Harper Volkswagen

My wife and I were not sure if we should just go ahead and repair the Passat TDI SW we purchased originally from Harper VW in 2005 or trade it for a new Routan van. The $8000.00 rebate deal on the 2012 Ro and repair the Passat TDI SW we purchased originally from Harper VW in 2005 or trade it for a new Routan van. The $8000.00 rebate deal on the 2012 Routan was very attractive. Our sale person Scott Pfundston never pressured us but guided us in making the right choice in a very friendly manner. Everybody in the showroom seems happy to be working for Harper VW. The atmosphere is very relaxed and the showroom is very appealing with a super great coffee espresso machine and WiFi available for guest. The kids playroom with toys and the DVD player has been a great tool to keep our 2 boys quiet for a good couple of hours while we were reviewing the trade deal. We will go back to Harper VW for service and for trading again in a few years. The entire sales and financial team is very professional, knows the business and honesty is its prime quality. At the end Harper VW is existing to make a profit but he does it in a honest and friendly manner. Thank you. More

Friendly, professional and very worked to get us in a timely fashion as we were visiting from out of town. They gave us a loaner car for 4 hours without us even asking so we could go to lunch. They wor timely fashion as we were visiting from out of town. They gave us a loaner car for 4 hours without us even asking so we could go to lunch. They worked to get payment through my extended warranty. Excellent service and should I ever need service or to buy a car in Knoxville we will go there again. More

We first visited Harper Volkswagen a few months back just to "see what was available". I knew I wanted something fun but practical to drive. Ron Solomon showed us that we could have both in the Eos Convert to "see what was available". I knew I wanted something fun but practical to drive. Ron Solomon showed us that we could have both in the Eos Convertible. Ron was knowledgable, friendly and very laid back. We drove the car and I was very impressed with it, but wasn't ready to buy any car at that time. Ron was not pushy and just gave us his card and said if we came back he would appreciate us asking for him. We were back today and left with a brand new Eos. Harper made it "easy" to buy a new car and I never thought I would say something like that about buying a car. We will recommend Harper to anyone. Kent and Camille Millsaps Powell, TN More

I have a 2003 jetta 1.8 turbo with more than 270,000 miles. The Harper Volkswagen team has never let me down. Repairs are done in a timely manner, communication between me and the service rep are excell miles. The Harper Volkswagen team has never let me down. Repairs are done in a timely manner, communication between me and the service rep are excellent when they are working on a problem for me. On several occasions they have taken care of issues that may or may have not been related to the initial servicing. Basically they go the extra mile. I had to have a clutch put in a couple months back and I just couldn't wrap my mind around the cost of some of the parts. So Andy and the service tech took me back and showed me the parts that were removed from my car and educated me on the value and technology that goes into making the VW a leading car manufacturer. I will definately be taking my car back for any issues. Harpers is trustworthy and reliable! More

Always a great service experience at Harper. Steve Nicole is great! My GTI was serviced quickly and the work was very well done. The service department is always very friendly and goes the extra mile to make is great! My GTI was serviced quickly and the work was very well done. The service department is always very friendly and goes the extra mile to make sure that you are a satisfied customer. I'm always very confident in the work they do on my car and the advice they give to keep it running its best. More

Ron was an absolute pleasure to deal with. He didn't fit the typical "car salesman" that you tend to think about. I felt like I got the red carpet treatment throughout my whole purchasing experience from Ro the typical "car salesman" that you tend to think about. I felt like I got the red carpet treatment throughout my whole purchasing experience from Ron and everyone else at the dealership. Ron went out of his way to make sure we were happy and had our car ready on a busy Saturday exactly when he said it would be ready. More

This was our fourth new VW convertible purchase from Harper Volkswagon. We keep coming back, and during the purchasing experience we remembered why. Exceptional service, this time under some rather biz Harper Volkswagon. We keep coming back, and during the purchasing experience we remembered why. Exceptional service, this time under some rather bizzare circumstances. From the thorough explaination of all the new features to the discussion of warranty options, Mark Hammock (sales) and Bill Blair (Business Manager) made an enjoyable experience. More

Words cannot express how wonderful my experience was at Harper VW. I came to trade my used car for a new Beetle and drove off in my dream car. The gentlemen who handled my sale treated me with the utmost Harper VW. I came to trade my used car for a new Beetle and drove off in my dream car. The gentlemen who handled my sale treated me with the utmost courtesy. In the past I have felt "talked down to" as a woman buying a car. The staff at Harper VW made me feel as if I was the only person trading a car that day, when, in fact, the place was quite busy. I was never rushed or pushed into any decision. Good customer service is what decides whether I return to a business or not. Harper VW did an excellent job proving to me that the customer is number one on their priority list. I highly recommend the Harper family of dealerships, especially the Volkswagen dealership for great service, quality, and an all around fabulous experience! More

Great service department! Mike is a great service advisor, very friendly and thorough. We take both our VW Tiguan and VW GTI to Harper for all service needs. I have to say that this is one of the bes advisor, very friendly and thorough. We take both our VW Tiguan and VW GTI to Harper for all service needs. I have to say that this is one of the best dealership service departments around. I would highly recommend using Harper to keep your VW running great! More