Harper Volkswagen

I worked with Scott Pfundston. Being a single woman (that doesn't know a lot about cars) I needed to work with someone that I could trust to be honest with me. Scott was honest and upfront about all th (that doesn't know a lot about cars) I needed to work with someone that I could trust to be honest with me. Scott was honest and upfront about all the cars I looked at. He also took the time to educate me on certain aspects of each vehicle I was considering...........not to mention answering my stupid questions without making me feel dumb. We have had a few laughs. Being in the customer service business myself, I understand the importance of mediocre customer service versus great customer service and "great" service was definitely demonstrated. Due to my busy schedule it was hard to get into the dealership, so Scott texted me pictures of vehicles as soon as the dealership received something he thought I would like. That was very helpful and saved me a tremendous amount of time. Scott assessed my needs and wants, but was always conscious of my strict budget. Long story short....I love my car! More

Dennis and the dealership were very helpful, knowledgeable, and organized. They were patient with us and were not overbearing. We feel that we were treated fairly and honestly. knowledgeable, and organized. They were patient with us and were not overbearing. We feel that we were treated fairly and honestly. More

. . . Mark Hammock provided excellent follow-up, sales service, and financing. He is a true professional from Pre-Sale through Post-Sale vehicle. I highly recommend this dealership and Mr. Mark Hammock service, and financing. He is a true professional from Pre-Sale through Post-Sale vehicle. I highly recommend this dealership and Mr. Mark Hammock in particular. More

This was my first experience with a Volkswagen dealership. We worked with Scott Pfundston who represented Harper Volkswagen professionally throughout the process. Scott was knowledgeable, amiable. dealership. We worked with Scott Pfundston who represented Harper Volkswagen professionally throughout the process. Scott was knowledgeable, amiable. very likeable...the kind of person we like to do business with. The vehicle we considered was a 2013 Volkswagen Passat TDI SEL Premium. The 2013 mid-sized competition was tough...we were comparing the Passat vs Ford Fusion SE Hybrid, Honda Accord EX-L and Toyota Camry Hybrid XLE. We, ultimately, selected the Ford Fusion on the comparative merits of the vehicle...with high marks for driver lumbar support, outstanding AC, Sony 10 speaker system and Ford SYNC with voice commands. We would not have any problem recommending Scott and Harper Volkswagen to anyone considering a Passat. More

My next door neighbor and I took a trip just to look at the Volkswagen Jetta Sportwagen TDI. Having bought many cars over my 68 years, I was not necessarily looking forward to the sales experience, but was the Volkswagen Jetta Sportwagen TDI. Having bought many cars over my 68 years, I was not necessarily looking forward to the sales experience, but was I surprised. Scott was very welcoming, not pushy, patient to answer any and all questions we had about the Jetta and other models. Scott is extremely knowledgable about his product which in this day and time is impressive. I think he has a passion for helping folks make the right decision in buying a car that fits their needs. Scott understands that how you treat people today will determine how successful you are tomorrow. Thank you Scott for your patience, your expertise and for caring about getting me in the right car based on what I told you I was looking for. More

Very happy with my purchase and Mark did a great job making it easy for me. He was very generous with his time and effort and I would recommend Harper/mark to anyone in the market for a Volkswagen making it easy for me. He was very generous with his time and effort and I would recommend Harper/mark to anyone in the market for a Volkswagen More

Scott Pfundston was awesome!!! Very friendly, knowledgable, and would recommend his sales expertise, and Harper's dealership to anyone who is interested in purchasing a VW! knowledgable, and would recommend his sales expertise, and Harper's dealership to anyone who is interested in purchasing a VW! More

Thanks to Harper Volkswagen this is my 6th automobile from Harpers.This is also my second Beetle thanks to Farid Farvin who was a wonderful person as well as a salesperson.Keep up the good work at Harper from Harpers.This is also my second Beetle thanks to Farid Farvin who was a wonderful person as well as a salesperson.Keep up the good work at Harpers and we will keep coming back.(My husband knows where the coffee is).Thank You again Harpers and Farid, CL and Joyce Williams More

The buying experience at Harper Volkswagen was very impressive and the service provided by Scott Pfundston was exemplary. Scott was extremely knowledgeable, helpful, and friendly. He was very patient a impressive and the service provided by Scott Pfundston was exemplary. Scott was extremely knowledgeable, helpful, and friendly. He was very patient and never pressured us to buy. He laid out several different car options for us and gave us a very fair, no haggle price on the Jetta we eventually purchased. I highly recommend visiting Scott Pfundston at Harper Volkswagen for your next automobile purchase. More

I found my buying experience to be excellent. I worked with Farid Farvin and he did a superb job preparing for our visit after a number of emails and phone calls. He had every model I was considering rea with Farid Farvin and he did a superb job preparing for our visit after a number of emails and phone calls. He had every model I was considering ready for test drive upon our arrival. He assisted us in making our selection and we ended buying a car right off the showroom floor which was remarkably easy. He has consistently followed up with us especially with respect to one very annoying issue we had with the car right from the drive home. That issue is completely resolved! We have yet to return to the dealership for our initial new car service but have been reminded of the standing offer from the dealership to complete that visit at our convenience. I found the dealership to be highly recommendable. More