Harper Volkswagen
Knoxville, TN
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I found my buying experience to be excellent. I worked with Farid Farvin and he did a superb job preparing for our visit after a number of emails and phone calls. He had every model I was considering rea with Farid Farvin and he did a superb job preparing for our visit after a number of emails and phone calls. He had every model I was considering ready for test drive upon our arrival. He assisted us in making our selection and we ended buying a car right off the showroom floor which was remarkably easy. He has consistently followed up with us especially with respect to one very annoying issue we had with the car right from the drive home. That issue is completely resolved! We have yet to return to the dealership for our initial new car service but have been reminded of the standing offer from the dealership to complete that visit at our convenience. I found the dealership to be highly recommendable. More
This was my first experience with a Volkswagen dealership. We worked with Scott Pfundston who represented Harper Volkswagen professionally throughout the process. Scott was knowledgeable, amiable. dealership. We worked with Scott Pfundston who represented Harper Volkswagen professionally throughout the process. Scott was knowledgeable, amiable. very likeable...the kind of person we like to do business with. The vehicle we considered was a 2013 Volkswagen Passat TDI SEL Premium. The 2013 mid-sized competition was tough...we were comparing the Passat vs Ford Fusion SE Hybrid, Honda Accord EX-L and Toyota Camry Hybrid XLE. We, ultimately, selected the Ford Fusion on the comparative merits of the vehicle...with high marks for driver lumbar support, outstanding AC, Sony 10 speaker system and Ford SYNC with voice commands. We would not have any problem recommending Scott and Harper Volkswagen to anyone considering a Passat. More
My next door neighbor and I took a trip just to look at the Volkswagen Jetta Sportwagen TDI. Having bought many cars over my 68 years, I was not necessarily looking forward to the sales experience, but was the Volkswagen Jetta Sportwagen TDI. Having bought many cars over my 68 years, I was not necessarily looking forward to the sales experience, but was I surprised. Scott was very welcoming, not pushy, patient to answer any and all questions we had about the Jetta and other models. Scott is extremely knowledgable about his product which in this day and time is impressive. I think he has a passion for helping folks make the right decision in buying a car that fits their needs. Scott understands that how you treat people today will determine how successful you are tomorrow. Thank you Scott for your patience, your expertise and for caring about getting me in the right car based on what I told you I was looking for. More
Very happy with my purchase and Mark did a great job making it easy for me. He was very generous with his time and effort and I would recommend Harper/mark to anyone in the market for a Volkswagen making it easy for me. He was very generous with his time and effort and I would recommend Harper/mark to anyone in the market for a Volkswagen More
My experience with Farid Farvin at Harper VW was the best. He was so friendly and helpful. I didn't feel like I'd "been had" as I have at numerous car dealerships. I feel like I got a great deal, it was best. He was so friendly and helpful. I didn't feel like I'd "been had" as I have at numerous car dealerships. I feel like I got a great deal, it wasn't "painful", it didn't take that long and everyone was great. I would definately recommend using Farid Farvin and Harper VW! More
I found the staff at Harper VW to be very helpful and patient while I decided to buy my Jetta. Farid was very nice and showed me several different options. Rick was great to work with and got me a bett patient while I decided to buy my Jetta. Farid was very nice and showed me several different options. Rick was great to work with and got me a better rate than I expected. Steve was also very helpful on my follow-up service appointment. I am impressed with my experience at Harper and would recommend them to others. More
Scott was great! Easy to work with and made the whole car buying experience an absolute pleasure. I would highly recommend Scott and Harper Volkswagen. buying experience an absolute pleasure. I would highly recommend Scott and Harper Volkswagen. More
I own a 2009 VW Jetta and a 2012 Passat. Scott Pfundston helped me on my purchase of the Passat. He was extremely helpful, patient and answered all the questions I had. But what struck me the most about S helped me on my purchase of the Passat. He was extremely helpful, patient and answered all the questions I had. But what struck me the most about Scott was that when I went back to the dealership months later for the service check up, I saw him while I was waiting on my car and he remembered who I was and came over and talked to me. Nice to be remembered and treated like a real person not just a customer. Thank you Scott. Marie Collier More
Bill has always been extremely helpful. He has assisted with numerous purchases for me and my family. As he have changed his job roles, was instrumental in getting my family acquainted with Scott Pfundston with numerous purchases for me and my family. As he have changed his job roles, was instrumental in getting my family acquainted with Scott Pfundston. Also, both Bill and Scott always ensure that I have an excellent experience when I see even if I am not looking to purchase another vehicle. The Service Department is EXCELLENT. They always ensure that I have transportation if needed, and they ALWAYS accommodate the needs that I have. They also ensure that all aspects of my vehicle are well taken care of, even recalls that I don't realize that needed to be fixed. The new showroom is a great showcase of VWs from the past as well as the present. HIGHLY RECOMMENDED More