t hesitate care of my beloved Golf. I also want to mention Steve Holmes in sales. I felt he was 100% upfront, honest and easy to work with. I wouldn’t hesitate to recommend him or the service department to anyone. More

Harper Volkswagen, Shannon Harper, and my sales person Steve Holmes are outstanding. Going in solo to the dealership I never felt that I was being taken advantage of and I always felt that my concerns wer Steve Holmes are outstanding. Going in solo to the dealership I never felt that I was being taken advantage of and I always felt that my concerns were being listened to. My sales person, Steve, patiently worked with me to narrow down my choices and explained purchase/lease options that were available. He went over the pros of each vehicle I was interested in and throughout that process I never felt pressured to make a snap decision nor did I feel like I was being pushed towards a more expensive option(s). While I was making a decision between leasing and purchasing Steve remained in contact with me via text message and was available to answer any questions I had. When I decided on a purchase Steve took my financial application over the phone. This meant when I came into the dealership to finalize the transaction I was there for less than an hour signing paperwork and going over the features in my new car. I’m extremely happy with my purchase and while I haven’t used the service center yet I was introduced to the team and given a tour of the facilities. An unexpected bonus to making a purchase at Harper is the complimentary trial of Harper Auto Wash. Wow! The service was outstanding and frustration free. My car came out looking just as good as the day I picked it up. This was my first purchase from Harper and I will definitely recommend them to anyone in the market to purchase a Volkswagen. More

I always work with Jarred in service and it's always so smooth. He communicates well, is honest, and accurate. I appreciate that he offers service recommendations with no pressure. smooth. He communicates well, is honest, and accurate. I appreciate that he offers service recommendations with no pressure. More

Harper does fine service work. Quick, friendly, and professional repair specialists. The business management is a bit aggressive in their email campaign to get customer reviews though. professional repair specialists. The business management is a bit aggressive in their email campaign to get customer reviews though. More

I just love this dealership! Everyone is so friendly, helpful, and I feel like you can trust what they tell you. It’s also great that they have loaner cars, as this makes the service experience time effi helpful, and I feel like you can trust what they tell you. It’s also great that they have loaner cars, as this makes the service experience time efficient, and much easier to fit into a busy schedule. More

I had my new Tiguan in for its first maintenance service and I was impressed! The service staff kindly answered my questions (I am not auto savvy so I really appreciated this!) and my car was washed and re and I was impressed! The service staff kindly answered my questions (I am not auto savvy so I really appreciated this!) and my car was washed and ready 30 minutes earlier than the estimate! More

I recently had my 2019 Beetle serviced at Harpers for the first time! Everyone was so friendly & helpful and my Beetle Bug is running smoothly! first time! Everyone was so friendly & helpful and my Beetle Bug is running smoothly! More

I drive from Hermitage to Knoxville for service at Harpers. They are friendly and efficient. Very thorough. Keep me updated on progress. I feel I can trust them to do the job correct and accurately wh Harpers. They are friendly and efficient. Very thorough. Keep me updated on progress. I feel I can trust them to do the job correct and accurately which has not been my experience at other VW dealerships in Tennessee. Highly recommend them for service. Never bought a car from them so cannot speak on that. More

I just purchased my second vehicle here with Steve and it's by far the best car buying experience I have ever had. This is the easiest place in the world to deal with. it's by far the best car buying experience I have ever had. This is the easiest place in the world to deal with. More

I've purchased four vehicles from Steve Holmes at Harper VW. Shannon Harper has an excellent and professional staff. Top notch sales and service! I traded my vehicle not because it was a bad vehicle, but VW. Shannon Harper has an excellent and professional staff. Top notch sales and service! I traded my vehicle not because it was a bad vehicle, but because the Dealer couldn't support me like Harper has. Overall, we've purchased nine or 10 vehicles from their various dealerships. Their friendliness and professionalism is second to none in the area. More