Harper Volkswagen

CJ really help me was very patient with my husband and myself. It worked with us to help me get a new car instead of the used one I had in mind. Thank you myself. It worked with us to help me get a new car instead of the used one I had in mind. Thank you More

My experience was great. Before moving to the area i saw their advertisement for the vehicle i wanted. in talking to Steve on the phone the vehicle was described accurately to me and he was very good at ans their advertisement for the vehicle i wanted. in talking to Steve on the phone the vehicle was described accurately to me and he was very good at answering my questions. Making decisions was made easy and i felt comfortable taking time to think about things before signing documents. Everybody was very patient and didn't make me feel bad about thinking things out. Steve had the vehicle warmed up and ready for my test drive on arrival, and was very thorough in showing me the ins and outs of the vehicle before i drove it off the lot. More

Sales staff were very easy to work with. Mark was very knowledgeable on all of the cars. The process of trading and buying was stress free with no frustration. knowledgeable on all of the cars. The process of trading and buying was stress free with no frustration. More

Herb Lambert was the BEST to work with. My Brother bought a new Tiguan from Herb and was totally satisfied with his knowledge and desire to please his customer- very rare in this day and age. That is why I a new Tiguan from Herb and was totally satisfied with his knowledge and desire to please his customer- very rare in this day and age. That is why I came to Harper to find Herb Lambert and see if he could help me find the right vehicle for me. Boy did he!! He took me for a test ride in a slightly used Beetle Turbo and I was impressed very quickly. I came in to look at an EOS and Herb urged me to try the Beetle and I fell in love. Not only did the car handle amazing and solid but Herb's genuine and honest manner gave me the confidence to make the change. Thanks Herb and thanks Harper for a great deal and experience. Darcy Lepir Loudon, TN More

I had a great experience dealing with Harper VW. CJ Robinette was exceptional to work with, not pushy, but fully explained all the options and details of the purchase, and functions of the vehicle. Har Robinette was exceptional to work with, not pushy, but fully explained all the options and details of the purchase, and functions of the vehicle. Harper did not have the vehicle I wanted in inventory, however CJ found and delivered the exact trim and color I wanted the next afternoon. I found this rare compared to other dealers I've worked with, usually I'm being pressured into something I really don't want. Not the case here. I'd also like to thank Philip Carr for directing my internet inquiry over to CJ. Cliff Cunningham was great to have as the closing finance manager. This was the first time I was offered all of the additional services and protections, and not made to feel like I needed to walk out to get away from the pressure. He just explained and offered, and then left the final decisions for me to make, I can't explain how much I enjoy doing business this way. I briefly spoke to Rick Boring the previous day, and appreciate his help as well. Harper VW is a very professional dealership, and the staff are exceptional. I will definitely consider Harper dealerships for my next purchase. Thank you, Dean More

Dennis Brooks provided a friendly, laid back approach to finding our second car, complete with functionality and superb gas mileage. He went above and beyond to make our experience pleasurable and smooth. T finding our second car, complete with functionality and superb gas mileage. He went above and beyond to make our experience pleasurable and smooth. The best part? We LOVE our new Jetta SEL Hybrid! More

Perfect experience, Herb is one of the best sales man I have ever dealt with. He is not overwhelming and he has great people skills. I will go to him from now on to purchase my vehicles. have ever dealt with. He is not overwhelming and he has great people skills. I will go to him from now on to purchase my vehicles. More

Perfect experience, Herb is one of the best sales man I have ever dealt with. He is not overwhelming and he has great people skills. I will go to him from now on to purchase my vehicles. have ever dealt with. He is not overwhelming and he has great people skills. I will go to him from now on to purchase my vehicles. More

Great service, friendly, knowledgeable. Recommend this dealership. Love my new Golf TDI. A very fun car to drive and have gotten many compliments already. Yeah. dealership. Love my new Golf TDI. A very fun car to drive and have gotten many compliments already. Yeah. More

We always go to Harper, for routine maintenance. Andy in the service Dept. always takes care of us. He goes beyond, to the point, when I forget to ask for a loaner car, he realizes it was an error on my par the service Dept. always takes care of us. He goes beyond, to the point, when I forget to ask for a loaner car, he realizes it was an error on my part, and always has one available for me and my husband. He will call us, to give updates. He is just plain excellent. Now, this time we went to service the Touareg, Kimo came up to my husband, while he was loitering in the showroom. Well, my husband went on to explain the mileage his wife puts on the vehicle and that it is almost time to think about a trade. Kimo walked Sandy around, explaining the differences, from one vehicle to another, finally speaking of the Touareg, which my husband knows his wife loves. Then, before you know it, Sandy came out and said to me, I think you need a new car. Then went on to explain to his wife why. Needless to say it didn't take long to convince me, we are certifiable VW clients. Kimo was very helpful in the process. Then, we drove off with our brand new VW Touareg. Now, it is four days later and 500 miles on our new car, and guess what, WE STILL LOVE HARPER VW. Thank you to all, Andy and Kimo, as always expected were fabulous, Mrs. C. H. Geiger, III of Rogersville, TN More