Harper Volkswagen

The employers are very friendly and really listen to my concerns. I was hearing road noise from my window and service drove a new car out to listen and compare. A few months later, VW did a recall to add concerns. I was hearing road noise from my window and service drove a new car out to listen and compare. A few months later, VW did a recall to address the issue and gave me a gift card for the inconvenience. That's a dealership that cares about their customers. My wife really likes this car and it is very easy to drive, a lot of zip and good gas mileage. More

I made my inquiry on-line and in no time Steve Holmes emailed me back. I needed to purchase a car quickly but I still wanted to shop around. He was very patient and helpful while I was weighing my option emailed me back. I needed to purchase a car quickly but I still wanted to shop around. He was very patient and helpful while I was weighing my options. Once I made a decision he set things in motion right away and I drove off in my new car at the end of the day. Great service, great experience. Thank you! More

I was looking for a few very specific features on my new car. Mark Hammock was very helpful in finding exactly what I was looking for. He was clear and direct with pricing, agreeing on a price did not tak car. Mark Hammock was very helpful in finding exactly what I was looking for. He was clear and direct with pricing, agreeing on a price did not take very long. He was knowledgeable about the car and gave us a very good "walk through" to familiarize us with all the car's features. Bill Blair was helpful and quick with the necessary paperwork. Buying a car here was a very good experience. More

I purchased a brand new VW Beetle from Harper back in 2010, and it is the only place I have gotten it serviced. It is the only place I would ever take it for service! This dealership does quality work, s 2010, and it is the only place I have gotten it serviced. It is the only place I would ever take it for service! This dealership does quality work, sells quality autos, the staff is friendly, and the environment is very pleasant! I would recommend Harper Volkswagen to anyone in the Knoxville, Tennessee, area who is looking to buy or service a vehicle. More

I have been visiting Harper Volkswagen for years. Most of those years, I was window shopping. I met Bill Blair as a sales representative. Every time I came in to the dealership, bill treated me like a VIP cu those years, I was window shopping. I met Bill Blair as a sales representative. Every time I came in to the dealership, bill treated me like a VIP customer even though he had to have known I was probably just looking. Last year circumstances changed and I had the opportunity to buy a new GTI and a one year old Jett. Bill provided great service and a great price, just like I knew he would! Since purchasing these vehicles, I had the opportunity to use the service department as well. Steve, Jeff and Matt have continued the outstanding service I've come to expect from HarperbVW! They have been very accommodating of my unusual scheduling needs, frequent international travel with long absences from Knoxville, with aplomb, always ensuring alternate transportation. I've even used their vehicles to go to Super Bowl Weekend in Indianapolis! I think I know Harper VW from top to bottom and highly recommend them without reservation! I'm thinking of buying another VW from them soon. More

We have owned 3 Jetta TDI's all purchased at Harper VW in Knoxville. The cars have been great (except for the '01 - transmission kaput at 118,00) and the service at Harper has been excellent. The warranty Knoxville. The cars have been great (except for the '01 - transmission kaput at 118,00) and the service at Harper has been excellent. The warranty mileage keeps heading south with each year, '01, '04 and 2010 as the Big 3 are going the other way. We will see how it goes... Keith Rivard More

I recently brought my car in for 20k service. In conversation it came up that it was my Birthday. Andy brought me a gift when he came to tell me that my car was ready. The following week I recieved conversation it came up that it was my Birthday. Andy brought me a gift when he came to tell me that my car was ready. The following week I recieved a card in the mail telling me "Happy 1st Anniversary" as a VW owner from my Salesman, Steve. My Jetta is the first new car i've ever purchased.. not only do i love my car, the entire staff at Harper VW have made the ownership a pleasure as well! More

I bought my 2011 TDI Jetta last June. There was a no pressure environment and despite my resolve to purchase that VW, Steve recommended that I drive it anyway to make sure it was the car for me. It was pressure environment and despite my resolve to purchase that VW, Steve recommended that I drive it anyway to make sure it was the car for me. It was nice to know that they weren't in it for the quick buck but wanted to provide the right advice and car in order to build a long term relationship. I now have 45k miles on the car (there were 6 miles on the car when I bought it.) Every trip in for service results in the same patient discussions about how the car is driving, discussion of any possible issues and simply a statement: "We'll take care of it." More