Harper Volkswagen
Knoxville, TN
Filter Reviews by Keyword
By Type
Showing 930 reviews
Fabulous experience I was looking for a new car to replace my older vehicle. My experience with this dealership was overall excellent. Steve Holmes is unbelievable! I wou I was looking for a new car to replace my older vehicle. My experience with this dealership was overall excellent. Steve Holmes is unbelievable! I would strongly recommend the dealership and Steve to anyone and everyone! Thanks for making this a wonderful experience! More
Took Volkswagen Jetta for tires and bought a new Beetle Last February we purchased a Volkswagen Jetta/Station Wagon from CJ Robinette and have had it serviced throughout the year with Steve Nicole. There w Last February we purchased a Volkswagen Jetta/Station Wagon from CJ Robinette and have had it serviced throughout the year with Steve Nicole. There was one problem that required several trips to service and Steve was excellent to work with. He was honest in evaluation times for repairs and returned calls timely. Steve's service and the pleasant buying experience with CJ have us hooked. Anyway, after only 14 months we had 32,000 miles on the Jetta and needed tires. We returned to Harper to purchase tires. We had priced the tires everywhere and Harper prices was comparable. However, the fact that Harper provides loaner cars is a HUGE selling point for us. The rest of the story............while sitting in the waiting room for the new tires for the Jetta I said, "The Beetles sure are cute" and the next thing you know my husband has CJ over working the deal and we purchased the new Beetle instead of buying tires for the Beetle. Great story and great marketing strategy to have to wait for service while looking at the new cars. It works! More
Kimo worked patiently with me, and did not try to push me into something I didnt want. He took the time to find the right car for me and more importantly, one I could afford. into something I didnt want. He took the time to find the right car for me and more importantly, one I could afford. More
Kimo Meheula was the best sales guy I have ever dealt with. I was helping my mother look for cars and we went to Harper because she was dead set on a VW. We went one Saturday just looking and he was so p with. I was helping my mother look for cars and we went to Harper because she was dead set on a VW. We went one Saturday just looking and he was so patient and knowledgeable about the products. He didn't call or pester her like most would. We took the whole family back a couple of weeks later and my husband was so impressed with his politeness. My mother in law went in on the 31st of March and purchased her Pass at and called me and Kimo found me a car and I purchased my VW then also. Kimo and the whole experience was AWESOME!!! More
Purchase We had a very good experience during the purchase of our Volkswagen Eos. The salesmen were friendly, helpful and not pushy! Our salesman Mark Hammock We had a very good experience during the purchase of our Volkswagen Eos. The salesmen were friendly, helpful and not pushy! Our salesman Mark Hammock was very helpful and has continued to follow up and make sure that we continue to be happy with our purchase. More
We were looking for a new car to lease to replace the one we have had for the past 3 years and decided to investigate a new Volkswagen even though we had leased or owned GM cars for many years. After checkin we have had for the past 3 years and decided to investigate a new Volkswagen even though we had leased or owned GM cars for many years. After checking out the current GM cars we visited Harper Volkwagen and met Steve Holmes. We had two important criteria we wanted to hopefully find in a new lease. One was a well-equipped comfortable car and the other was to maintain our current budgeted lease payment. Steve kindly showed us different models but based on our wishes and needs, he focused our attention on a Premium Passat. We drove it and it was just what we had been looking for and Steve informed us of the lease payment and it was just right. Steve bent over backwards to answer our questions and provide the highest customer service experience in Sales. When we picked up our new car, he went over every little detail of the car which was far more than we had ever learned from the GM dealers we had worked with previously. Right now we do like our new car very much and would recommend it to anyone but above that we would highly recommend finding Steve Holmes for a very kind, competent and motivated sales person. And he is not pushy like many sales people! More
Kimo was great, he wasn't pushy. He was easy to deal with, easily the fastest no pressure purchase I have ever made. Kimo was going to run down the car I wanted and it was a lease turn in and he took ca with, easily the fastest no pressure purchase I have ever made. Kimo was going to run down the car I wanted and it was a lease turn in and he took care of me. He didn't call all the time after the first time I went in. He was great. More
From the time we walked in the door the staff made us feel very welcome. They went above and beyond to find the Jetta I was looking for. When you walk into Harper VW you feel like you are part of their f feel very welcome. They went above and beyond to find the Jetta I was looking for. When you walk into Harper VW you feel like you are part of their family, not just a customer. CJ and Kimo were wonderful from the start, sending emails and calling to inform us of every little detail of the process. I started this process on Monday morning by going in to test drive the Jetta and a Passat, once I settled on the Jetta, we began the process of finding the perfect one. Everyone we have come into contact with at Harper VW has been wonderful. We will highly recommend them to anyone who is looking for not only a new car but a used car as well. We have purchased many vehicles but we have never been treated as well as we were at Harper VW by, Brent, CJ, and Kimo. More
Dealership and dealer worked hard to get me great rates. Highly recommended for anyone looking for a new diesel car. Dealership also washed my car for me 2 weeks after purchasing Highly recommended for anyone looking for a new diesel car. Dealership also washed my car for me 2 weeks after purchasing More