Harper Volkswagen

Good experience at Harper and working with Scott. Great price and excellent customer service. Love my Passat TDI SE! I am getting 44 mpg in mixed city/highway driving. price and excellent customer service. Love my Passat TDI SE! I am getting 44 mpg in mixed city/highway driving. More

I am long winded, so I put the summary first, then the whole story. Overall, I found all the staff to be very helpful and knowledgeable, and the salesman I bought the car from ensured that I found the ri whole story. Overall, I found all the staff to be very helpful and knowledgeable, and the salesman I bought the car from ensured that I found the right place to have the maintenance done (we talked back and forth for several hours until he was sure I was good,) and still checks in every now and then. The Harper family seems to be very close, everyone is willing to lend a hand whether its the guy across the hall or the dealership across the road. I was and am very well looked after, the staff bent over backwards to help me come to a good decision. My car is wonderful and I have already put over a fifteen hundred miles on it in the past four weeks. I would highly recommend the Harper family of dealerships and specifically Scott Pfundston at VW. He is one of the friendliest and most considerate salesman I have met and really approaches the client with their interests in mind. The whole nine yards; I have been looking for a used car for quite some time. After great deal of research I had my heart set on a specific brand and year, and after missing the chance to buy one I was reconsidering my options. I had been to many dealerships in the area test-driving cars to gauge whether my impression of 'reasonably priced dream car' still fit. So far, it had. I walked into the dealership and as usual met with the first available salesman. I had seen a car on their website I wanted to drive, and after a few questions the salesman seemed to accept that I was only there for a test drive and we headed right out to the car. It drove better than I had expected, and I was impressed with the car overall. We talked at length about a great many things, but only touched briefly on cars while driving, again he didn't try to push other brands or makes, only asked how I'd come to my decisions and how I felt about the cars I'd driven. When we got back we talked for the first time about how I liked the tested car, and about my price limit and range (fairly standard- I've come to expect this after the number of dealerships I've been to.) I told him and even though the price I gave was a quarter lower than the asking price of the car he honestly considered it. Of course the answer was that they couldn't afford to sell the car at that price, but he thought the car might be within my limits. He went to talk to his manager and offered a price that was within my limits, if barely. We went out to the car again, and then when I asked about records we went right across the street to the Infiniti dealership, where all the service had been done. We knocked on the back door and they didn't seem to mind booing up a computer and printing the service records all the way back to when the car was new (perks of a family run business I guess.) We got back and talked over the price a bit more, and in the end I decided to buy it. It was a beautiful car and though a bit more expensive I was worried it was too good. The deciding factor wasn't that the car was there and I could afford it, but that I loved the car and was unlikely to find a better deal on anything close to it anywhere (as I mentioned, I do my research.) Of course, having brought down the price they didn't fix a few things that could have used it. I ended up spending $500 in maintenance (brake pads mostly) but nothing major, and my mechanic confirmed that there was nothing wrong with the car that wasn't discussed when I purchased it- they were honest admitting their product wasn't perfect, which speaks volumes. Again I recommend Scott. Although all the salesman I met at VW were engaging, Scott was there from the moment I walked in to help me make the right choice. More

Farid was very professional and helpful when we purchased our new car. I was a previous owner of a beetle which I loved. So when I was ready to purchase another one I returned to Harper because I had such our new car. I was a previous owner of a beetle which I loved. So when I was ready to purchase another one I returned to Harper because I had such a good experience the first time. When I went to Harper to look on the lot, Farid greeted me and was very helpful but not pushy. I appreciated that so when I returned the next day with my husband, Farid is who I wanted to buy my car from. I have told several of my co-workers about Farid and how helpful he was and encouraged them to go to Harper to let Farid sell them the their next car. Everyone at Harper was very, nice professional and caring. I am a repeat customer and love my new beetle! More

This will be my third volkswagen, and second purchase through Harper, and I was as pleased as I always have been with the entire experience. I also have my VWs serviced through harper as well and always through Harper, and I was as pleased as I always have been with the entire experience. I also have my VWs serviced through harper as well and always have a wonderful experience. Andy and Steve in the service department are always very helpful, and I can always rely on their dependability and excellent service when any rare problem with my VW occurs or the routine maintenance is due. More

1st of all ! When we got to the dealership we walked around looking at VW Bugs Scott came an ask if he could help us? with that I said we are just looking to my surprise Scott said if you need anything around looking at VW Bugs Scott came an ask if he could help us? with that I said we are just looking to my surprise Scott said if you need anything let me know. This vehicle is for my wife and she really don't like car shopping. When we needed help Scott showed us the bugs an then took us to the back lot where there was more. This whole time Scott new this was for my wife he talked to her about the car asking her what she wanted and always listen to her. She got a 2013 VW Beetle convertible. My wife is in love with her new beetle. This is this the best car buying experience we have ever had. Scott was great to deal with and I will be back for the next new car. Thank you Scott for the time and the way you made my wife feel this was her day and new car. More

Best Experience Ever buying a new car! Steve Holmes was the most thorough, kind salesman I have ever dealt with. I left Harpers knowing how everything worked on my New Jetta :) the most thorough, kind salesman I have ever dealt with. I left Harpers knowing how everything worked on my New Jetta :) More

I went shopping for new, but ended up with a certified pre-owned vehicle at a substantial savings. I have been back to the dealership a few times for minor issues and each has been handled to my tota pre-owned vehicle at a substantial savings. I have been back to the dealership a few times for minor issues and each has been handled to my total satisfaction. More

Scott Pfundston has changed the way I think and feel about the car buying experience. Thank you, Scott for the refreshing, old school customer service! about the car buying experience. Thank you, Scott for the refreshing, old school customer service! More

Scott was the best dealer I have ever worked with. He was honest and fair and helped me get the best deal I could get. I could not be happier. He always stayed in touch and kept me posted on any changes beca honest and fair and helped me get the best deal I could get. I could not be happier. He always stayed in touch and kept me posted on any changes because it took me awhile to get things settled on my end to be able to purchase the vehicle. Great job Scott!!! More

In my many years of buying new cars, this dealership is by far the best experience I've had. My Salesman, Scott Pfundston, was knowledgable, friendly, and made me feel as though I was the most important c by far the best experience I've had. My Salesman, Scott Pfundston, was knowledgable, friendly, and made me feel as though I was the most important customer every. I've mentioned my overall great experience with this dealership to many friends and have highly recommended the extra drive to work with this dealship and sales person. This was my second time to buy an automobile from this dealership, even though I live in Indianapolis. When I was looking for a new car, I didn't hesitate driving to Knoxville to buy a car from Harper Volkswagen. Both times, the experience was exceptional. I highly recommend them. More