
Harper Volkswagen
Knoxville, TN
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Friendly staff throughout. I had done some research on a couple models but was blown away by the product knowledge our sales associate Mark illustrated for us. Even during idle moments in the showroom our couple models but was blown away by the product knowledge our sales associate Mark illustrated for us. Even during idle moments in the showroom our children were entertained with the Wii. I feel confident with our CPO purchase and look forward to continued business with the service department. More
Nancy and I had a great experience with Farid beginning with internet and email contact and ending with the purchase of a new Beetle convertible. Farid went to great effort to assure we could see and driv with internet and email contact and ending with the purchase of a new Beetle convertible. Farid went to great effort to assure we could see and drive all the models we were interested in and then facilitated the closure and delivery the very same day. We were very pleased with Farid, the internet manager ( Phil) and all of the staff who assisted us in completing the purchase and assuring we were well taken care. Dennis and Nancy Folz More
I needed to replace my 2000 Passat so I came in and spoke to Ron Solomon. Ron is terrific! He showed me the vehicles I came in to look at and answered all of my questions. He is very knowledgeable about VW's to Ron Solomon. Ron is terrific! He showed me the vehicles I came in to look at and answered all of my questions. He is very knowledgeable about VW's products and helped me to make an informed decision. His professionalism impressed me and I did not feel that I was being pressured to make a decision at any time of which made for a pleasant experience. I hope Ron will still be there when I need my next new VW and I will definitely refer my friends to Ron and Harper VW! More
It was a great experience for me getting a 2012 Jetta SE It was a great experience for me getting a 2012 Jetta SE from you. I even got a much better deal, than what I had originally thought, thanks to Mr It was a great experience for me getting a 2012 Jetta SE from you. I even got a much better deal, than what I had originally thought, thanks to Mr. Farid Farvin, who not only is a highly professional salesman, but also a very well educated and affable person. I spent a few hours (while other employees were getting the car ready) enjoying Farid's company, and learning a bunch of other things besides VW cars... THANKS A LOT, FARID!!! More
We called to inquire about the 2008 VW Beetle that we had seen online.My husband spoke to Steve Holmes and asked about the vehicle. Steve explained that this vehicle was in very good condition and a good bu seen online.My husband spoke to Steve Holmes and asked about the vehicle. Steve explained that this vehicle was in very good condition and a good buy. We bought the Beetle (sight unseen) the next day. The Beetle was delivered to us in North Carolina,thanks to Steve Holmes and Bill Blair who delivered it to us.They are super nice guys.Harper VW is a great dealership to do business with and we will be back in the future.Definitely recommend your dealership to friends and family. I am very happy with my purchase,the Beetle was everything and more that Steve said. Again, Thank you Steve Holmes Joe and Ellen More
We worked mostly with Herb Lambert but Phillip Carr also provided back-up as needed. We really enjoyed the no pressure approach by both of these gentlemen. They were very responsive in all of our dealings provided back-up as needed. We really enjoyed the no pressure approach by both of these gentlemen. They were very responsive in all of our dealings and we felt very comfortable that they were honest and open. Herb did a great job getting back to us in a very timely way during the deal negotiations. He did everything he said he would and was great to work with. We picked up our new Tiguan with a full tank of gas which was also great. From the first test drive until picking up our new vehicle we felt like we were treated like valued customers. The paper work was handled really easily by Rick Boring and we were done with the transactions in probably about 15 minutes. Herb Lambert went beyong our expectations when we called a day after trading in our vehicle to mention that we had left 6 CD's in our audio system. The vehicle had already been sold and picked up but he called the wholesaler and had them returned. This was not expected, but very nice of him to do. In addition Herb has called and written during the week after delivery to make sure everything was ok and offer assistance if there were any questions or issues. Great follow-up on his part. I have owned Mercedes, Porsches, and Lexus and was wondering how the experience at Harper VW would compare. I can honestly say we were delighted with the experience. We would definitely recommend Harper to friends. More
Very friendly and courteous service. As an international graduate student, Mr. Mark Hammock is patient and willing to find out the best deal in value for me. I would definitely recommend this dealer to anyo graduate student, Mr. Mark Hammock is patient and willing to find out the best deal in value for me. I would definitely recommend this dealer to anyone who is looking to buy a car. More
Steve Nicole did an amazing job in sorting out the problems with my car. He went far beyond just servicing the car - he looked after me from start to finish in the highest professional manner. Steve N problems with my car. He went far beyond just servicing the car - he looked after me from start to finish in the highest professional manner. Steve Nicole is just amazing ! Thank you Steve for all of your help !! More
It was a pleasure working with everyone from the beginning to the end of the purchase of my 2012 Tiguan. I would definitely recommend the staff (and product) of Harper Volkswagen! beginning to the end of the purchase of my 2012 Tiguan. I would definitely recommend the staff (and product) of Harper Volkswagen! More